Customer Service Office Clerk

LS

Lantra Snell

Professional Summary

Professional results oriented experienced in customer service, clerical and warehouse work. Excels in face paced environments as well as supervising and motivating staff, to increase company productivity and company profitability. Works well individually and as part of a team. Committed to Excellence.

Work History

Amazon - Warehouse

Miami, Florida

11/2018 - 02/2019

Kidz Tyme Academy - Office Clerk

Miami, FL

02/2010 - 09/2018

**************@******.***

786599739

6730 nw 5th ave Miami Fl 33150

Skills

Education

1994

Miami Northwestern Senior High

School

Miami, FL

Diploma : General

Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.

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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

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Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

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Kept reception area clean and neat to give visitors positive first impression.

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Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.

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Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

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Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

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● Communications

● Skill development

● Strong verbal communication

● Organized

● Program leadership

● Results oriented

● Dependable

● Self starter

● Team Player

United Collection Bureau - Debt Collector

Davie, FL

05/2008 - 10/2009

Tri Wire Engineering - Billing Clerk

Miami lakes, Fl

04/2006 - 06/2008

Inktel - Customer Service Representative

Miami lakes, Fl

01/2001 - 12/2006

PRC - Outbound Sales Call Center Agent

Miami, FL

06/1999 - 10/2001

Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

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Used scripted conversation prompts to convey current account information and obtain payments.

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Monitored accounts for compliance with established payment plans and flagged those in violation.

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● Used skip tracing and other techniques to locate debtors.

● Achieved performance goals on consistent basis.

Worked in call center environment handling manual and automatically dialed outbound calls.

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Trained new team members on scripts, company services and performance strategies and provided mentoring.

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Executed billing tasks and recorded information in company databases.

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Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

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Answered customer telephone calls promptly and in appropriate manner.

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Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

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Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

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Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

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● Cross-trained and provided back up for customer service managers.

● Used consultative sales approach to understand customer needs and ITI Marketing - Outbound Sales Call Center Agent

Miami, FL

04/1997 - 07/1999

Convergys Corporation - Customer Service Representative Ft Lauderdale, Fl

12/1994 - 06/1995

recommend relevant offerings.

Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

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Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.

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Met all customer call guidelines including service levels, handle time and productivity.

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Responded to customer requests for products, services and company information.

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Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

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