Office Assistant Administrative

Susana Rodriguez

Watsonville, CA ***** 831-***-**** ****.*************@*****.***

Business Office Assistant with exceptional organizational skills. Over One year of experience prioritizing office-related responsibilities. Focused Administrative assistant handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.

Ability to work in a team Filing and data archiving Computer operation (Microsoft Word, Microsoft Excel, EMR software) Cash management Excellent math skills

50 WPM Bilingual

American Heart Association CPR certified Organized, responsible, reliable. Flexible and Adaptable Payment Collection

Claims Processing Insurance Verification

Point Click Care

Administrative Supervisor, 09/2023 - Current

Innovative Care – Watsonville

Trained new employees on company policies, procedures, software applications. Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.

Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Professional Summary

Skills

Work History

Business Office Assistant, 05/2022 - Current

Watsonville Nursing Center – Watsonville, CA

Accepted and processed payments from customers in person and over telephone. Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.

Answered phone and routed calls to appropriate team members. Counted and reconciled petty cash log to support accounting department. Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.

Customer Service Specialist, 02/2022 - 05/2022

H&r Block – Capitola, CA

Received incoming calls and coordinated with staff to fulfill customer requests. Greeted visitors to provide information and direct to appropriate personnel. Completed basic bookkeeping and document filing.

Scheduled and confirmed appointments.

Customer Service Representative, 11/2017 - 08/2018 CSC laboratories – Watsonville

Responsible for shelf stocking

Responsible for the cleanliness and neatness of store display Responsible for changing price on merchandise

Greeted customers

Responsible for balance cash drawer, Opening customer accounts by recording customer informaLon

Handled up to 80 phone calls daily

OpLcal skills

Helping organize and maintain office common areas

Performing general office clerk duLes and errands

Reroute calls to appropriate people

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Demonstrated excellent communication skills in resolving product and consumer complaints. GED

Watsonville, CA

Education

Administrative Medical Assistant : Medical Clerk, 11/2017 Center For Employment Training - Watsonville, CA

CPR CerFfied: 01/2017

English

Full Professional

Spanish

Native or Bilingual

Languages

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