Administrative Assistant Customer Service

Leslieann Galvan

Denver CO ***** ~ 720-***-**** ~ ********@*****.***

Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Associates Degree in Healthcare Bilingual Spanish

Database and Client management Systems Wound Care

Appointment Coordination Treatment Room Preparation Computers and Technology Updating Medical Records

Office Equipment Operations Medical Supply Monitoring Routine Laboratory Testing Removing Sutures

Coordinating Drug refills Medical Billing

Medical Assisting Phlebotomy

Referral/Surgery Specialist Insurance Pre-auth

Referral Coordinator, 03/2019 to 11/2022

SCL Health - Wheat Ridge CO

● Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.

● Scheduled appointments with specialists on behalf of the patients.

● Called insurance companies to get precertification and other benefits information on behalf of patients.

● Weighed patients need, provider availability and insurance coverage to determine optimal scheduling

● Trained 3 staff on referrals and intake process. Helped the standardization team with the referral process.

● Complete up to 60 to 100 referral requests each day for medical providers of specialty services.

● Referred patients to appropriate team members, community agencies and organizations to meet treatment needs.

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Administrative Assistant, 08/17 to 02/2019

Loya Construction - Denver, CO

● Answered multi-line phone system, routing call, delivering messages to staff and greeting visitors.

● Executed record filing systems to improve document organization and management.

● Scheduled office meetings and client appointments for staff teams.

● Sorted and distributed office mail and recorded incoming shipments for corporate records.

● Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

● Processed invoices and expenses using Quickbooks to facilitate on-time payment. Vision Lead, 02/2015 to 07/2017

Adventure Dental, Vision & Orthopedics - Denver CO

● Coached team members in techniques necessary to complete job tasks.

● Trained new team members by relaying information on company procedures and safety requirements.

● Worked different stations to provide optimal coverage and meet production goals.

● Evaluated employee skills and knowledge regularly, training and monitoring individuals with lagging skills.

● Established open and professional relationships with team members to achieve quick resolutions for various issues.

● Worked different stations to provide optimal coverage and meet production goals.

● Evaluated open and professional relationships with team members to achieve quick resolutions for various issues.

● Took on additional job duties during unexpected backlog, resulting in meeting project target date. Surgery Scheduler, 05/2013 to 11/2014

Cutarelli Vision - Denver, CO

● Expertly managed planning, scheduling and coordination of outpatient procedures.

● Coordinated with facilities to set up surgeries for numerous patients and 6 surgery types.

● Educated patients about surgied and provide treatment plan documentation.

● Verified insurance coverage and obtained pre-authorization.

● Answered telephone calls to offer information, answer questions and direct calls to staff

● Obtained payments from patients and scanned identification and insurance cards.

● Registered and verified patient records before triage with most up-to-date information. Administrative Assistant, 10/2011 to 06/2012

Great Western Erectors - Denver CO

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

● Created a record filing system to improve document organization and management.

● Scheduled office meetings and client appointments for staff teams.

● Sorted and distributed office mail and recorded incoming shipment for corporate records.

● Payroll and data entry for property management, jobs and workers.

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