Salesforce Developer

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M SHAHZAD

SALESFORCE DEVELOPER

Phone: +1-323-***-**** Long Beach, CA 90740 *******.*********@*****.*** Experienced Salesforce Developer and Administrator with 10 years of expertise in customizing, implementing, and managing Salesforce solutions since January 2013. Skilled in leveraging Salesforce tools and best practices to optimize workflows, enhance CRM functionality, and drive user adoption across organizations. Salesforce Development: Apex Programming, Visualforce, Lightning Component Framework, Salesforce Integration (REST/SOAP APIs), Data Migration and Management Technical: IT Administration, Network Configuration, Cloud Computing (AWS, Azure), Database Management (SQL, MySQL), JavaScript, HTML, CSS Soft Skills: Problem-Solving, Project Management, Team Collaboration, Communication, Analytical Thinking.

Reduced user onboarding time by 15% through customized Lightning Components Enhanced Salesforce Service Cloud operations, leading to increase in efficiency Successfully managed Salesforce application deployments, ensuring seamless transitions and minimal disruption.

Senior Salesforce Developer / Administrator

Fairfax Financial

Dec 2021 - Present

Responsibilities:

● Designed and prototyped CRM application components based on detailed business requirements, resulting in an increased user adoption rate.

● Configured Sales Stages and customized Salesforce features, leading to improvement in sales pipeline visibility and management efficiency.

● Leveraged ServiceMax AppExchange to develop and customize service cloud applications, enhancing service delivery and customer satisfaction.

● Configured the ServiceMax dispatch console for field engineers, optimizing dispatch operations and improving field response times.

● Developed and customized ServiceMax applications, including SFM transactions, Wizards, and service team configurations.

● Created and maintained Visualforce pages and components to enhance user experience.

● Developed Apex programming solutions for advanced Salesforce customizations and integrations.

● Managed data uploads and migrations using Data Loader, ensuring data integrity and accuracy.

● Conducted unit testing and ensured high code coverage for custom functionality in ServiceMax.

● Implemented security controls and access permissions for various user roles within Salesforce.

● Developed and optimized custom Apex triggers and classes to automate complex business logic, ensuring data consistency and efficient handling of DML operations across multiple OBJECTIVE

SKILLS

ACHIEVEMENTS

EXPERIENCE

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objects.

● Designed and implemented Lightning Web Components (LWC) to enhance the user interface, creating reusable, modular, and efficient components for improved performance and maintainability.

● Configured and managed Salesforce integrations with external APIs using REST and SOAP callouts, ensuring secure and seamless data transfer for critical business operations.

● Built and customized Visualforce pages for specific business requirements, leveraging JavaScript and Apex controllers to deliver interactive and dynamic user experiences.

● Developed and managed SOQL and SOSL queries for data retrieval, optimizing query performance and minimizing governor limit issues in high-volume data environments.

● Automated approval processes and complex workflows using Process Builder and Flow, streamlining task assignments and reducing manual intervention for routine operations.

● Customized and embedded Einstein Analytics dashboards within Salesforce, providing actionable insights and predictive metrics to support data-driven decision-making.

● Implemented Salesforce Community Cloud solutions to enable customer and partner portals, integrating data and configuring access settings to enhance collaboration and user engagement.

● Created scalable Apex batch jobs to handle data processing for large datasets, ensuring efficient resource usage and adherence to platform performance best practices.

● Utilized Platform Events for real-time communication between Salesforce and external systems, improving event-driven workflows and system responsiveness.

● Designed and maintained data model enhancements using custom objects, relationships, and field-level security to align with business processes and ensure data integrity.

● Developed custom Apex RESTful services for inbound integrations, enabling external systems to interact with Salesforce securely and efficiently.

● Managed Salesforce deployments using Salesforce DX and version control systems, streamlining the release process and ensuring consistent development practices across teams.

● Configured custom sharing rules and Apex managed sharing to meet specific data security and access control requirements for different user roles and profiles.

● Implemented Salesforce Flow to automate lead assignment and follow-up notifications, reducing the time to respond and improving lead conversion rates through automated processes.

Environments: Salesforce Lightning, Apex Programming, Visualforce, Salesforce Integration

(REST/SOAP APIs), Salesforce AppExchange, Custom Objects and Fields, Data Migration and Management, Salesforce1 Platform, Lightning Component Framework, SFDC Sandbox, Visual Studio Code, Postman API tool.

Salesforce Developer

NerdWallet

Jan 2017 – Dec 2021

Responsibilities:

● Designed and implemented Salesforce Service Cloud solutions, including managed package integrations.

● Developed and refined complex data models and automated business processes using Salesforce.

● Created Lightning Components and applied CSS and design parameters to enhance UI.

● Integrated external APIs with Salesforce using Apex controllers, facilitating data retrieval 3

and display.

● Developed REST web services for accessing CRM data and integrating with external applications.

● Enabled Salesforce1 mobile app functionality by incorporating Lightning Components.

● Managed data manipulation using SOQL and SOSL for application needs.

● Resolved deployment issues and code coverage problems, writing test classes to ensure functionality.

● Created and customized Lightning Page Layouts, custom objects, and fields for various applications.

● Coordinated CASE management activities with cross-functional teams, supporting UAT and production releases.

● Developed custom Apex controllers and extensions for Visualforce pages to handle complex data interactions and deliver tailored solutions for client-specific requirements.

● Integrated Salesforce with third-party ERP systems using REST API, automating the bidirectional flow of inventory and order information to improve data synchronization and operational efficiency.

● Configured Salesforce Process Builder to automate multi-step approval workflows, dynamically updating related records and notifying users of status changes without manual intervention.

● Created Lightning Components using Aura Framework to enhance UI performance and provide dynamic, interactive elements that improved user engagement and productivity.

● Utilized SOQL for optimized data retrieval from complex object relationships, implementing best practices to handle large data volumes while staying within governor limits.

● Designed and implemented custom reports and dashboards in Salesforce Classic and Lightning Experience, enabling sales and support teams to track KPIs and gain actionable insights into performance.

● Built advanced data validation rules and formula fields to enforce data integrity and automate calculations, reducing the risk of errors and manual data corrections.

● Implemented Salesforce Community Cloud solutions to facilitate partner collaboration, customizing the community portal with secure data access and role-based permissions for external users.

● Developed and deployed Apex batch classes and schedulers for automated data processing tasks, such as daily updates and large-scale data imports, optimizing system performance.

● Leveraged Flow Builder to automate complex record updates, such as cascading changes across related objects, reducing administrative overhead and streamlining key business processes.

Environments: Salesforce OOTB, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), ServiceMax App Exchange, Dataloader, Workbench, Workflow Rule, Process Builder, REST API, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, JavaScript, SFDC Sandbox, Eclipse IDE Plug-in, Windows 10.

Salesforce Platform Developer / Administrator

Ascension Providence

June 2015 – Jan 2017

Responsibilities:

● Coordinate CASE Management activities with cross-functional teams including UAT, 4

production support after Go-live, and application release notes prioritization of future upgrades.

● Engaged in various stages of SDLC including analysis, development, and testing of Salesforce solutions.

● Designed and implemented Salesforce Service Cloud solutions, including managed packages and data models.

● Developed Visualforce pages and Apex triggers to extend Salesforce functionality and automate processes.

● Created and customized Lightning Components, using Apex controllers for API integration.

● Developed REST web services for CRM data access and integration with external applications.

● Built mobile applications on the Salesforce1 Platform, enabling Lightning Components for mobile use.

● Utilized SOQL and SOSL for data manipulation and optimized application performance.

● Managed and maintained user roles, profiles, and permission sets to ensure secure access control and compliance with organizational data security policies.

● Automated repetitive business processes using Workflow Rules and Process Builder, simplifying task assignments and notifications for sales and support teams.

● Configured data validation rules to enforce data quality standards across the platform, ensuring accurate and consistent information entry across all business units.

● Customized page layouts and record types to cater to the needs of different departments, streamlining data entry and improving user experience.

● Performed regular data audits and mass updates using the Data Loader, ensuring data integrity and addressing inconsistencies across multiple objects.

● Created and maintained email templates and auto-response rules to enhance communication efficiency and provide timely responses to customer inquiries.

● Integrated Salesforce with Outlook and Gmail to synchronize emails, calendar events, and tasks, boosting productivity and user adoption.

● Optimized reports and dashboards to deliver actionable insights for sales performance, lead conversion rates, and case management efficiency, helping managers make data- driven decisions.

● Monitored and resolved system performance issues by adjusting field-level security, optimizing sharing rules, and managing data visibility settings.

● Trained and supported end-users on Salesforce best practices and new features, reducing downtime and increasing overall platform utilization.

● Conducted testing and troubleshooting of applications, ensuring successful deployment from Sandbox to Production.

● Customized Omni-Channel widget and managed CASE activities, including UAT and post- Go-live support.

● Created custom objects, tabs, settings, and labels to meet business needs and improve user experience.

● Developed Lightning Process Builder flows, Quick Actions, and integrated Connect API.

● Create Custom Tabs, Custom Settings, and Custom labels for various applications used in the business, Work on Lightning Process builder flows, Connect API, Chatter, and Quick Action.

● Create Lightning Page Layouts, and Search Layouts to organize fields, custom links, and other components on Record Detail and Edit pages.

● Work with Salesforce.com premier support to resolve technical issues and enhancements through their accelerators.

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Environments: Salesforce.com, Force.com platform, Data Loader, Workbench, Change Sets, Visual Studio Code, Agile Accelerator, Eclipse IDE, Postman API tool. IT Analyst / Administrator

White Cap

Jan 2013 – June 2015

Responsibilities:

● Documented as-built designs, including DFDs and use case diagrams, for system implementation.

● Created system documentation to support new implementations and deployment of enhancements.

● Troubleshoot and resolve issues in Siebel CRM, including severity 2/3 issues and root cause analysis.

● Managed day-to-day operational support in Siebel CRM, including client/server and application administration.

● Configured and managed Salesforce user permissions and profile settings, ensuring appropriate access levels for various teams while maintaining data security and compliance.

● Integrated Salesforce with third-party tools using custom-built solutions, facilitating the seamless transfer of data between systems and enhancing overall workflow efficiency.

● Created and optimized Visualforce pages to provide a more intuitive user experience for internal teams, ensuring pages were customized for specific business needs.

● Monitored and maintained data integrity by implementing validation rules and regularly conducting data audits, minimizing discrepancies and improving reporting accuracy.

● Automated key business processes with Workflow Rules, setting up automatic task assignments, email alerts, and record updates to streamline operations.

● Utilized SOQL and SOSL for efficient data queries, ensuring that data retrieval was optimized for performance and minimizing the risk of hitting governor limits in custom reports.

● Customized and maintained Salesforce Reports and Dashboards to deliver insights to management, improving visibility into sales, service metrics, and key performance indicators.

● Supported the deployment of Salesforce solutions by coordinating with development teams, conducting system testing, and providing training sessions for end-users to ensure smooth adoption.

● Ensured effective use of CRM functionalities and modules for real-time information gathering and management.

Environment: Siebel CRM 8.0 & 8.1, Siebel Enterprise on AIX and Windows platforms, Confidential Serve (Inventory management tool), My SQL, MS-Access, BMC Remedy. CERTIFICATIONS Certified Platform Developer (CPD)

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