Property Manager Customer Service

**** * ** ******* *, MELBOURNE, UNITED STATES, ***40 •

************@*****.*** • 321-***-****

THERESA REED

Area Manager/Resident Property Manager

PROFESSIONAL SUMMARY

Area Manager and Resident Property Manager with over 17 years of expertise in business administration and management, leveraging skills in communication, sales, and financial reporting to drive operational excellence. Demonstrates a visionary approach to problem-solving and customer service, ensuring seamless property management and enhanced client satisfaction. Aspires to innovate and lead in the property management sector, utilizing extensive experience and a strategic mindset. EMPLOYMENT HISTORY

AREA MANAGER/RESIDENT PROPERTY MANAGER Jan 2020 - Present Storsafe Self Storage Melbourne

RESERVATIONS MANAGER May 2015 - Dec 2020

Summit Vacation Resort

OVERNIGHT SUPERVISOR AND SENIOR CLAIM PROCESSOR Feb 2012 - May 2015 Coventry/Aetna Health Care

Implement cutting-edge security systems and customer service technologies, enhancing facility safety and improving overall tenant experience.

Foster a cohesive team environment, mentoring staff and coordinating with maintenance crews to ensure smooth daily operations and rapid issue resolution.

Analyze market trends and competitor strategies to refine pricing models, resulting in increased profitability and market share expansion.

Oversee comprehensive facility maintenance programs, conducting regular inspections and coordinating repairs to maintain high-quality storage environments.

Spearhead digital transformation initiatives, integrating AI-driven security systems and customer-centric technologies to revolutionize facility operations.

Cultivate a high-performance team culture, providing mentorship and fostering cross-functional collaboration to drive operational excellence.

Led reservations team, optimized booking processes, and implemented customer feedback system, resulting in substantial increase in guest satisfaction scores.

Spearheaded digital transformation of reservation system, reducing booking errors and enhancing operational efficiency across multiple resort locations.

Fostered strong partnerships with marketing and operations teams, aligning strategies to maximize occupancy rates during off-peak seasons.

Analyzed booking trends and guest preferences, informing data-driven decisions that led to creation of tailored vacation packages and improved revenue.

Mentored and trained reservation staff, cultivating a high-performing team that consistently exceeded guest expectations and service standards.

Led overnight team, streamlined claim processing, reduced backlog by substantial margin. Implemented efficient workflow, boosted productivity, ensured timely resolution.

Analyzed complex claims, identified patterns, developed strategies to expedite processing. Utilized data-driven approach to optimize resource allocation and improve accuracy. Fostered team cohesion, mentored junior processors, facilitated knowledge sharing. Created supportive work environment, enhancing overall performance and job satisfaction. Pioneered new claim processing techniques, reducing turnaround time significantly. Introduced automation tools, streamlined workflows, increasing departmental efficiency. Ensured meticulous adherence to healthcare regulations and company policies. Maintained high accuracy rates, minimizing errors and potential compliance issues.

Pioneered automated claim processing system, drastically reducing turnaround time and enhancing departmental efficiency. PHARMACY MANAGEMENT Mar 2007 - Jun 2012

Caremark/Aetna

EDUCATION

MASTER'S PROGRAM 2012 - 2014

Ashford University Clinton Iowa

BA 2012

Ashford University

NURSING 1997

Southeastern State University

1986

Andrew Jackson High School

SKILLS

Business Administration (Experienced), Management (Expert), Sales (Experienced), Marketing (Experienced), Customer Service (Expert), Office Administration (Expert), Leadership (Expert), Communication (Expert), Financial Reporting (Expert), Human Resources (Experienced), Inventory Management (Experienced), Microsoft Office(Experienced), Accounting (Experienced), Problem-solving (Expert), Pharmacy Management (Expert), Medicare Regulations (Expert), Property Management (Expert). LANGUAGES

English (Native).

ADDITIONAL INFORMATION

PROFESSIONAL EXPERIENCE

• Business Administration & Management

• Office & Clerical Administration

• Leadership, Motivation & Communication

• Sales and Marketing

• Customer Service Specialist

• Pharmacy Management and Claims Processor

• Appeals Administrator

• Medical Liaison Specialist

• Reservations Manager

• Resident Property Manager/Area Manager

Led pharmacy management initiatives, optimizing operational efficiency and enhancing patient care protocols. Implemented data-driven strategies, resulting in substantial cost savings. Spearheaded development of cutting-edge pharmacy management systems, streamlining workflows and improving medication safety. Pioneered integration of AI-driven predictive analytics. Drove performance improvements across pharmacy operations, significantly reducing medication errors and enhancing customer satisfaction. Achieved measurable gains in prescription fill rates. Fostered strong partnerships with healthcare providers, improving coordination of patient care. Led cross-functional teams to implement best practices in pharmacy management.

Anticipated industry trends, positioning pharmacy services for future growth. Developed long-term strategies to address evolving healthcare needs and regulatory changes.

Pioneered AI-driven predictive analytics in pharmacy management, revolutionizing medication safety protocols and streamlining operational workflows.

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