Information Technology Operations Manager
Resume:
SHANTICE CHEATHAM
Covington, GA *****
************@*****.***
Recent Masters In Business graduate with hands-on experience in project development through internships, work experience and coursework. Eager to apply problem-solving abilities and information technology support to your company. Proficient in various testing frameworks and version control systems as well as operations management.
Willing to relocate: Anywhere
Work Experience
Information Technology Specialist
Apple-Atlanta, GA
January 2023 to May 2024
Responsible for overseeing the technology-related operational activities of the organization. Managed IT systems and infrastructure to ensure that all IT projects are completed on time and within budget. Worked closely with senior management and various departments within an organization to ensure that technology is leveraged to meet business goals. Utilized multi screens and applications to assist customers with technical support solutions. Analyzed data to report metrics. Operations Manager
Royal Investments-Atlanta, GA
January 2020 to February 2022
Provided resources and systems to align equipment, products, processes, materials, systems, and procedures to achieve business objectives. Applied the Royal Investment brand policies & empowerment to resolve the customer service requests raised, creating & agreeing action plans to lead to resolution. Maintained high standards of customer service and ensuring the needs and expectations of guests are met Managed budgets and financial plans, as well as controlled expenditure. Recruited trained, and supervised staff.
Education
Federal Certification License in Cyber Security, Management The Paul Hall Center for Maritime Training and Education - Piney Point, MD November 2022 to December 2022
Master's Degree in Business Administration
Colorado Technical University-Colorado Springs - Colorado Springs, CO January 2022 to December 2022
Bachelor's Degree in Communications
Troy University - Troy, AL
January 2016 to November 2020
Skills
• Operations Management
• Troubleshooting
• Computer Networking
• LAN
• IT Support
• Technical Support
• Active Directory
• Help Desk
• Network Administration
• Strategic Planning
• Software Troubleshooting
• Project Management
• Disaster Recovery
• VoIP
• Microsoft Exchange
• SQL
• Cloud Computing
• Military Experience
• System Administration
• Linux
• Desktop Support
• Cybersecurity
• VPN
• Operating Systems
• WAN
• SCCM
• Microsoft Windows
• VMWare
• Network Support
• Information Security
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