Customer Service Data Entry
Resume:
Dymond Cunningham ********************@*****.*** • 832-***-**** •
Spring, Tx
Dynamic professional with over a decade of versatile experience in customer service and data entry, excel in creating efficient, client-centric environments; capable of ensuring product quality and maximizingsales. Demonstrated strong leadership by implementing system enhancements, significantly increasing operational efficiency and client satisfaction. Possess a unique talent for fostering a hospitable atmosphere, seamlessly connecting with clients of all ages, and diffusing complex situations with Southern charm and resourcefulness. Excel at training and guiding teams towards excellence, ensuring a harmonious blend of top-tier customer service and meticulous operational management.
Areas of Expertise
Administrative Assistance
Compliance and Confidentiality
Team Leadership and Training
Customer Service/Customer
Experience
Project Management
Cashiering
Greeting Customers
Product Knowledge
Inventory Management
Problem Solving
Knowledge Retention
Active Listening
Client Relationship Management
Document Management and Organization
Attention to Detail
Proficient in Microsoft Office Suite
Manage a multi-faceted customer orien role as File Manager while simultaneously executing Receptionist and Administrative Assistantresponsibilities, demonstrating exceptional multitasking abilities in a fast-paced tax service environment. Streamlinedocument handling processes by implementing an effective filing system, enhancing document retrieval efficiency andoffice productivity. Exhibit expertise in Microsoft Office Suite to prepare reports, manage documentation, and facilitateclear communication with clients and colleagues. Maintain meticulous oversight of all folders and documents, upholdingorganizational standards and operational fluency. Receptionist 2019-2021
2017 – Present
• Bolstered day-to-day operations and contributed to the company's overall success by reducing administrative errors, improving response times to client inquiries, and heightening overall client satisfaction.
• Provided comprehensive training and onboarding for new hires and internal promotions, ensuring a seamless integration of team members and continuity in office functions. Advanced from Administrative Assistant to Receptionist, seamlessly managing reception duties including call handling, email correspondence, and appointment scheduling, while continuing administrative responsibilities. Greeted visitors warmly and ensured a positive experience throughout their visit. Maintained accurate records of calls, messages, and visitor logs. Utilized Microsoft Office Suite to create professional documents for internal and external purposes. integration.
• Efficiently fielded high calls on a multi-line phone system while maintaining professionalism and responsiveness.
• Secured management approval and spearheaded the implementation, overseeing staff training and system Data Entry
Career Experience
CJ Tax Services
File Manager 2021- current
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• Delivered exceptional customer service by promptly addressing client inquiries, requests, and concerns, ensuring satisfactory resolutions.
• Governed client document collection, copying, and organization for tax preparers during tax season, ensuring efficient processing.
• Proactively assisted all clients with document transfers via email, addressing technological needs with care and consideration.
• Elevated the office atmosphere and fostered positive client relationships by engaging children with entertainment, contributing to a welcoming experience for clients and families. Administrative Assistant/Data Entry Clerk 2017-2018 Executed data entry tasks with meticulous attention to detail. Maintained optimal levels of office and faculty supplies to support operational needs. Organized filing systems with precision, ensuring efficient document retrieval and storage. Showcased strict confidentiality in handling sensitive client information, complying with privacy regulations to uphold trust and integrity. Collaborated closely with team members to streamline workflow and enhance client satisfaction. Facilitated seamless access to client folders for tax preparers by coordinating with the receptionist upon client arrival. Torchy’s Tacos
Shift Lead 2019-2020
As a dedicated Shift Lead at Torchy's Tacos, I oversaw all facets of restaurant operations, ensuring seamless service and exemplary customer experiences.
2016 – 2020
• Provided comprehensive administrative support to colleagues by promptly and efficiently addressing needs, including scheduling appointments, organizing documents, and coordinating tasks.
• Approached each responsibility with dedication and professionalism, contributing effectively to the smooth functioning of the office and adapting adeptly to new tasks.
• Directed and motivated a diverse team across various roles, including bartending, cashiering, expo, runner, taco build station, cook, and prep station.
• Championed a culture of exceptional customer service, personally ensuring that each guest felt genuinely cared for and at home. Employed personalized service techniques to enhance satisfaction and loyalty.
• Offered personalized assistance by explaining menu options and providing knowledgeable recommendations and persuasive communication to successfully upsell menu items, contributing to increased revenue and guest satisfaction.
• Collaborated with team members to prioritize customer satisfaction and maintain operational efficiency during busy periods.
• Demonstrated professionalism and courtesy in all interactions, creating a welcoming and inviting atmosphere for patrons.
• Provided ongoing guidance and support to team members, fostering skill development and promoting a positive work environment. Supervised staff performance, addressing any issues promptly and constructively.
• Conducted comprehensive training sessions for new hires, acquainting them with Torchy's standards and
• Assisted in inventory control by overseeing freezer organization, monitoring stock levels, and ensuring efficient rotation of prepped food items to minimize waste and maintain freshness.
• Received, stocked, and organized food products and tools from incoming shipments, ensuring all items were properly stored and inventory levels were maintained.
• Exhibited strong problem-solving abilities, swiftly addressing challenges to uphold operational efficiency and guest satisfaction. Proactively resolved customer concerns and conflicts to preserve Torchy's reputation for excellence.
• Promoted additional menu items to customers to enhance sales and overall guest experience.
• Offered personalized assistance by explaining menu options and providing knowledgeable recommendations.
• Collaborated with team members to prioritize customer satisfaction and maintain operational efficiency during busy periods.
• Demonstrated professionalism and courtesy in all interactions, creating a welcoming and inviting atmosphere for customers.
procedures. Encouraged continuous learning and skill enhancement among team members. Welcomed guests warmly upon arrival, answered phone inquiries, and assisted in placing orders to ensure exceptional customer service. Managed cashier duties, accurately processing payments and handling cash transactions with precision. Responded promptly to customer concerns or complaints, escalating issues when necessary for resolution. Cashier 2016-2019
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Server 2016-2016
Partnered closely with kitchen staff to coordinate timely and accurate order preparation and delivery. Performed regular check-ins with guests to confirm satisfaction with meals. 2017 – 2019
Klein High School Klein, TX Jun 2017
Associate in Science- Nursing Lonestar College, Tomball Campus Apr 2021, In Progress DataSmart
Dispatcher
Education
• Assisted with expediting duties to verify order accuracy before serving.
• Delivered food orders promptly and accurately to patrons' tables, demonstrating exceptional customer service.
• Enhanced the dining experience by courteously engaging with customers and fulfilling additional needs or requests.
• Coordinated scheduling and dispatching of home wiring technicians to customer sites, ensuring timely and efficient service delivery.
• Utilized scheduling software and CRM systems to manage service requests, allocate resources, and prioritize tasks based on urgency and customer needs.
• Liaised between customers and technicians to provide updates on service appointments, resolve scheduling conflicts, and maintain high levels of customer satisfaction.
• Monitored job progress and technician locations using GPS and communication tools to ensure adherence to service timelines.
• Collaborated with sales and customer service teams to address customer inquiries, provide technical support, and optimize scheduling efficiency.
• Implemented process improvements that enhanced operational efficiency and reduced turnaround times for service installations.
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