Customer Service High School
Resume:
EDUCATION
Quinsigamond Community College, Worcester MA
June 2018
Certification in Entrepreneurship and Small Business Management August 2009
Certification in Fiber Optics
May 2009
Associate’s in Arts (A.A) in General Studies
May 2007
High School Diploma
Burncoat High School, Worcester MA
MICHAEL
BROWN
Sales & Business
Associate
PROFILE
Seasoned entrepreneur and project
management leader with a proven
track record from Town to Town
Movers. Excelled in business
management and customer relations,
driving operations and project
success, achieving key objectives and
fostering robust client and team
relationships.
CONTACT
PHONE:
EMAIL:
*********@*****.***
WORK EXPERIENCE
APRIL 2020- PRESENT
Owner & Operator • Mike’s Pressure Washing & Gutter Cleaning LLC
Drafted a business plan that outlined company goals and objectives.
Negotiated contracts and agreements with business partners and customers.
Managed daily operations related to customer service, inventory management, and marketing.
Implemented cost-saving measures throughout the business while maintaining excellent customer service levels.
Built and maintained strong relationships at all levels of the organization.
Established Key metrics for measuring success across various projects
Managed and coordinated multiple projects while ensuring timely completion.
NOVEMBER 2015-MARCH 2020
Team/Project Leader • Town to Town Mover’s
Communicated with key stakeholders to determine project requirements and objectives.
Adapted quickly to changing business needs while ensuring adherence to establish standards and procedures
Communicated effectively with clients through oral and written communication methods.
Monitored performance of team members to provide feedback.
Successfully managed and completed projects on time, within budget and with excellent quality results,
Secured client packaged and bags in cargo areas to limit movement and prevent damages
Complied with all applicable laws, regulations, and company policies regarding the operations of commercial motor vehicles.
FEBRUARY 2013-NOVEMBER 2015
Sales Canvasser • Renewal by Anderson
Provided excellent customer service to ensure satisfaction with each purchase made from door to door sales visits.
Created detailed reports outlining daily sales activities, including key metrics such as leads generated and
conversions achieved.
Provided accurate information about products and services in response to customer inquiries.
Analyzed customer feedback to develop innovative approaches for improving sales process.
SKILLS
Small Business Operations
Project Management
Budget Planning
Communication
Problem-solving
Adaptability
Customer Relations
Team Oversight
Negotiation
Contact this candidate