Customer Service Representative

Seema Shaikh

**** ******** **. *********, ** ****7 ~ 469-***-**** ~ ************@*****.***

Summary of Qualifications

Excellent interpersonal communication skills with the ability to listen and assist clients and management with their needs

Strong analytical and problem-solving skills

Motivated to succeed in a challenging work environment

Ability to multi-task and operate in a fast pace and demanding business

Computer literate with experience in Crio, EDC, CRM and various MS Office Applications

Very detail oriented with the ability to catch and correct mistakes

Employment Background

SGS Clinical (Richardson) Mar 2021 – Sep 2024

Patient Recruitment Specialist

Qualified and scheduled patients for clinical research studies

Screened patients to obtain medical information according to criteria set by IRB approved study documentation

Received several raises in pay for consistently outperforming recruitment metrics and goals

Skilled in all areas of recruitment keeping all panelists happy and requesting me specifically

Rynn's Luggage & More

Customer Service Representative

Apr 2015 – Apr 2020

client care/receiving and taking calls from clients and airlines

resolving baggage claim lost and damage luggage

emailing passengers and airlines

Southwest Signs & Graphics Sep 2008 – Mar 2015

Supervisor

Managing finances and bookkeeping

Bringing in new business by attending networking meetings

Scheduling service jobs such as repairs and installations

Taking in and processing customer calls and e-mails

Developed detailed knowledge about all products and services

Courtyard by Marriott - Plano, TX Feb 2003 - May 2009

Guest Services Representative

Received several comment cards due to exceptional customer service

Developed rapport with guests and ensured their complete satisfaction

Balanced ledger and completed accounting procedures at start/end of shift

Assisted sales in showing meeting rooms to business groups and wedding parties

Successfully operated under the role of “Manager-on-duty” on many occasions

FnS Quality, Inc. dba All Quality Signs – Richardson, TX Sep 1997 – Jan 2003

Office Manager

Created company documents using Microsoft Word

Created and maintained database of sales invoices (Quickbooks)

Increased sales with cold calls and fax marketing

Have created sales presentations using Microsoft PowerPoint and other software

Current Educational Background

PECHS School – Karachi, Pakistan

●Associate of Arts

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