Customer Service Representative
Resume:
Y V E T T E
J O H N S O N
Experience
Four Season Cleaners: Cashier/Customer Service Representative January 2020 – Present
BB&T Bank: Teller
May 2018 – January 2020
BB&T Bank: Teller
September 2017 – May 2018
West Point College Café: Food Prep and Server
September 2016 – September 2017
Wal-Mart: Cashier/Fitting Room Associate
September 2014 – September 2016
McDonald’s: Manager
August 2012 – September 2014
Dedicated team leader specialized in providing the best customer service possible. Quick learner and adaptable. Able to perform a variety of job tasks/duties. Proactive leader with superior, effective verbal and written communication skills. Able to provide excellent customer service and resolve customer issues and complaints.
Professional Summary
YJ
Lanett, AL
*************@*****.***
Contact
C u s t o m e r S e r v i c e R e p r e s e n t a t i v e Education
Heard County High School
High School Diploma
Expertise
Customer Service
Communication
Leadership
Management
Multi-Tasking
Adaptability
Prioritization
Time Management
Detail Oriented
Data Entry
Critical Thinking
Documentation/Reporting
Record Management/Filing
Organization
Office Equipment
MS Office Suite
Computer Software
Teamwork
Quality Inspection
Cash Register
Cash Handling
YJ 2 Yvette Johnson
Four Season Cleaners: Auburn, AL
Cashier/Customer Service Representative
January 2020 – Present
Handle customer inquiries and complaints in a professional manner Operate cash register
Accept cash, check, and credit card payments for service transactions Tender change as needed
Work flexible schedule/shifts as needed in order to fulfill business demands BB&T Bank: Lagrange, GA
Teller
May 2018 – January 2020
Answer customer inquiries in person or via telephone Assist customers with account information, including balances; transactions history; service charges; loans; and interest rates
Minimize customer wait times by providing quality customer service Process customer transactions promptly, efficiently, and accurately Educate customers on use of banking website and mobile apps Discuss customers’ financial needs in order to provide possible financial solutions to meet customers’ needs Optimize sales opportunities by referring customers to branch partners’ financial services Adhere to company policies and procedures
Maintain confidentiality standards
BB&T Bank: Valley, AL
Teller
September 2017 – May 2018
Answer customer inquiries regarding account balances; transactions history; service charges; and interest rates Process customer transactions promptly, minimizing wait times Complete accurate high-volume money counts via manual and machine payments for mortgages and car loans West Point College Café: West Point, GA
Food Prep and Server
September 2016 – September 2017
Prepare/Serve food in fast-paced environment according to company guidelines and procedures Adhere to USDA food safety requirements
Maintain clean work area
Quickly learn new skills and apply them to daily tasks, thus improving food prep’s efficiency and productivity Work as a team, demonstrating respect, friendliness, and a willingness to help wherever needed Work flexible hours, including night; weekend; and holiday shifts YJ 3 Yvette Johnson
Wal-Mart: Lagrange, GA
Cashier/Fitting Room Associate
September 2014 – September 2016
Welcome customers upon their arrival to fitting room area Offer assistance to customers, including locating alternative sizes for customers to try on Monitor customer activity and uphold store policies to assist with loss prevention Assist customers in locating merchandise throughout the store, specifically clothing items and accessories Inspect fitting room stalls
Collect, sort, and return merchandise to appropriate display areas Answer customer inquiries, including telephone calls, regarding available merchandise; returns; policies; and store information
Handle customer complaints in a professional courteous manner Refer issues to supervisor
Utilize POS register system in order to process merchandise information Use PDT to process customer returns and reticket merchandise Repackage/Tag returned items
Maintain clean work area
Adhere to company policies and procedures
McDonald’s: Lagrange, GA
Manager
August 2012 – September 2014
Supervise crew members
Prepare/Post work schedules
Handle customer and crew member complaints in a professional manner Adhere to and enforce company/store policies/procedures, USDA food safety regulations, and labor laws Create/Implement store policies in order to achieve customer satisfaction and maintain excellent service standards
Train new workers according to company policies and procedures Assign duties to workers according to priority
Responsible for store inventory
Place weekly orders to fill inventory needs
Communicate with vendors, including negotiation processes Adress/Mediate/Settle crew member disputes proficiently and effectively Motivate/Encourage staff to perform at peak efficiency and quality standards Maintain kitchen cleanliness and sanitation through appropriate procedures, including routinely scheduling deep cleaning services
Reduce inaccuracies by carefully counting cash and keeping meticulous records of transactions Responsible for making bank deposits, including securing deposits in store safe Process payroll
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