Customer Service Data Entry
Resume:
SHAYNE FLANAGAN
Grady, AL *****
****************@*****.***
Willing to relocate to: Montgomery, AL
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Credit First National (CFNA)-Brook Park, OH
March 2005 to March 2023
• Provided assistance to clients
• Answered phone and assisted customers and clients with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Data Entry - 10,000 kph
Education
Associate of Science (AS) in Medical Administrative Assistant Bryant and Stratton - Cleveland - Cleveland, OH
August 2013 to May 2015
High school diploma or GED in 2-years Clerk Typist Specialist East Technical High School - Cleveland, OH
September 1979 to June 1982
Skills
• Writing Skills
• Proofreading
• Administrative Experience
• Transcription (2 years)
• Research (6 years)
• Technical Support
• Word Processing
• Medical Records (4 years)
• Help Desk
• Clerical Experience (10+ years)
• Accounting (2 years)
• Microsoft Outlook (3 years)
• Desktop Support
• Communication skills (10+ years)
• Customer service
• Warehouse experience (2 years)
• Intake Coordinator (2 years)
• Computer skills (10+ years)
• EHR systems
• Typing (10+ years)
• Microsoft Excel
• Microsoft Office
• Microsoft Word (3 years)
• Medical terminology
• English
• Filing (10+ years)
• Records management (8 years)
• Software Troubleshooting
• Purchasing Clerk (1 year)
• Negotiation Skills (10+ years)
• EMR Systems (2 years)
• Inventory control (7 years)
• Customer service
• Cash handling
• Windows
• Order entry
• Cash register
• ICD-9
• Microsoft Access
• SharePoint (10+ years)
• HIPAA
• Negotiation
• Analysis skills
• Conflict management
• Medical terminology (2 years)
• Medical records
• Quality assurance
• Debits & credits
• Operating systems
• Records management
• Zendesk
• Documentation review
• Document management
• Proofreading
• EMR systems
• Google Docs (5 years)
• Google Suite
• ICD coding
• Bookkeeping
• Accounts payable
• Accounts receivable
• Administrative experience (10+ years)
• Microsoft Office
• Organizational skills
• 10 key typing
• Office experience
• Time management
• Law office
• Sales
• Computer literacy
• Phone etiquette
• Learning technology
• Data collection
• Microsoft Excel
• Data entry
• Clerical experience
• Medical billing
• Plumbing
• Intake Specialist
• Front desk
• Help desk
• Banking
• Customer support
• Oracle
• Dayforce
• Ceridian
• Manufacturing
• QuickBooks
• Manufacturing
• QuickBooks
• Dispatching
• Constant Contact
Certifications and Licenses
Certified Medical Administrative Assistant (CMAA)
May 2015 to Present
Paralegal Certificate
Certified Notary Public
Driver's License
RHIA
Medical Billing Certification
Assessments
Data entry: Attention to detail — Proficient
February 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work motivation — Proficient
February 2024
Level of motivation and discipline applied toward work Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative support professional fit — Completed February 2023
Measures the traits that are important for successful administrative support professionals Full results: Completed
Office manager — Proficient
February 2024
Scheduling and budgeting
Full results: Proficient
Working with MS Word documents — Completed
May 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Customer focus & orientation — Completed
January 2023
Responding to customer situations with sensitivity Full results: Completed
Verbal communication — Proficient
February 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Completed
January 2024
Tendency to be reliable, dependable, and accountable at work Full results: Completed
Basic computer skills — Proficient
February 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Teamwork: Interpersonal skills — Completed
October 2023
Responding to challenging team situations at work
Full results: Completed
Scheduling — Completed
May 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Administrative assistant/receptionist — Proficient February 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Completed
July 2023
Demonstrating customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Completed
August 2023
Responding to customer situations with sensitivity Full results: Completed
Protecting patient privacy — Proficient
July 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Protecting patient privacy — Proficient
December 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Completed
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Medical billing — Completed
February 2024
Understanding the procedures and forms used for medical billing Full results: Completed
Mechanical knowledge — Proficient
March 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Manufacturing fit — Proficient
March 2024
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Completed
August 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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