Customer Service Data Entry

BLAIRE MORGAN

Atlanta, GA *****

678-***-**** **********@*******.***

Objective

To obtain a medical administrative position that utilizes my 10+ years’ experience in customer service environments.

Professional Summary

Detail-oriented and highly organized; proven ability to handle data entry tasks accurately and efficiently. Possess excellent communication, time management, and customer service skills. Extensive experience with Microsoft Excel.

Education

Certificate in Clinical Medical Assistant, Laurus Technical Institute, May 2013

Bachelor of Science in Public Health, South University, earned 90 credits

Classes Include: human anatomy and physiology, microbiology, and medical sociology

Experience

Tax Clerk

March 2024 - Present

Internal Revenue Service, Atlanta, GA

Reviews and analyzes internal documents and/or taxpayer returns, prepares coded entries to amend and complete records, refers questionable returns and documents to appropriate areas to determine corrective action.

Processes individual or small business returns and cases that involve relationships among different accounts that span more than a single tax period.

Requests and interprets taxpayer information. Perfects documents and initiates research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts to correct errors.

Responds to taxpayer's inquiries regarding preparation of a variety of tax returns, related schedules, and other documents.

PLA Staff Support/Floater/Trainer September 2015- February 2024

Paradigm Laboratory, Brunswick, GA

Prepared and processed laboratory specimens.

Conducted tests in a timely and accurate manner. Maintained laboratory equipment and supplies. Recorded and analyzed data using LabOnline software.

Communicated results and findings to senior staff members. Assisted patients with sample collection and billing issues.

Performed quality control checks on laboratory equipment and supplies. Coordinated with medical staff to ensure accurate and timely testing.

Maintained patient confidentiality and privacy.

Provided excellent customer service to patients and healthcare professionals.

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