Patient Care Customer Service
Resume:
Paula Harwood
Las Vegas, NV *****
**************@*****.***
Work Experience
Medical Assistant/Phlebotomy
Consolidated Tribal Health Project-Ukiah, CA
Present
Vitals, patient care, lab assistant, inventory, patient care, customer service, phlebotomy, blood draws sample prep, labeling, shipping, receiving
Medical Assistant/Phlebotomy
OPTUMCARE United Health Group-Las Vegas, NV
April 2023 to January 2024
Patient care, vitals, customer service, referrals, phlebotomy draws and lab assistant, front back office duties
Lab assistant
OPTUMCARE United Health Group-Las Vegas, NV
April 2023 to December 2023
Collected blood samples, recorded and packaged blood samples, Lab Assistant
Montana state lab grains-Great Falls, MT
January 2018 to December 2020
Collection of grains from each grain plants recorded state/government, EPA regulations for each grain plant, approved and unauthorized grain transport. Quality controls and measures for state/government regulations. Germ testing,, employee training, customer support Water quality spealist/lab assistant
Great falls waterplant-Great Falls, MT
April 2015 to October 2018
Ran quality controls, tracked chemicals and flock input and output for waterplant. EPA and state/ government regulations standard record keeping, ecoli and bacterial testing, autoclave, customer service complaints and concerns, turbity controls, serviced machine controls and regulations, record data. Standard construction site water quality testing and commercial, residential water quality testing Physical Therapist Assistant
Big sky sports therapy-Great Falls, MT
January 2018 to August 2018
Ultrasound, e-stem therapy, patient care plans, Documented and record patient care sport and injury, disease, massage therapy
Physical Therapist Assistant
Sports and rehabilitation therapy-Great Falls, MT
March 2005 to October 2006
Patient care plan, massage, ultrasound, e-stem, vitals, customer service Education
Associate in Health Science
University of Montana - Great Falls, MT
April 2014 to April 2018
Skills
• Medical Terminology (10+ years)
• EMR Systems (10+ years)
• Medical Records (10+ years)
• Hospital Experience (10+ years)
• Vital Signs (10+ years)
• Medical Scheduling (10+ years)
• Transcription (10+ years)
• Laboratory Experience (10+ years)
• Teaching (10+ years)
• ICD-10 (10+ years)
• Insurance Verification (10+ years)
• Triage (5 years)
• Clerical Experience (10+ years)
• Anatomy Knowledge (10+ years)
• Records Management (10+ years)
• Administrative Experience
• Medical Coding (10+ years)
• Microsoft Office (10+ years)
• Sales (10+ years)
• Critical Care Experience (10+ years)
• Tutoring (10+ years)
• Epic (10+ years)
• Supervising Experience (10+ years)
• Employee Orientation (10+ years)
• Microsoft Powerpoint (10+ years)
• HIPAA (10+ years)
• Medical Office Experience
• Patient Care (10+ years)
• ICD-9 (10+ years)
• Accounting (10+ years)
• Phone Etiquette (10+ years)
• ICD Coding (10+ years)
• CPT Coding (10+ years)
• SharePoint (10+ years)
• Medical Billing
• Quality Assurance
• Experience Administering Injections
• Phlebotomy
Certifications and Licenses
CPR Certification
BLS Certification
CCMA Certification
Certified Medical Assistant
ACI Certification
OSHA 10
Certified Phlebotomy
April 2020 to October 2028
Class D
CHES
Assessments
Project timeline management — Completed
July 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Conscientiousness — Proficient
November 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work motivation — Proficient
July 2023
Level of motivation and discipline applied toward work Full results: Proficient
Office manager — Proficient
September 2023
Scheduling and budgeting
Full results: Proficient
Medical receptionist skills — Proficient
November 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Professionalism — Proficient
September 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Written communication — Completed
November 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Outside sales — Proficient
July 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Medical terminology — Proficient
November 2023
Understanding and using medical terminology
Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate