Customer Service Vice President

TROY D. MARSDEN

214-***-**** Richardson, TX ***** ***********@*********.***

FINANCIAL & INVESTMENT ADVISOR

A results-focused investment advisor offers award-winning success in directing brokerage, insurance, institutional, and discretionary money management. Excels in winning and cultivating client trust, ensuring high retention levels and referral business. Works effectively in collaborative and individual contributor roles, providing excellent customer service, proactive communications, quick problem resolution, and customized investment strategies. Core Strengths

Customer Service – Relationship Building – Asset Management – Strategic Planning – Risk Management Financial Analysis & Planning – Investment Strategies – Short/Long-Term Planning – Regulatory Compliance Trust Management – Problem Solving – Tax Support – Sales – Customer Retention – Communications Select Career Highlights

At Bessemer Trust, reviews deeds, wills, and trusts and establishes automated reminders/remittances; coordinates client requests for funds, including regulator remittances and disbursements.

Coordinates annual unitrust payments and private foundation grant payments with tax department; works with tax department on reporting gifts to and use of GST exemption of gift tax returns for irremovable trusts.

At Fidelity Investments, achieved Performer’s Club seven times for top 10% results nationwide while working with more than 450 clients, representing $300M in assets under management.

As a Retirement & Investment Services Consultant at Fidelity Investments, competed in a nationwide stack rank and consistently ranked in the top 15% for asset retention. Professional Overview

TEXAS BANK AND TRUST 2015-2016

Vice President, Financial Advisor

Grows the Dallas market by building relationships with bank officers, community organizations, business owners, individual bank customers, and personal network. Facilitates custody of assets to secure loans for lending officers and alternative strategies to provide liquidity for bank clients. Maintains client relationships thru servicing accounts and personal meetings.

Design strategies to help clients manage wealth through investment simulation models.

Oversees asset allocation management of stocks, bonds, mutual funds, annuities, and life insurance.

Educate coworkers and clients about economic and market trends.

Collaborated with accountants and attorneys to build comprehensive wealth plans. BESSEMER TRUST 2014-2015

Vice President, Client Advisor

Develops and maintains client relationships through proactive communication and coordinated delivery of services to individuals, families, trusts, and foundations. Acts as a liaison between Senior Client Advisors and all other service areas of the organization, including Client Tax and Financial Planning Department, Investments, Legacy Planning and Trust Administration, Alternative Asset Management Group, Philanthropic Advisory Services, Property and Casualty Advisory Services, Equity Risk Management, and Custody.

TROY D. MARSDEN 214-***-**** ***********@*********.*** Page 2

Provides regular client communication, promptly responding to client and advisor inquiries, and attends client meetings to document/discuss issues and coordinate follow up utilizing CRM system.

Supervises development of client meeting presentation books and creates custom reports.

Oversees account opening and closing procedures and reviews related documents prepared by account team.

Coordinates with Bessemer fiduciary counsel to ensure administration complies with governing documents.

Assists and supports the Senior Client Advisor in investment management activities, including implementing investment objectives, rebalancing accounts, executing trades, monitoring asset allocation and investment performance, and overseeing investment transition.

Prepares asset allocation simulation modeling for clients, initial and annual trust reviews, and client requests to the committee for all discretionary distributions from trusts and special investments.

Processes gifts to charity and prepares/sends Crummey letters as appropriate.

Prepares annual relationship reviews and ensures compliance with all regulatory requirements. FIDELITY INVESTMENTS 2001-2014

Account Executive (2005-2014)

Developed strong relationships with prospects and clients while growing an existing book of business by providing personal needs-based financial solutions, wealth management, retirement planning, and income strategies.

Cultivated strong relationships with 450 clients, representing $300M in assets under management.

Provided market and economic education to clients through quarterly briefings along with comprehensive annual reviews of their financial situation/status.

Collaborated with clients, attorneys, and accountants to help ensure due diligence for comprehensive plans in the context of current needs as well as long term financial planning.

Supported client transition into retirement by providing astute analysis of cash flow from various sources and its relation to lifetime fixed costs compared to client discretionary spending goals.

Leveraged consultative selling to promote products and services that would meet additional client needs. Retirement & Investment Services Consultant (2003-2005) Advised current and future 401k clients on investment opportunities and aligned products and services to investor requirements through needs analysis, understanding of market trends, and strategic planning.

Provided investment guidance for plan participants and linked business partners based on client need.

Maximized asset retention opportunities for the firm and generated leads for the retail sales organization.

Maintained consistent operational efficiency while working with high volume of clients. Full Brokerage Trader (2001-2003)

Worked with clients to resolve service/maintenance requests and process equity, option, and fixed income trades.

Traded equities, options, precious metals, fixed income, and mutual funds error free for nearly three years.

Expanded business with existing customers and successfully acquired new assets, ranking in the top 20% nationally in net assets, averaging $26M per year.

Selected for the 2002 Presidents Circle Award, awarded to 260 out of 13,500 traders nationwide. NORTHWESTERN MUTUAL FINANCIAL NETWORK 2000-2001

Agent

Prospected potential clients, set appointments, and presented the value of company products and services.

Gathered financial information, prepared cases and solutions, and managed accounts. Education & Credentials

MBA – TEXAS CHRISTIAN UNIVERSITY BBA – BAYLOR UNIVERSITY FINRA Series 7 and 66 Texas Department of Insurance Life, Accident, Health and HMO

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