Customer Service Representative
Resume:
Shavonda Curtis
Dallas, TX *****
*********.******@*****.***
Customer Service Representative with eight years of experience. Thoughtful and organized multi-tasker with eight years of Cashier experience. Able to self - motivate, prioritize and effectively work to complete many tasks calmly under pressure, also an expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player. Work Experience
Sales Associate/Cashier/Customer Service/Stock
Walmart-Dallas, TX
June 2021 to January 2023
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained accurate inventory records by regularly conducting stock counts and reconciling discrepancies
• Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
• Ensured shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance
• Performed regular quality checks on merchandise for damage or defects, promptly removing any unsellable items from the sales floor
Call Center Agent
Telvista-Dallas, TX
February 2020 to November 2020
• Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
• Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
• Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
• Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions
• Collaborated with other departments such as billing or technical support teams to resolve complex customer issues
Crew Member
Burger King-Dallas, TX
August 2019 to January 2020
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
Warehouse Associate
Marr Bros., Inc-Dallas, TX
March 2019 to October 2019
• Received, inspected, and documented incoming shipments of products
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Performed regular quality checks on products to ensure they met specifications
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
• Collaborated with cross-functional teams to resolve customer inquiries or complaints regarding product availability or delivery status
Server/Cashier
Waffle House-Dallas, TX
February 2018 to April 2019
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
Line Server/Cashier/Cook
The Halal Guys-Dallas, TX
May 2018 to December 2018
• Managed multiple tasks simultaneously during peak hours while maintaining attention to detail
• Adhered to proper food handling procedures to maintain quality standards and prevent cross- contamination
• Operated cash register accurately for transactions and handled cash responsibly throughout the shift
• Provided support during special events/functions by setting up/breaking down serving stations as needed
• Followed proper procedures for handling cash transactions including accurate counting and providing change
• Maintained accurate records/logs related to temperature monitoring/cleaning schedules/food waste management
Education
High school diploma
Dallas Can Academy Charter
August 2017 to May 2018
Skills
• Customer service (8 years)
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Call center (2 years)
• Cash handling
• Technical support
• Computer skills
Assessments
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse safety — Proficient
May 2023
Using safe practices in a warehouse setting
Full results: Proficient
Security guard skills — Proficient
July 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Cooking skills: Basic food preparation — Proficient August 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
August 2024
Identifying and resolving common customer issues
Full results: Proficient
Home health aide skills — Proficient
July 2021
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
August 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Building relationships for childcare providers — Proficient June 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Food service: Customer situations — Proficient
August 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Food safety — Proficient
August 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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