Quality Assurance Business Development

SERGIO DEL AGUILA

Willis, TX ***** 936-***-**** **********@*****.***

Summary:

Detail-oriented leadership professional with in-depth expertise in root cause and trend analysis. Skilled in identifying issues and implementing continuous improvements that lead to significant cost savings.

Experience

Slime Busters James Buschem and Associates – Willis, TX 03/2019 - 2020

• Performed site evaluations, customer surveys, and team audits as part of the quality assurance program.

• Enhanced company brand and customer satisfaction by finding creative solutions to problems related to deliverables.

• Handled, mixed, and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

• Maintained a safe working environment by preventing accidents, preserving equipment, and adhering to OSHA standards.

CrossFit Coach Justin Ellis – Willis, TX 10/2018 - 2021

• Completed educational courses to enhance knowledge in the field and maintained peak physical condition for effective coaching.

• Quickly responded to and resolved issues to ensure full client satisfaction.

• Ensured compliance with CrossFit values and requirements when instructing individuals and group classes.

• Adjusted exercises to match members’ skill and fitness levels.

• Developed collaborative relationships to recruit new athletes to the CrossFit program.

• Maximized athlete performance through targeted physical conditioning programs.

• Created training and exercise programs tailored to individual needs and team strategies.

Driver Uber & Lyft – Willis, TX 06/2018 - 2022

• Planned optimal routes to minimize delays and maximize time efficiency.

• Interacted with customers pleasantly to meet needs and drive satisfaction.

• Delivered goods and services on time and in excellent condition.

• Inspected vehicles after each shift for damage and ensured proper cleaning and maintenance.

• Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies.

• Transported clients to events and programs according to schedules.

• Provided transportation from residences to various locations. Registration America’s ER – Magnolia, TX 03/2020 - 2022

• Assisted in patient registration processes, ensuring accuracy and efficiency in handling patient information.

Marketer Representative Republic EMS – Magnolia, TX 03/2022 - 07/2022

• Developed and executed marketing strategies to increase brand awareness and client engagement.

• Built and maintained relationships with healthcare facilities to promote services and drive business growth.

Regional Marketer Representative Republic EMS – Magnolia, TX 07/2022 - 05/2024

• Regional Strategy Development: Developed and implemented targeted regional marketing strategies to increase brand awareness and drive growth across multiple territories.

• Facility Engagement: Built and nurtured strong relationships with key healthcare facilities in the region, establishing Republic EMS as a trusted partner in emergency medical services.

• Campaign Management: Managed end-to-end marketing campaigns, from concept through execution, including content creation, digital marketing, and event coordination, ensuring alignment with company objectives.

• Brand Consistency: Ensured consistent brand messaging across all marketing channels and communications, reinforcing Republic EMS’s reputation for reliability and excellence.

• Regional Events Coordination: Organized and participated in regional events, conferences, and trade shows to increase visibility and generate leads. Acted as the face of the company at these events, engaging with industry professionals and potential clients.

• Feedback Loop: Collected and analyzed feedback from clients and prospects to continuously refine marketing strategies and improve service offerings, contributing to the overall business growth.

Business Development Manager Republic EMS – Magnolia, TX 05/25/2024 - Current

• Strategic Leadership: Spearhead the development and execution of strategic business plans to drive revenue growth and enhance market presence across the region.

• Market Analysis: Conduct in-depth market research and analysis to identify emerging trends, competitive threats, and new business opportunities, enabling data-driven decision-making.

• Relationship Management: Build and maintain strong relationships with key stakeholders, including healthcare facilities, partners, and clients, to foster long-term collaborations and secure new business deals.

• Partnership Development: Develop and negotiate strategic partnerships with healthcare providers, insurance companies, and other industry stakeholders to expand service offerings and increase market share.

• Team Collaboration: Collaborate with marketing, sales, and operations teams to ensure alignment of business development initiatives with overall company objectives. Provide leadership and mentoring to junior team members.

• Performance Metrics: Set and monitor key performance indicators (KPIs) to track the effectiveness of business development strategies, adjusting plans as necessary to achieve targets.

• Contract Negotiations: Lead contract negotiations with potential clients and partners, ensuring favorable terms and conditions that align with company goals and profitability.

• Client Retention: Implement client retention strategies by maintaining a high level of customer satisfaction and addressing any concerns or challenges promptly and effectively.

• Revenue Growth: Drive revenue growth through targeted business development campaigns, leading to increased market share and enhanced profitability for the company. Skills

• Administrative support

• Team building

• MS Office proficiency

• Route management

• Passenger support

• Safe driving techniques

• Driving and transportation

• Sales development

• Flexible schedule

• Training exercises

• Weight training

• Strength coaching

• Safety oversight

• Self-motivation

• Safety understanding

• Relationship building

Education

West Johnston High School – Benson, NC 05/2009

• High School Diploma

Certifications

• CPR Instructor

• CPR Certification

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