Sap Sales Customer

PHILIP J. PIERANGELI

* **** ****** ***** ****, West Grove, PA. 19390 ********@*****.***

Home#: 610-***-**** Cell#: 610-***-**** www.linkedin.com/in/philippierangeli

SUMMARY

Dedicated SAP Sales & Distribution Consultant working on multiple SAP projects since 1997 in various industries such as pharmaceuticals, high-tech, consumer goods, federal sector, manufacturing and distribution/wholesale. Currently pursuing a Senior level functional consulting role in SAP Order to Cash. Certified in both SAP Sales & Distribution (SD) and SAP Customer Management Relationship (CRM), I have performed extensive configuration during on-site projects and implementations, analyzing business processes, gathering requirements, configuration of requirements and extensive regression testing, in addition to working with ABAP Developers and communicating complex custom requirements.

MANAGEMENT / TECHNICAL TRAINING

SAP Sales & Distribution (SD/LE) Certification

SAP Customer Management Relationship (CRM) Certification

SAP Global Support Certification

SAP Early Watch Technical Certification

All SAP R/3 SD training courses (SAP America - Boot Camp July/August, 1997)

SAP CRM Training in Interaction Center and Marketing & Campaign Management

Advanced SAP R/3 ABAP Debug training

EDUCATION

Widener University, Chester, PA. Masters in Business Administration (MBA)

Villanova University, Villanova, PA. Bachelor of Science Degree in Mathematics

STATUS

United States Citizen

United States Government SECRET CLEARANCE

PROFESSIONAL EXPERIENCE

AMERIGAS PROPANE, King of Prussia, PA (September, 2015 - Present)

SAP SD/OTC Functional Consultant (Independent Contractor)

Team member of the Online Customer Digital Experience Team, responsible for all SD inbound/outbound interfaces from the Customer web portal to SAP for existing and new residential Customers, as well aligning these processes with the internal CSR/Agents processes in the Customer Call Centers across the country.

Worked closely with dedicated Business Analysts to continuously improve existing interfaces with enhancements to sales order creation, order simulation (promo codes), Customer validation processes and other online improvements such as retrieving Contract data and account summary information.

Introduced and implemented standard SAP Promotions and Sales Deal functionality to allow Customers to enter Promo Codes from the web portal that are captured in SAP to determine promotional pricing.

Center of Expertise (CoE) member of the Pricing Initiative team implementing multiple pricing projects responsible for re-engineering legacy pricing methods into Customer-specific targeted pricing using standard SD configuration and working closely with the SAP Development/ABAP team to implement ABAP enhancements in SD user-exits, requirement routines and creating new pricing formulas in t-code VOFM whenever necessary. Responsible for requirement gathering, functional specification documents, SD configuration and unit/integration testing as well as cutover activities and ongoing support.

oSample Pricing Projects:

Implemented customer-specific pricing for existing residential and commercial accounts where pricing margins are generated in SAP BI and uploaded into SAP ECC, which includes a series of dataload programs to auto-create pricing conditions records that would perform the price build using standard SAP pricing configuration.

Implemented pricing by zip-code/address attributes for new prospect customers where margins are generated by SAP BI and uploaded into SAP ECC, auto-creating new pricing condition records with Fiori front-end screens for Agents to easily navigate and enter pertinent data providing an efficient Customer experience. New interfaces were created and integrated with this new customer process to capture pertinent data required in CRM Opportunities/Cases in CRM Microsoft Dynamics 360.

Designed and implemented SAP Fiori front-end Workbench applications for Agents to validate margins and pricing for a new automated contract renewal process for existing commercial and national account customers. Dataload programs were also used to load pricing data from SAP BI to SAP ECC. This process eliminated the manual and time-consuming process for Agents to renew customer contracts. As part of this project, integration with DocuSign was required to capture the Customer’s e-signature with integration back to SAP that would automatically trigger contract creation.

Team member of the SAP/CRM integration project implementing interfaces to seamlessly integrate with CRM MS Dynamics, such as SAP Customer Master updates (address data, plant, pricing attributes, etc), SAP secondary contacts, sales order data, order status, disputes and billing status, etc.

Used HP ALM to capture project progress, SD configuration transports and test result documentation as well as Azure DevOps for project management, project status and bug-fix tracking.

Utilized tools such as SOAP UI and Postman for all interface testing, as well as transaction SPROXY.

ALLEN HARIN FOODS, Seaford, DE (May, 2015 – September, 2015)

SAP SD Lead Consultant (Independent Contractor)

Responsible for all SD related enhancements and support to the existing SAP ECC 5.0 system, such as Incompletion procedures/groups configuration, Copy Control, Pricing enhancements, Product Proposals, CMIR.

Improved system efficiencies by reviewing internal processes (i.e. Order Entry, Returns, Delivery creation, Transportation) and implementing solutions to streamline processes.

Provided SD support for integration points for third-party warehouse system for outbound RFC’s (at order entry) and inbound RFC’s (PGI) to/from SAP.

Provided SD Training sessions and Training documentation (BPPs) to Sales Representatives and Customer Service Representatives regarding new enhancements and SAP Basics and Tips/Tricks.

Reporting responsibilities to the Project Management Team in regards to issue statuses, system recommendations and all related concerns within the SD area.

DEPARTMENT OF DEFENSE (ARMY), Marlton, NJ (November, 2012 – April, 2015)

SAP Solution Delivery “Distribution” Consultant (Independent Contractor)

SAP Solution Delivery “Distribution” Team member responsible for LMP Change Requests (CR’s) and enhancements within areas of Orders to Cash (Sales Orders, Deliveries, Warehouse, Shipments, Billing, Returns, STO’s).

Implemented CR’s that were related to working Sales orders, Disposal orders, Stock Transport orders, Logistical Reassignment, inbound Smartchain processes (SAP EWM) with AMMO and Serialized materials as well as processes with non-AMMO materials.

Implemented modifications for outbound IDocs that were generated after PGI by adding three new fields into an IDoc segment. Worked closely with the SAP PI Team to successfully map and test this new mapping with specific focus on serialized and batch managed materials.

Executed DIST Test Scripts during LMP’s FRT (Final Regression Testing) which usually takes place every 6 months. Led the DIST Team with the most Test Scripts completed for the past three FRT’s.

Followed and adhered to all CR Lifecycle procedures and documentation requirements for all assigned CR’s, including the creation of Change Requirement documents, Change Design documents, Test Scripts, Release Notes, Validation Plan, Functional Specifications, as well as on-going presentations to ARB (Architect Review Board) for approval each stage of the Lifecycle.

Managed and led weekly training sessions for new DIST team members to review LMP processes/procedures and sales order processes to get up to speed quickly. Created the DIST Checklist to provide a step by step sequential procedure of the LMP Lifecycle to be used by all DIST Team members.

Worked closely with the Maintenance Sustainment Team (Production Support) in assisting with cut-over activities for assigned CR’s about to go into the Production system.

AMERIGAS PROPANE, King of Prussia, PA (June, 2012 –November 2012)

SAP Solution Delivery SD Consultant (Independent Contractor)

SAP SD/OTC Team member responsible for on-going production support and enhancements within SAP Sales/Distribution.

Responsible for custom pricing enhancements for End-Users to easily access pricing information quickly and efficiently.

Assisted in the merging of a newly purchased corporation to be merged/implemented into the existing SAP system. Responsible for the successful implementation of all sales order processes within SAP.

FUJIFILM MEDICAL SYSTEMS, Stamford, CT. (January 2012 – June 2012)

SAP SD Implementation Consultant

*SAP SD Team member responsible for the successful implementation of SAP ECC 6.0 in areas of pricing (Accruals/Commissions), EDI processing, Sales Order conversion and overall general SD areas.

*Performed configuration of new Shipping Points, Sales Order Types, Routes, Text and Partner Determination.

*Involved in the improvement and testing of the Smartform design of SD outputs such Order Acknowledgements and Invoices.

*Reviewed and provided constructive feedback regarding SD Test Scripts prior to Integration Testing.

*Provided SD guidance and support for Business Leads during Integration testing.

*Worked closely with Business Leads to understand and gather new requirements and configured accordingly to the business needs.

*Created SD functional specifications for the ABAP Development Team for enhancements in areas of copy control, pricing requirements and output formulas.

*Responsible for maintaining and updating statuses of SD defects in the HP Quality Control system (HPQC).

*Created 65 uPerform training documents that capture step by step video screen prints of the most common OTC processes, as well as generating SD Business Process Procedures (BPP).

DEPARTMENT OF DEFENSE (ARMY), Marlton, NJ (August, 2011 – December, 2011)

SAP Solution Delivery SD Consultant (Independent Contractor)

SAP SD/OTC Team member responsible for SAP projects and enhancements for Army Divisions within areas of Orders to Cash and EDI/ALE processing.

Responsible for SD configuration for a new Stock Transport process where Sales Orders are utilized to maximize the GATP functionality. Created all necessary documentation and Test Scripts required to implement the new process.

Conducted Workshops with Government Users to gather requirements during project implementation as well as presenting Change Design documents to the Government Review Board for approval and final implementation.

Worked with the Maintenance Sustainment Team (Production Support) to resolve OTC issues that were integrated with the Solution Delivery Team.

Completed over 30 OTC Test Cases within a restricted time frame for Final Regression Testing for SAP Enhancement Pack 5.0 (SAP ECC 6.0).

Worked closely with the onsite SAP ABAP staff to develop solutions that were required for assigned projects and provide functional specifications for program code development.

STANLEY BLACK AND DECKER, Towson, MD (January, 2011 – August, 2011)

SAP SD/OTC Consultant (Independent Contractor)

Team member of the North American SAP SOM Team (Sales Order Management) to assist with the integration project of Stanley Tools and Black & Decker. Due to the merging of these two corporations, the integration project involves the merging of the two SAP systems onto one platform.

Responsible for configuration for new Stanley Tool plants and shipping points, as well as Route determination. Performed configuration within many areas of SD and LE such as new item categories, text determination, output types and document types.

Performed support activities that included trouble-shooting IDOCs that have failed during sales order entry from 3rd party systems. Investigated failed IDOCs using EDI transactions such as WE19 and BD87 and debugging skills to determine root causes.

Provided functional and technical ABAP requirements to resolve outstanding issues within the OTC area. Worked closely with ABAP Resources locally and in other countries to develop requirements that provide the Client with resolutions to outstanding issues.

Responsible for the integration of OTC interfaces to WMS and Demand Plus systems so that these third-party packages work seamlessly to and from SAP. Interfaces include delivery documents passing to WMS/DM+ and Shipment Confirmations back into SAP that would automatically PGI deliveries. Also, responsible for Stock Transport Order interfaces, such as expected receipts and receipt confirmation interfaces.

Responsible for the support of Black and Decker’s “parts” division that had outsourced its distribution processes in the past, but now converting back into SAP. During this project, I performed the necessary SD/LE configuration for the plant to operate within SAP. Created and provide the Business with UAT Test Scripts and supported the Business Users during the User Acceptance Testing process.

Responsible for Production Support issues for the SOM Team for all North American divisions during the implementation of the integration project.

LYONDELLBASELL, INC, Newtown Square, PA (November, 2009 – December, 2010)

SAP SD/OTC Consultant (Independent Contractor)

Team member of the North American SAP Order-To-Cash Team responsible for SAP SD/LE production support as well as OTC projects and configuration enhancements.

Team member of the GSSI Project (Global SAP Systems Integration Project) involving the merging of two SAP systems. Responsible for areas such as NAFTA, Scale Weight interface, SD/LE Outputs and Reporting requirements.

Responsible for the production support after the GSSI Go-Live for North America for all areas within OTC.

Team member of the GSSI European/Asian implementation responsible for the configuration of all EAI Plants, Storage Locations, Shipping Points and addresses.

BASELL USA, Wilmington, DE (May, 2006 – April 2009)

SAP SD/OTC Consultant (Independent Contractor)

Team member of the North American SAP Order-To-Cash Team responsible for SAP SD production support, SD projects and implementing configuration requirements, such as the creation of new Plants/Shipping Points, Third Party processing with integration to MM (Materials Management), Pricing Condition Types and Procedures, Returns Processing and Credit Memos, Output Types, Billing, Invoice Lists, Summary Billing, Intercompany processing, Text and Partner determination, in addition to others areas within SD.

Lead Consultant in the design of upgrading the custom Pricing Database system in SAP used for Sales Management approvals of pricing records. This involves the creation of new index Pricing Condition Types with specific pricing requirements.

Lead Consultant for the North American SAP SD Team for the integration of a newly purchased company required to install SAP. Responsible for the upload of the Customer Master, Pricing Condition Records, Output Condition Records and CMIR records, in addition to configuring SD requirements for the newly acquired company.

Responsible for all SAP SD areas for North America for the client’s global SAP ECC 5.0 Upgrade, which includes the creation and execution of test scripts, integration testing and support during User Acceptance Testing utilizing SAP’s Solution Manager.

Worked closely with the ABAP Development Team in Europe to create and develop solutions that were required for North American Users prior to the upgrade go-live.

Responsible for supporting all areas in SD after the 5.0 Upgrade, including areas such as Pricing, Stock transport orders, Customer master, Canadian GST/QST tax, email and fax output, Billing schedules, Invoice Lists, CMIR maintenance and many other areas within SD.

Responsible for all processes within LE (Logistics Execution) and Delivery Processing, such as Delivery Output, Availability Checking, Copy Control, Delivery Item Categories, etc.

Responsible for investigating and resolving production issues involving the Bourque interface, including areas of Transportation, Shipments and Shipment Cost Sheets.

Worked closely with Third-Party Vendors to integrate and support interfaces, such as Picaso, Bourque and LIMS.

Provided quarterly training workshops for the North American SAP Support Team regarding advanced techniques in SAP ABAP Debugging, Third-Party processing, Copy-Control Configuration, Plant/Shipping Point Configuration, Output and the creation of Batch Input Sessions.

PHILIPS LIGHTING, Somerset, NJ (February, 2006 – May, 2006)

SAP OTC Production Support Consultant (Independent Contractor)

Provided senior level support in areas of SAP SD and SAP CRM, including areas of SD pricing, route determination, availability checking, Batch Input Sessions, EDI/ALE processing, output, text, partner determination, etc. in addition to CRM Internet Sales and Interaction Center.

Designed, estimated and performed configuration changes and new enhancements in SD and CRM per the client’s requirements.

Ability to convert business requirements into configuration or functional specifications for ABAP programming personnel.

Proactively communicated with colleagues and management staff on requirements, problems, project status, and issues.

Trained Support Group by instructing an Advanced Debugging workshop and the usage of Batch Input Sessions.

DEPARTMENT OF DEFENSE (ARMY), Moorestown, NJ (August, 2005 – December, 2005)

SAP Solution Development Consultant (Independent Contractor)

SAP SD/OTC team member responsible for SAP implementations for each Army Division as it pertains to Data Migration, Returns Processing and EDI/ALE processing.

Responsible for SD configuration during the implementation process, specifically for Returns processing, in addition to quality and regression testing for Return orders and Credit processing.

Responsible for all Return/Credit processing Change Requests that are submitted by Government Users, in addition to conducting presentations to the Review Board for approval.

Developed extensive documentation for any modifications to the SAP system using the SAP Solution Manager.

Responsible for gathering business/technical requirements from Government Leads and provide functional specifications to the SAP ABAP Developers for program code development.

SANOFI PASTEUR PHARMACEUTICALS, Swiftwater, PA. (November, 2004 – August 2005)

SAP Senior Systems Analyst (Independent Contractor)

Lead SAP SD/OTC Consultant for implementation projects involving third-party processing and consignment processing, in addition to EDI/ALE transactions that involve coordination efforts with other pharmaceutical companies.

Actively supporting SAP Users and providing custom configuration enhancements when necessary within the SAP Sales & Distribution module.

Effectively communicating with colleagues and management on requirements, problems, project status, critical concerns and issues.

Worked closely with colleagues from Canada and France to ensure a successful design, validation testing and implementation of SAP Consignment processing.

Designed, estimated and performed configuration changes and new configuration enhancements in SAP SD per client’s requirements.

Ability to convert business requirements into SAP configuration, in addition to using advanced debugging and trouble-shooting skills to discover root cause of problems that arise during implementation.

ACCENTURE TECHNOLOGY SOLUTIONS, Wilmington, DE. (July 2003 – October, 2004)

Senior Systems Analyst

Positioned in Accenture’s USA-SAP Delivery Center as a Senior level SAP SD/CRM Consultant for contracted outsourcing engagements for corporations, such as Infineon Technologies and Johnson and Johnson Vision Care.

Provided final level of support in areas of SD and CRM, including areas of SD pricing, route determination, availability checking, Batch Input Sessions, EDI, output, text, partner determination, etc. in addition to CRM Interaction Center, CRM Organization Structure and other areas of CRM.

Designed, estimated and performed configuration changes and new enhancements in SD and CRM per the client’s requirements.

Expertise in converting business requirements into configuration, debugging and trouble-shooting.

Proactively communicated with colleagues, management on requirements, problems, project status, and issues.

Worked closely with off-shore colleagues in India and Bratislava to provide guaranteed customer satisfaction and high level of customer support.

Ability to quickly master new concepts and technologies that were introduced with new SAP releases and upgrades.

Selected to the Accenture Leadership Team and Core Leadership Group to actively participate in the success of the Wilmington/Philadelphia area for Accenture Technology Solutions.

Created new initiatives and lead these new initiatives that affected all 200 employees in Accenture’s Solutions Division that would create networking opportunities and cross-training efforts for all involved.

Participated with the Management Team on promotions and performance ratings for lower level employees.

Selected as a Career Counselor for eight ATS employees, which involves the Annual Review process, creation and monitoring of Development Plans and on-going counseling/support throughout the performance year.

Participated in giving 2-hr presentations to newly hired employees during New Hire Orientation for ATS, in addition to being involved in the Recruiting process and recruiting selection.

Participated in the design of the new SAP mentoring program for those interested in pursuing a career in SAP.

SAP AMERICA, Newtown Square, PA. (July 1997 – July 2003)

SD Senior Global Support Consultant

Responsible for the resolution of SD/CRM problems that are entered via OSS within the SAP Global Support Center.

One of two SAP Senior Consultants within the SAP Americas Support Group that has trained closely with SAP Development in supporting SD’s ATP/Product Allocation functionality, in addition to all areas of SD.

Received certification to performed SAP Early Watch sessions for customers who require a technical review of their system/servers, as related to response time and expensive SQL statements, in addition to overall system performance.

Provided remote consulting and configuration advice and assistance to SAP customers and partners.

Responsible for the mentoring and training of newly hired employees.

Responsible for the continual improvement of procedures and processes within Global Support – specifically, SD and CRM.

Selected as ABAP Debug mentor for the SAP SD Support Group.

Provided workshops and white papers specifically on SAP’s ATP functionality and other SD functionality.

SAP AMERICA, Lester, PA. (July, 1997 – June, 1999)

SAP SD Implementation Consultant

*Performed and responsible for all SD configuration at the client site, in addition to modifying functions keys, screen layouts, and toolbar displays.

*Extensively involved in integration testing, configuration, super user training and configuration documentation and user documentation.

*Worked closely with the management team and project team to gather requirements and configured according to the business needs.

*Developed and programmed ABAP/4 user-exits, formulas and requirements tailored towards customer’s business processes.

*Customized Information-Structures and Flexible Analysis within LIS/SIS based off of customer's requirements.

*Experience in using and participating in an ASAP/TeamSAP implementation and methodology.

*Assisted in working with Third party consultants in testing and trouble shooting customized software that has been integrated with SAP R/3 (ie. UPS manifest integration).

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