Call Center Sales Rep

MARKELLA RAINE

**** ******* ***., **********, ** 95608

EXPERIENCE

CALL CENTER MANAGER – AIRTECH – FEB 2020 TO MAR 2021

Interfaced with other department heads to manage expectations and protocol of daily operations.

Accomplished call center resource objectives by recruiting new employees.

Set and managed performance benchmarks for call center employees

Used automated call center customer survey and tracking system to gain valuable feedback from new and prospective customers.

ONSITE PROPERTY MGR – CHESTERFIELD GRP – MAR 2020 TO OCT 2020

Met with prospective tenants to show all three properties to ultimately sign lease. Conducted meetings with on-line service providers to support tenant needs and requests.

Responded to all tenant complaints, billing disputes and all other issues.

INSIDE SALES REP – INDURA SYSTEMS – OCT 2014 TO OCT 2019

Reported sales metrics to senior management and suggested improvements in order to obtain future accounts, and which areas to concentrate on.

Increased profit margins by effectively managing sales representatives expenses, i.e., cold calling in areas which would not result in a future account.

Resolved customer complaints in sales and service areas.

Cultivated and strengthened customer relationships.

Contacted new and existing customers to discuss products and services via demo of health care program.

DISTRICT SALES MGR – FIDELIS DIAGNOSTICS – AUG 2011 TO SEPT 2014

Provided assessment of sale opportunities within assigned areas.

Provided feedback to President regarding services, customer concerns and needs which

resulted in scheduled visits to each account with senior management.

Worked closely with RSS representatives to provide solutions for scheduling issues.

Generated leads through in-house lists and cold-calling.

DISTRICT COORDINATOR – SONONET INC., MAY 2009 TO APRIL 2011

Recommended solutions related to staffing issues and proposed solutions after evaluating medical practice and personnel.

Educated medical staff in cardiovascular disease, scheduling procedures to various medical practices with the ability to articulate complex billing procedures.

Coordinated in-service training of scheduled ancillary testing to assigned medical offices.

Set-up medical offices with full service ultrasound cardiovascular imaging and professional interpretation to follow.

SALES REP - WEST COAST PATHOLOGY LABS – NOV 1999 TO MAY 2009

Outside sales, prospecting, appointment setting and maintenance of current accounts.

Lab services to top decision makers, cold calling and networking.

Extensive knowledge of womens’ health products, testing processes to include GI, Derm,

Urology, Oral ENT and Podiatry.

Continuously exceeded sales quotas and objectives.

Attended and set up trade shows throughout the United States.

OPERATIONS MANAGER – MERRILL LYNCH – MAY 1987 TO SEPT 1999

Assisted institutional clients with daily trades, account reconciliations and settlement of all accounts.

Customized access database for tracking commissions, security expirations and call dates.

Prepared productivity reports, researched accounting errors, disputed erroneous charges with

affiliated banks and operational departments within Merrill Lynch.

Acted as backup for all sales assistants in all departments.

Responsible for preparing correspondence and material for training seminars for all units.

SKILLS: Series 7

Series 63

Heald College Graduate

Bookkeeping

Shorthand

Typing Speed 90w.p.m.

Microsoft, Excel, Internet

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Interfaced with other department heads to manage expectations and protocol of daily operations.

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