Senior IT Project Manager
Resume:
Roselyn Castro
+63-998******* **************@*****.*** Leanne Castro LinkedIn
Profile
Results-oriented, performance-driven, experienced project manager and business process analyst with 25+ years’ experience. Driving initiatives that exceed operational performance targets, identifying high-risk projects assisting clients in clearly redefining projects’ parameters, aligning expectations with strategies. Demonstrates in-depth and strategic ability to facilitate operational and procedural planning.
Education
Bachelor of Science in Accountancy Polytechnic University of the Philippines, 1990, Certified Public Accountant (CPA) Enterprise-wide Risk Management Program, Asian Institute of Management, 2008 Work Experience
PROJECT MANAGER, Antonio Rivera Consulting
June 2024 to July 2024
• Reviewed and updated (as needed) existing project documents of an on-going data center decommissioning project
• Collaborated with cross-functional teams across Asia Pacific and identified new critical dependencies with other on-going projects and proposed strategy for alignment.
Achievements:
Identified critical dependencies of data center decommissioning project with (1) ERP upgrade requirements and (2) data security vulnerabilities for all sites across Asia.
Recommended to re-evaluate project execution strategies based on identified critical dependencies. Care-giving break
Sep 2023 to May 2024
• Took an intentional pause to assist parents in a much-needed home repair
• Unplanned extended break to care for parents during and after hospitalization DIRECTOR FOR PROJECTS AND SERVICE DELIVERY/LEAD BUSINESS CONSULTANT, AppCentric Solutions, Inc. June 2023 – August 2023
• Primary point of contact of assigned Clients
• Developed business solutions tailored to clients’ needs
• Managed assigned Project Managers and Projects
Achievements:
Successfully presented major project change in scope and strategy to Client. Initial project engagement signed did not identify relevant critical areas and dependencies.
Completed compliance (BIR-related) projects for assigned high-valued Clients
Successfully negotiated project scope change to maximize potentials for project success BUSINESS CONSULTANT, Freelance
January 2023 – June 2023
• Completed the assessment of client’s business plans for the local distribution of an accounting and POS system
• Completed the assessment of client’s product in relation to BIR regulations, accounting standards, and audit standards. ACCOUNTING & IT MANAGER, Constellation Travels, Inc. (transferred from PTCHI) Aug 2022 to December 2022
• Developed accounting policies for select accounting practices to align with the appropriate GAAP, GAAS, and accounting best practices.
• Successfully obtained C-level approval to upgrade current accounting system, including integrations with other systems.
• Implemented various technology tools to improve customer support by Sales Team.
• Presented to recommendations on IT projects in the pipeline including proposed prioritization and dependencies. Resume_Roselyn Castro
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Achievements:
Identified critical business risks in an on-going integration project and presented recommendations to put project on- hold for further evaluation.
Achieved a shortened month-end closing activity (from 3 weeks to 5 days) by streamlining select accounting processes and revamping tasks prioritization of accounting team members. SENIOR PROJECT MANAGER, Philippine Transmarine Carriers Holdings, Inc. (PTCHI) July 2021 to July 2022
• Developed and defined project goals, scope, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Created comprehensive project plans to be shared with clients and other team members.
• Led and coordinated project staff and resources to ensure project milestones are met and quality standards are upheld.
• Monitored project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicated proactively the status, issues, and risks involved in the project to all stakeholders.
• Managed budgeting and forecasting, ensuring projects are completed within the approved budget.
• Identified and minimized project risks throughout its life cycle.
• Conducted post-project evaluation and identify successful and unsuccessful project elements.
• Developed basic guidelines in the implementation of Project Management – best practices and project costing/billing Achievements:
Successfully implemented a Recruitment system for an affiliate in 2 weeks. Implemented guidelines and process of internal billing of IT PM resources to affiliates, where appropriate.
Revamped project strategies of an on-going global system integration projects to formally document and obtain external partners’ sign-off on the projects.
Took over project management on on-going logistics project and completed implementation of logistics system and initiated project for integration of the same with existing accounting system. CONSULTANT POS SYSTEM, Apollo Technologies, Inc.
February 2021 (completed in 1 month)
• Completed compliance review of POS system customizations with appropriate BIR-regulations.
• Coached service desk team lead in the revamp of team’s workload allocation and schedules.
• Consulted with PM on their setup and configuration of a financial system for clients. OPERATIONS MANAGER, Etrading Software Limited (Phils), Inc. May 2019 to Jan 2021
• Developed long-term plans to support the company’s goals
• Coordinated with different teams to foster an exchange of ideas and provide cross-team learning opportunities
• Assessed departmental budgets and identify opportunities to manage operational costs effectively
• Motivated employees through positive encouragement and incentive initiatives
• Communicated with stakeholders about updates to company priorities and projects
• Identified potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Enforcing regulatory and safety standards
Achievements:
Completed compliance to the Data Privacy Act for the local office. Assisted UK office in the completion of their version of Data Privacy compliance. Implemented guidelines and process of internal billing of IT PM resources to affiliates, where appropriate.
Drafted changes to the company's policy and procedures manual for compliance and alignment
Led compliance of the company with the local Data Privacy Act. Consequently, collaborated with UK Head Office to complete HO's compliance with Data Privacy
Collaborated with 3rd party accounting service-provider in the improvement of accounting and reporting services that is provided with the company
Completed office renovation and transfer project including required regulatory compliance relative to PEZA
Set up and clearly defined roles, KPIs, and performance assessment process of Admin and HR team members. Resume_Roselyn Castro
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CONSULTANT – DATA CENTER DECOMMISION PROJECT, Safeway Technologies Mar 2019 to Apr 2019 (originally a 6-month project)
• Identified project roadblocks and present possible solutions to address project delays, lack of clear directions on the dependencies, identify dependencies, and obtain stakeholders’ buy-in and support
• Successfully recommended to global CIO to revisit the project objectives and plans and to include key stakeholders/ process and systems owners in the project organization
ACCOUNT/PROJECT/DELIVERY MANAGER, POS COMPLIANCE MANAGER, iRipple, Inc. Apr 2018 to Dec 2018
• Developed and defined project goals, scope, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Created comprehensive project plans to be shared with clients and other team members.
• Led and coordinated project staff and resources to ensure project milestones are met and quality standards are upheld.
• Monitored project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicated proactively the status, issues, and risks involved in the project to all stakeholders.
• Managed budgeting and forecasting, ensuring projects are completed within the approved budget.
• Identified and minimized project risks throughout its life cycle.
• Conducted post-project evaluation and identify successful and unsuccessful project elements.
• Developed basic guidelines in the implementation of Project Management – best practices and project costing/billing Achievements:
Managed Customer receivables and significantly collected on overall outstanding receivables by as much as 80% within 3 months.
Successfully negotiated with external Clients to include our team in their ManCom meetings for IT-related discussions.
Completed and obtained Client’s sign-off on (initially) a Php40M project for the Client’s POS system upgrade.
Led the implementation of POS system for Clients including BIR POS-accreditation.
Set-up a team for after-sales support for Clients – hiring of team members, selection and implementation of ticketing system, drafted SLAs, development of guidelines/SOP in the conduct of the operations support team.
Led the discovery session for Client in the manufacturing and logistics sectors and developed proposed programs
Served as SME of Clients on BIR rulings for POS operations. CONSULTANT MS Dynamics FO, Technosoft, Inc.
Jan 2018 to Apr 2018
(originally 6-month contract, completed in 4 months)
• Led the finance and accounting team of the client in the process review, change management reports, and compliance
(GAAP, GAAS, BIR) review prior to system implementation.
• Led the finance and accounting team of the client in completing documentation required for CAS permit with BIR. Achievements:
Successfully obtained Project Sponsors’ approval to include in project scope business process reengineering
Obtained client’s acceptance on proposed updates to select receivables-related processes SENIOR PROJECT MANAGER, Genie Technologies, Inc.
June 2017 to Nov 2017
• Developed and defined project goals, scope, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Created comprehensive project plans to be shared with clients and other team members.
• Led and coordinated project staff and resources to ensure project milestones are met and quality standards are upheld.
• Monitored project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicated proactively the status, issues, and risks involved in the project to all stakeholders.
• Managed budgeting and forecasting, ensuring projects are completed within the approved budget.
• Identified and minimized project risks throughout its life cycle.
• Conducted post-project evaluation and identify successful and unsuccessful project elements.
• Developed basic guidelines in the implementation of Project Management – best practices and project costing/billing Resume_Roselyn Castro
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Achievements:
Completed projects for BIR-accreditation of POS system and/or CAS of several clients
Led the Clients’ accounting team in the resolving various process and accounting issues prior to the JDA and POS implementations, as a value-added service.
Led the implementation of MS Navision and MS Axapta for clients in the retail and manufacturing sectors.
As a value-add service, collaborated with a retail client’s accounting team in the proposed alignment with GAAP, GAAS, other applicable regulatory provisions.
SR PROJECT MANAGER/ SERVICE DELIVERY MANAGER/SYSOPS SUPPORT MANAGER/BIR LIAISON, Jollibee Foods Corp May 2011 to Nov 2016
• Developed and defined project goals, scope, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Created comprehensive project plans to be shared with clients and other team members.
• Led and coordinated project staff and resources to ensure project milestones are met and quality standards are upheld.
• Monitored project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicated proactively the status, issues, and risks involved in the project to all stakeholders.
• Managed budgeting and forecasting, ensuring projects are completed within the approved budget.
• Identified and minimized project risks throughout its life cycle.
• Conducted post-project evaluation and identify successful and unsuccessful project elements.
• Developed basic guidelines in the implementation of Project Management – best practices and project costing/billing
• Led a small team of BAs/PMs in the delivery of various projects, e.g. Loyalty projects, DMS projects, others, across the entire Jollibee group locally and in North America/Canada.
• Setup & managed support teams (helpdesk) servicing local & North America/Canada branches
• Delivered an updated food delivery system for all 6 brands including systems integrations, e.g. payment gateways, call centers
• Led team collaborating with BIR for nationwide POS-related concerns of the group Achievements:
Successfully obtained approval from C-levels to setup a separate local helpdesk team to support the (1) online food delivery system (PH) and (2) the GRS system (North America/Canada) to ensure quality of service.
Established, managed, and trained BIR POS support staff for all 6 brands (nationwide) of both company-owned and franchise stores.
SERVICE LEADER – PROJECTS, Jollibee Worldwide Services, Pte. Ltd. (ROHQ) Feb 2010 to May 2011 (transferred to JFC Corporate IM)
• Developed and defined project goals, scope, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Created comprehensive project plans to be shared with clients and other team members.
• Led and coordinated project staff and resources to ensure project milestones are met and quality standards are upheld.
• Monitored project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicated proactively the status, issues, and risks involved in the project to all stakeholders.
• Managed budgeting and forecasting, ensuring projects are completed within the approved budget.
• Identified and minimized project risks throughout its life cycle.
• Conducted post-project evaluation and identify successful and unsuccessful project elements.
• Developed basic guidelines in the implementation of Project Management – best practices and project costing/billing
• Led a small team of BAs/PMs in the delivery of various projects, e.g. Loyalty projects, DMS projects, others, across the entire Jollibee group locally and in North America/Canada. Achievements:
Completed implementation of several process improvement tools locally and in North America.
Developed and implemented Project Management standard documentation – Project Charter, Budget, Timelines, others
Successfully obtained CEO’s support to revive process improvement projects flagged for cancellation
Established standards and procedures (ala PMO) in project management including templates for the initiative to do mini roadshows to re-introduce the purpose of Projects Team to stakeholders. Resume_Roselyn Castro
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SENIOR BUSINESS ANALYST / ACCOUNT MANAGER, Zuellig Pharma Asia-Pacific Ltd. PH ROHQ Aug 2005 - Nov 2009
• Identified and addressed operational, financial and technological risks within the business.
• Maintained, tested and improved business and systems operations.
• Built and maintained relationships with key stakeholders – internal and external.
• Identified and capitalized on improvement opportunities.
• Identified innovative ways to increase customer satisfaction.
• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervised the design of new products and evaluated potential outcome based on pilot run (where appropriate) or initial deployment results.
Achievements:
Led the planning and implementation of the regional deployment of the Financial Management System (FMS) project.
Led the Regional HSBCNet project rollout for AsiaPacific (13 Countries).
Developed study papers on management-identified risk areas for RO-Risk Management team’s evaluation.
Led the development of RFI, RFP and Vendor-selection process for the regional implementation of SAP.
Completed desk audit of Invoicing process concerns in one of the local affiliates.
Review finance-related system enhancement requests. Requests that are endorsed as project are then assessed if funding will be local, regional, or global based on pre-defined criteria
Completed the User requirements gathering of countries across Asia Pacific in preparation for the RFI/RFP for an enterprise-wide ERP implementation project. Completed also the Vendor selection process with key stakeholders. BUSINESS PROCESS ANALYST / PROJECT MANAGER, SMITS, Inc. Feb 2004 to Mar 2005
• Identified and addressed operational, financial and technological risks within the business.
• Maintained, tested and improved business and systems operations.
• Built and maintained relationships with key stakeholders – internal and external.
• Identified and capitalized on improvement opportunities.
• Identified innovative ways to increase customer satisfaction.
• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervised the design of new products and evaluated potential outcome based on pilot run (where appropriate) or initial deployment results.
Achievements:
Drafted policies and procedures to guide business development activities of the team.
Drafted proposed standards, tools, and templates in assessing viability of team’s business development efforts.
Performed pre-sales activities and client-presentations for the various solution-offerings.
Led the implemented MS Sharepoint for the company’s Corporate Communications Division including the development of document management framework.
Led the implementation of MS Solomon for the Project Accounting Monitoring System (PAMS) of Corporate Engineering.
Drafted PMO-related templates for use in assigned internal projects to formalize project management engagements. FINANCIAL SYSTEMS CONTROLLER / PROJECT MANAGER, Maitland-Smith Cebu Inc. ROHQ June 2002 to Nov 2003
• Managed and maintained the general functioning of all financial systems and all user profiles in ROHQ
• Periodically reviewed all access rights to systems for appropriate access rights, segregation of duties and activities by the process of auditing reports and signing off these reports by the relevant system owners.
• Collaborate closely with the testing of systems, upgrading, and/or implementation of new systems.
• Helpdesk Support by assigning helpdesk tickets according to SLA / OLA & categories.
• Regularly developed relevant reports as per best practices of the company
• Assess and recommend to Regional CFO the creation, change and suspend/delete user profiles according to the latest organizational structure.
• Assess and recommend to Regional CFO the creation, change, suspend and delete the appropriate access rights to the users as per instruction from HR workflow or the System Owners.
• Provide a training function to users regarding software skills Resume_Roselyn Castro
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• Managed operations and support of financial systems across Asia Pacific. Achievements:
Completed the set-up of Customer Ordering hub in Malaysia - from the legal office/operations set-up to the presentation to BIR regional office of the HQ.
Completed the implementation of a reporting system (as part of the ERP implementation) in Indonesia office.
Learned basic Bahasa Indonesia language to effectively communicate with internal stakeholders for the ERP implementation project and established the group’s sales hub in Malaysia. BUSINESS PROCESS ANALYST / ORACLE EBS FUNCTIONAL CONSULTANT, James Martin+Co. Aug 1999 to June 2002
• Identified and addressed operational, financial and technological risks within the business.
• Maintained, tested and improved business and systems operations.
• Built and maintained relationships with key stakeholders – internal and external.
• Identified and capitalized on improvement opportunities.
• Identified innovative ways to increase customer satisfaction.
• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervised the design of new products and evaluated potential outcome based on pilot run (where appropriate) or initial deployment results.
Achievements:
Completed the upgrade of AsiaPacific offices to Oracle EBS Financial suite.
Completed the upgrade and integration of Deltek Web-Timesheet with Oracle Project Costing and Billing for the global operations.
SME for Oracle Project Costing and Billing modules (new modules at the time)
Implemented Oracle EBS and Oracle Project Billing & Costing modules for global implementation. FINANCE MANAGER, Prime Spots, Inc.
Nov 1998 to Aug 1999
• Review monthly/quarterly financial and management reporting
• Review annual accounts for audit and annual statutory reporting
• Maintain and manage financial tools in place
• Supervised management accounting team
• Monitored the day-to-day financial operations such as payroll, invoicing, and other transactions
• Reviewed completed tax returns and other statutory compliance requirements
• Provided financial and analytical support to the company President and Group CFO
• Guided and coached accounting staff to enhance financial literacy, including guidance with compiling program budgets and forecasting
• Developed, implemented and monitored appropriate financial systems, procedures and internal controls to support the efficient and effective operation of the Finance function
• Supported the President in working with the budgets, spending, reporting and financial accountability
• Performed adhoc analysis pro-actively or as directed, to provide performance insights that aid growth and focus appropriate resource allocation
Achievements:
Developed strategy papers for the acquisition and operation of the cinema advertising line of business.
Developed policies and guidelines integrating the newly acquired entity into the company’s operations.
Review financial reports, internal control systems, compliance to corporate-wide financial guidelines in the day-to- day operations of the group.
Developed collection schemes and presented to Clients to address long outstanding receivables from Clients. Significantly reduced the outstanding receivables by as much as 90%. BUSINESS SYSTEMS ANALYST, ShoeMart, Inc.
Apr 1996 to Oct 1998
• Implemented required/recommended changes to branch/store POS systems.
• Led set up of operations of new business (lotto stations and select kiosks) for SM Inc.
• Implemented accounting systems to select Brands/BUs, e.g., in-store advertising of SM Affiliates.
• Developed operations manual for new businesses, e.g., in-store advertising for SM Affiliates. Resume_Roselyn Castro
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SYSTEM/OPERATIONS AUDITOR, Systems Technology Institute (STI), Inc. Sep 1992 to Apr 1996
• Conducted business feasibility study for sites that will be re-acquired from Franchisees.
• Liaise with various government and local agencies in the conduct of re-acquired Franchisees.
• Developed financial forecasting and budgeting for re-acquired franchises.
• Interim financial management and operations of re-acquired franchises.
• Performed review of proprietary/customized solutions developed by Franchisees.
• Performed compliance review – both operations and financial – of Franchisee operations to Head Office guidelines. ASSOCIATE AUDITOR /TECHNICAL STAFF, Sycip, Gorres, Velayo (SGV) & Co., CPAs Jun 1991 to Sep 1992
• Evaluation of propriety of Clients’ accounting processes and systems of internal controls.
• Developed recommendations to improve observed weaknesses in accounting processes and systems of internal controls.
• Preparation of financial reporting packages for multi-national corporate Clients
• Evaluation accounting processes and systems of internal controls of various local government agencies funded by USAID project.
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