Customer Service Health Insurance

Magaly Garcia

407-***-**** ***************@*****.*** Orlando, FL 32792

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Saleforce

Microsoft Office

Fluent in Spanish

Client Central

Cash Edge

Mutitask

EXPERIENCE

Customer Service Call Center Representative, Flagstar Bank (Remote), January 2024-Current Birmingham, MI

Provided accurate information about products or services to customers. Maintained detailed records of customer interactions, transactions, comments and complaints. Resolved customer issues by troubleshooting problems over the phone or via email. Ensured all customer questions were answered completely and accurately according to company policies and procedures.

Licensed Health Insurance Agent, Guidewell Florida Blue (Remote), June 2023-November 2023 Jacksonville, Florida

Provided detailed explanation of policy terms, conditions, and benefits to clients. Monitored changes in state and federal laws regarding health insurance policies. Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.

Customer Service Representative, BNY Mellon (Remote), October 2022-April 2023 Charlotte, NC

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Analyzed financial data to determine the best investment strategies for clients based on their needs and goals.

Resolved issues that arose during account transfers or other operations processes in a timely fashion. Insurance Analyst, Fidelis Care New York, December 2015-July 2022 Long Island City, NY

Reviewed claims data to assess accuracy of premium calculations and identified areas where corrective action was needed.

Assisted members with insurance coverage/verification claim billing, medical authorization and filing appeals.

Investigated claim and settlement deals and reviewed coverage determinations. Client Service Associate, Charles Schwab, May 2005-December 2014 Maitland, FL

Researched solutions using available resources including internal databases and external sources. Assisted client with planning for and funding retirements using mutual funds and other strategies. EDUCATION AND TRAINING

Health Insurance, Gold Coast, Orlando, FL October 2022 Licensed 240 Health Insurance Agent

High School Diploma

Herbert H Lehman, The Bronx, NY

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