Data Entry Specialist
Resume:
Flavie Nguetsop
Salesforce Administrator / Data Entry Specialist
******.**********@*****.***
PROFESSIONAL SUMMARY:
Results-driven professional with a diverse skill set encompassing data entry, Salesforce administration, and adaptability to various business environments. Recently graduated with an Associate Degree in Computer Science, demonstrating a strong foundation in technology and problem-solving. Proficient in accurately managing data, configuring, and customizing Salesforce to meet customer needs, and implementing automation tools and continuous integration (CI/CD) to optimize workflows. Adept at collaborating with cross-functional teams to drive efficiency and innovation. Seeking a role where I can leverage my multifaceted experience and educational background to contribute to organizational success. TECHNICAL SKILLS:
Salesforce Technologies: Salesforce, Apex, Visualforce, Lightning, LWC (Lightning Web Components), Aura, SOQL, SOSL, Triggers, Batch, API, DX (Salesforce DX), User Management, Security, Automation, DataLoader, Reports, Dashboards, Flows, Validation, Schema, Permissions, AppExchange, Communities, Einstein, Workflows, CPQ, CRM.
CI/CD and DevOps Tools: CI/CD, Git, GitHub, GitLab CI/CD, Jenkins, SonarQube, Selenium, ArgoCD, Ansible, Docker, Kubernetes, Helm, Keycloak, AWS IAM, Azure Active Directory, Vault, Velero, PagerDuty, CLI.
Monitoring and Logging Tools: Prometheus, Grafana, Azure Monitor, Splunk, AWS CloudWatch, Azure Log Analytics, AWS CloudTrail, Datadog.
Cloud Platforms: AWS, Azure, GCP, Google Cloud.
Operating Systems: Windows, Redhat, Ubuntu, CentOS.
Enterprise Tools: SAP, Jira, ServiceNow, Confluence, DocuSign, Slack, Zoominfo, HubSpot, Netsuite, Salesloft, 6Sense, Pardot, SurveyMonkey, Atlassian.
Scripting Languages & Web Technologies: Bash, Python. HTTP, REST, SOAP, JSON.
Databases: Oracle, Postgres, MySQL, Airtable.
Methodologies: Agile, Kanban, SDLC.
Programming Languages: C#, C++, Java, JavaScript, Ada, Assembly.
Data Tools: Tableau, PowerBI, Business Intelligence, BigQuery, Pentaho, Excel, QuickBooks. WORK EXPERIENCE:
EK-TECH SOFTWARE SOLUTION
Salesforce Administrator
04/2020 – Present
Managed and administered Salesforce environments, implementing best practices for configuration, customization, and security.
Created and managed user accounts, profiles, roles, and permissions to ensure proper access levels and security.
Configured Salesforce to match the organization's specific requirements by creating custom objects, fields, page layouts, and workflows.
Imported, exported, cleaned, and maintained data within Salesforce, ensuring data integrity and accuracy.
Built and customized reports and dashboards to provide insights into sales performance, customer trends, and other key metrics.
Utilized Salesforce automation tools such as Process Builder, Flow, and Workflow Rules to automate repetitive tasks and streamline business processes.
Integrated Salesforce with other systems and applications within the organization's technology stack to ensure seamless data flow and communication.
Advocated for DevOps practices and implemented version control for Salesforce metadata using Git, ensuring traceability and consistency across environments.
Integrated Salesforce deployments into CI/CD pipelines using tools like Jenkins, to automate build, test, and deployment processes.
Conducted testing and quality assurance of Salesforce configurations and customizations.
Monitored system performance, identified areas for improvement, and implemented optimizations to enhance user experience and efficiency.
Provided training and support to Salesforce users within the organization, including troubleshooting issues and answering questions.
Collaborated closely with development and operations teams to streamline processes and improve deployment efficiency.
Ensured compliance with relevant industry standards and regulations. HOTEL DJEUGA PALACE
Salesforce Administrator
12/2015 – 01/2020
Administered and maintained Salesforce platform, including user management, security settings, and data integrity.
Customized Salesforce to meet business requirements, including custom objects, fields, page layouts, and workflows.
Implemented and managed Salesforce integrations with third-party applications, such as marketing automation tools and ERP systems.
Provided user training and support to ensure effective adoption and utilization of Salesforce.
Collaborated with stakeholders to gather requirements and implement solutions to improve business processes.
Managed all aspects of Salesforce configuration and customization, including creating and maintaining custom reports and dashboards.
Implemented and maintained Salesforce security measures, including roles, profiles, and sharing settings.
Assisted in the migration of data from legacy systems to Salesforce using data loader tools.
Provided ongoing support and troubleshooting for Salesforce users, addressing technical issues and system enhancements.
Participated in Salesforce release management and conducted testing of new features and enhancements.
Worked on end-to-end Salesforce projects, ensuring user requirements were met. HOTEL DJEUGA PALACE
Data Entry Specialist
08/2011 – 10/2015
Input, verify, and maintain data integrity in company databases, ensuring accuracy and completeness of records.
Conducted data cleansing and validation procedures to identify and rectify discrepancies promptly.
Utilized advanced Microsoft Excel functions and other software tools to organize, analyze, and present data effectively.
Collaborated closely with team members to troubleshoot data issues, streamline processes, and enhance efficiency.
Maintained strict confidentiality and adhered to security protocols to safeguard sensitive information.
Actively participated in project management tasks, contributing to the development and execution of project plans.
Applied knowledge of data structures and backend operations to optimize database performance and data retrieval.
Implemented data architecture principles to organize and structure data for easy access and retrieval.
Demonstrated proficiency in utilizing Open-Source tools for data management and analysis, contributing to cost-effective solutions.
Engaged cross-functionally with departments to understand data requirements and ensure data quality standards were met.
CERTIFICATIONS:
Salesforce Administrator
Salesforce Developer
AWS Cloud Practitioner
PROFESSIONAL DEVELOPMENT:
Azure Administrator Associate
DevOps Boot Camp (04-2022 – 03-2023)
AWS Cloud Practitioner
EDUCATION:
Associate Degree in Computer Science
Master’s Degree in Strategic Management
Bachelor’s Degree in Accounting and Finance
LANGUAGES:
English (Fluent)
French (Proficient)
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