Branch Manager Dog Boarding

Debra A. McGrath

*** ******* **** *********, ** *9670

Phone: 864-***-****

Email: ******.********@*****.***

Professional Experience

Owner / Dog Boarding Specialist

Deb's Doggie Vacations – Pendleton, SC

March 2016 – Present

• Manage day-to-day operations of a successful dog boarding business, providing a safe, caring, and stress-free environment for dogs while their owners are away.

• Oversee customer relations, marketing, scheduling, and staffing for a growing client base.

• Ensure excellent service quality by creating customized care plans for each dog based on specific needs, preferences, and behaviors.

• Handle financial management, including budgeting, invoicing, and record-keeping. Farm Manager & Resort Host

Horseshoe Farm – Hendersonville, NC

June 2012 – March 2016

• Managed daily operations of a 100-acre farm and resort, including supervising staff, overseeing property maintenance, and managing guest services.

• Hosted guests and coordinated events, ensuring a memorable and seamless experience for visitors.

• Managed farm animals, gardens, and grounds, maintaining a clean, organized, and welcoming environment.

• Developed and implemented marketing strategies to promote the resort and attract new clientele.

Branch Manager / Director of Marketing

Employee Leasing Solutions – Hendersonville, NC

August 2000 – July 2012

• Directed branch operations, managing a team of employees, and ensuring the highest standards of service and client satisfaction.

• Oversaw marketing and business development efforts to increase the company’s client base, including digital marketing campaigns, client outreach, and event promotions.

• Managed client relationships, providing tailored employee leasing and staffing solutions to businesses across various industries.

• Developed and implemented new processes and systems to streamline operations and improve efficiency.

Marketing Manager

Staff Leasing – Bradenton, FL

April 1992 – July 2000

• Led marketing initiatives for a staffing agency, including creating and executing promotional campaigns to build brand awareness and generate new business.

• Managed client relationships and served as the primary contact for marketing- related inquiries.

• Coordinated with sales and operations teams to create marketing materials, advertisements, and strategies for client acquisition. District Branch Manager / Branch Manager / Priority Banker / Kwik-line Manager Goldome Savings Bank – St. Petersburg, FL

1985 – 1992

• Managed multiple bank branches, ensuring adherence to company policies and operational standards.

• Supervised branch staff, developed training programs, and monitored performance to achieve sales and service goals.

• Provided priority banking services to high-net-worth clients, offering tailored financial advice and banking solutions.

• Coordinated Kwik-line banking services, improving customer access and operational efficiency.

Server

Pete Reynard's Restaurant – Anna Maria, FL

• Delivered excellent customer service in a high-volume restaurant setting.

• Took orders, served food, and ensured a pleasant dining experience for guests. Server

Kissin’ Cuzzins Restaurant – Bradenton, FL

• Provided attentive service in a fast-paced environment, taking orders, delivering food, and ensuring customer satisfaction.

Teller / Savings Counselor

Palmetto Federal S&L – Bradenton, FL

• Handled customer transactions, including deposits, withdrawals, and account inquiries.

• Advised customers on savings options and account management. Teller / Head Teller / Accounting

First City Federal – Bradenton, FL

• Managed daily cash operations, balancing the vault, and overseeing teller transactions.

• Supervised a team of tellers and handled accounting duties for the branch. Skills & Competencies

• Customer Service Excellence: Proven ability to manage client relationships, ensuring satisfaction and repeat business.

• Leadership & Staff Management: Strong experience in managing teams, training, and improving staff performance.

• Marketing & Business Development: Skilled in developing marketing strategies to attract and retain clients.

• Financial Management: Knowledgeable in budgeting, invoicing, and financial reporting.

• Operations Management: Experienced in overseeing day-to-day business operations, optimizing efficiency, and ensuring high-quality standards.

• Animal Care & Boarding Services: Expertise in managing pet care facilities and providing personalized care for animals.

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