Customer Service Agent

FATIMA GLENN

**** **** ****** **. ***.**** · 945-***-****

*************@*****.***

Experienced customer service personnel capable of taking calls and in person services to help resolve customer’s needs.

EXPERIENCE

03/2024 – PRESENT

PASSENGER CUSTOMER SERVICE AGENT, WORLD WIDE FLIGHT SERVICE I assist customers with getting their bags checked, rebooking flights, canceled and delayed flights, I verify documents they need to fly international, I give them information to get the correct documents. I gave meal vouchers when needed. 11/2022 – 02/24

CARRIER/ CLERK, UNITED STATES POSTAL SERVICE

I assist customers with the P.O. boxes, found packages, called for customers to reclaim items, I delivered the mail and help customers solve their problems EDUCATION

05 2014

DIPLOMA, WEST MEMPHIS SENIOR HIGH SCHOOL

GRADUATED WITH A 3.0 GPA

SKILLS

• Very productive in high volume environment

• Strong computer skills

• Security monitoring

• Critical thinking

• Excellent excel user

• Detailed oriented

• Customer security

REFERENCE

• Brandon Fernandez supervisor 817-***-****

• Allison Neely supervisor 214-***-****

• Breannica Varra friend 318-***-****

Contact this candidate