Customer Service Accounts Payable

ZEGGIA FELICIANO

Orlando, FL *****

+1-407-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

. Professional customer service expert and account payable assistance with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem- solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.

SKILLS

• Excellent communication skills

• Customer service

• Microsoft Office

• Word

• Excel

• Inbound Support

• Chat Support

• Accounts Payable

• Help Desk

• Order Entry

• Account Management

• Balance Sheet Reconciliation

• Account Reconciliation

• Financial Statement Preparation

• Month-end reports

• Invoice balance

WORK HISTORY

11/2023 to Current Customer Support Rep

BNY Mellon Investment Management – Orlando, FL, US Triaged inbound chat support calls and emails inquiries from customers to assist with new account set up, shipping status, refund and returns status and troubleshooting

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• Maintain a customer satisfaction survey good rating

• Achieved an average of 98% CSAT (customer satisfaction) Resolved issues escalated to management to achieve quickest resolution to minimizer wait times for issues related to account management

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11/2021 to 10/2023 Passenger Service Agent

Menzies – Orlando, FL, US

Ticket counter, lobby area, gate functions, customs, arrival and other areas within the airport

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• Ensuring that they have proper documentation to board the plane or ship

• VIP/First Class passenger reception

• Jetbridge operation, resolve issues with flight activity to ensure on-time departure Increased overall efficiency by cross-training in various roles within the airport terminal operations team.

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Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.

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Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

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01/2014 to 11/2021 Account Payable Specialist

Conway Rehabilitation Center – Orlando, FL, US

Manage full-cycle accounts payable, including receiving, processing, and verifying invoices

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Reconcile processed invoices to ensure 100% accuracy by verifying entries and comparing system reports to balances

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Distribute payments to vendors, monitoring discount opportunities and resolving discrepancies in purchase orders, invoices, and payments

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• Enter invoices and process them

EDUCATION

02/2000 Accounting

Central Florida College - Orlando, fl

11/1988 GED

Universidad Católica - Ponce PR

PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer LANGUAGES

Spanish

Native or Bilingual

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