Customer Service Team Lead
Resume:
Jackie Elaine Dunn
Frontend Team Lead Supervisor
Texarkana, AR 71854
*******************@***********.***
Supervisor Front Team Lead 20years experience, excellent customer service and communication skills, organized, driven go getter mind set, hard worker, team player, unique, dependable, get the job attitude, l am in it for the long haul.
Authorized to work in the US for any employer
Work Experience
Line Operator
T-Line Transit Center-Texarkana, TX
May 2024 to Present
Provide excellent Customer service, transport passengers different locations in the city of Texarkana, assist passengers on and off transit bus, answer questions provided, assist other driver's, help management when drivers are not available to come in, anyway l can assist out l will. Front End Team Lead
Walmart-Texarkana, AR
February 2004 to Present
Duties providing excellent customer service to the customers during operations of the business, assigning work areas for 30-40 cashiers, for service desk, money center, and cart associates. Work freight, in timely manner, multi tasking daily, go above beyond customer service, accounting, cash management, zone, price changes, correct on hands, order merchandise if needed. Ulearn computer training monthly, keep skills up dated, complete tasks daily, work hard l like customer service and helping customers, and being a team player. DSD shipping and receiving merchandise, checking venders in, monitoring doors in and out, putting merchandise in bins and making labels. Apparel men, ladies, boys, girls set Modular’s to floor plan and by seasons, price changes, keep work area clean and organized, work fast pace, complete note assigned timely manner. Address concerns and issues with management when needed, get with management any concerns or issues, team player and will help get the task completed; meet the needs of customers and associates concern's and needs.
Temp Supervisor
SternoCandleLamp-Texarkana, TX
February 2001 to January 2004
Worked warehouse, Operated forklift, scissor lift, ladders, pallet jacks, filiomatic line, can press machine, assembly line, supervisor 34 temp employees, assigned work stations helped each work areas to complete our assignments quota everyday.
Education
CPR Certification in Adult/Infant/Child CPR & First Aid certification Lifeline Training Resources - Longville, MN
October 2023 to October 2025
Associate's degree in Nursing
UAHT - Texarkana, AR
August 2017 to August 2019
Phlebotomist in Nursing
South Texas Academy Of Medical Technology - Dallas, TX May 2018 to June 2018
Associate's degree in Business
Texarkana College - Texarkana, TX
August 2000 to August 2002
CNA in Nursing
Texarkana Academy of Nursing - Texarkana, AR
December 1999 to January 2000
Skills
• Freight Experience (10+ years)
• Shipping & Receiving (5 years)
• Vital Signs (5 years)
• Home Care (5 years)
• Sales (10+ years)
• Cash Handling (10+ years)
• Caregiving (3 years)
• Restaurant experience (3 years)
• Cooking (10+ years)
• Cash register (10+ years)
• Cash handling (10+ years)
• Customer service (10+ years)
• Profit & loss (8 years)
• Supervising experience (10+ years)
• Leadership (10+ years)
• Retail sales (10+ years)
• Front desk (2 years)
• Interviewing (5 years)
• Account management (10+ years)
• Vital signs (3 years)
• Human resources (2 years)
• Accounting (10+ years)
• Bookkeeping (7 years)
• Nursing (5 years)
• Typing (10+ years)
• Teaching (2 years)
• Driving (10+ years)
• Clerical experience (10+ years)
• Mentoring (3 years)
• Freight (10+ years)
• Financial services (8 years)
• Mobile devices (10+ years)
• Sales management (3 years)
• Hospitality (10+ years)
• Communication skills (10+ years)
• Restaurant management (2 years)
• Food safety (2 years)
• Organizational skills (10+ years)
• Heavy lifting (10+ years)
• Events management (2 years)
• QuickBooks (6 years)
• Program management (6 years)
• HIPAA (2 years)
• Management (10+ years)
• Case management (3 years)
• Computer skills (10+ years)
• Public speaking (8 years)
• Event Planning (5 years)
• Social media management (2 years)
• Payroll (3 years)
• Ceridian (5 years)
• HR sourcing (2 years)
• Taleo (2 years)
• Phlebotomy (1 year)
• Microsoft Excel (5 years)
• Accounts payable
• Microsoft Office
• Continuous improvement
• Business development
• Workday
• Debits & credits
• English
Certifications and Licenses
CNA
December 1999 to January 2000
CPR adults/child
CPR Certification
October 2023 to October 2025
State Tested Nursing Assistant
August 1998 to January 2000
Certified Home Health Aide
January 2001 to March 2003
Certificate of phlebotomy
February 2018 to Present
Seven draw blood sticks, different veins other students. Great experience and opportunity. BLS Certification
Certified Medical Assistant
Certified Safety Professional
Associate Safety Professional
First Aid Certification
Additional Information
2007-2008 Kid Connection Snack Bar and 2015-2017 Deli manager at walmart, during the operation of the business order supplies as needed to drive sales daily, service different food menus daily, good presentation, snack candy nachos, baked cooks, chili, cheese, serviced chicken fried or chilled, Mac cheese, potatoes, corn dogs, breakfast foods pancake sausage on the stick, biscuits and gravy.
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