Customer Service Palm Springs

Charlene Sparks

Bartender with great personality!

Palm Desert, CA

Supervisor/Trainer/Bartender/Server

Great Customer service is what I deliver. I am a people person and I know how to interact with guests. I am dependable and punctual. I can be your best team player or I can handle a busy shift by myself without stressing out or complaining

Authorized to work in the US for any employer

Work Experience

Bartender/Supervisor

Palm Springs Airport-Palm Springs, CA

October 2015 to May 2023

• Prioritizing responsibilities

• Treating Guests-As I like to be treated

• Implemented time management skills (very important when you are serving travelers)

• Trained on policy and cleaning protocols

• Follow all AIrport security laws and protocols.Report suspicious activity to authorities

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment.

• Efficiently handled cash transactions and accurately processed payments using POS system

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system Bartender

Spherion Staffing-Palm Desert, CA

June 2012 to January 2020

• Worked many large events and also did private events.

• Some of the locations:

PALM SPRINGS CONVENTION CENTER,

WESTIN MISSION HILLS, RITZ CARLTON, THE HIDEWAY,

EMPIRE POLO FIELD, AND MANY

PRIVATE ESTATES

Bartender or Supervisor at the following events (2012-2020)

• VIP Tent -PGA golf tournament

• BNP'S Tennis Tournament

• Coachella Fest

• Stagecoach

• Gay Pride/Palm Springs

• Fashion Week on El Paseo

Education

2 Year college in Business Law

Golden West College - Huntington Beach, CA

Skills

• General Ledger Accounting

• 10 Key Data Entry

• Accounts Payable

• Order Entry

• Banquet Experience

• Bartending

Certifications and Licenses

Bartender License

Need to renew

Food Handler Certification

Need to renew

Secruity clearance

• I have attended many Hospitality Seminars

• Food and Beverage Tastings

CLASSES/TRAINING

• Alcohol and Serving Protocols

• Drug Awareness classes

• CA Employment Laws

• OSHA Training

• Compliant with The CA Health Dept Regulations

Additional Information

I am all about customer service.I can work alone or be your best team player. I have excellent interpersonal skills. I am a productive, dependable employee, who enjoys the service industry. I Can quickly resolve conflict and admit when I am wrong. I take responsibility for my actions. Always trying to make my job more efficient

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