It Support Specialist

Haidy Mikhail

Mississauga, ON Cell Phone: 647-***-**** Email: *********@*****.***

LinkedIn URL: http://ca.linkedin.com/pub/haidy-mikhail/61/643/642 Proven Success in Systems Optimization and Strategic IT Solutions Results-driven IT professional with extensive experience in systems optimization, strategic IT solutions, and business growth. A multi-certified (MCSE, MCSA, MOS) systems administrator with proven expertise in managing complex server infrastructures and data center operations across Windows, Unix, and Linux platforms. Adept at identifying and troubleshooting problems, leading teams, and delivering high-impact projects that enhance operational efficiency and performance. Known for developing robust IT strategies that align with business objectives, ensuring scalability, security, and reliability. Strong leadership skills with a track record of mentoring teams and fostering partnerships to drive organizational success. IT SKILLS

• LAN/WAN/NOC Administration

• Project Management

• Workflow Planning

• Productivity Improvement

• Technical Support

• Systems Installation,

Configuration & Upgrading

• Security Solutions

• Training & Mentoring

• Team supervisor

PROFESSIONAL EXPERIENCE

iTechSkills Academy - Mississauga, ON 2019 to present Founder & Business Owner (Computer Training and Testing Centre) Founded and developed a successful computer training and testing center, transitioning from initial planning stages to full-scale operations. Managed and maintained a robust training and certification environment, ensuring seamless delivery of courses and examinations with 99.9% uptime. Led efforts to evaluate, monitor, and enhance the center's infrastructure, focusing on reliability, scalability, security, and operational integrity. Spearheaded the institution's growth by establishing industry partnerships, optimizing service delivery, and maintaining high data confidentiality and compliance standards.

Key Contributions:

• Developed Strategic Partnerships.

• Hiring & Managing Instructors.

• Internship Program Development.

• Proctor Recruitment & Training.

• Network Infrastructure Development.

• Business Growth & Expansion.

• Operations & Performance Management.

• Client Relationship Management.

• Curriculum Design & Development.

• Compliance & Accreditation Management.

Philopateer Christian College - Mississauga, ON 09/2015 to 08/2019 IT Specialist (2015 to 2019)

Hired as a full-time IT Support following initial role to install and maintain more than 200 mixed workstations (Windows 7 & 10) + managing and maintaining server environment (Windows/ Linux), Evaluate, monitor and enhance Network environment with an emphasis on supporting, troubleshooting, updating and maintaining system stability. Key Contributions:

• Supervising team of 4 members between employees and volunteers in several locations.

• Building, Monitoring and Maintaining the firewall server (PFSense). Haidy Mikhail, 647-***-**** Resume Page 2

PROFESSIONAL EXPERIENCE

(Continued)

• Developed and implemented custom system solution during my time at Philopateer Christian College.

• Created extensive maintenance regimen and Standard Operating Procedures for IT system.

• Facilitated regular system education seminars for employees from entry-level to C-suite

• Administrating and managing the school network (Windows Server 2012r2 / Active Directory / printer manager / Roaming Profiles … etc.)

• Taking decisions for buying all of the equipment and software for the school (Servers / Switches / PCs / Printers / Interactive Projectors / IPADs … etc.)

• Managing Cisco switches, Meraki WAP, Windows servers and more than 200 workstations in the building.

• Installing Operating systems and software on workstations and connecting it to the network (to the domain)

• Helped my IT team and colleagues in migrating our exchange server with Microsoft Office 365 for Education.

• Trained the teachers to work with Microsoft Office Portal with all of the applications available (Office apps / One Drive / One Note / SharePoint … etc).

• Configuring and managing Meraki Access Points and WiFi profiles EDUCATION & CERTIFICATIONS

MCSA – Microsoft Certified Solutions Associate: Windows Server 2008 Microsoft Certification, MicroSkills, Canada

MOS – Microsoft Office Specialist 2013

Microsoft Online Certification, Egypt

MCSE - Microsoft Certified Systems Engineer: Windows Server 2003 Microsoft Online Certification, Egypt

Accountant Bachelor Degree

COURSES

Computer Security and Digital Forensics Ryerson University (In Progress) How to use Microsoft Office 365 in Education Microsoft AWARDS & ACCOMPLISHMENTS

Leader, Haggai Institute, Singapore, 2001

Leadership trainer, Educational Technology in Schools Project, Egypt, 2004 Master Teacher, Educational Technology in Schools Project, Egypt, 2004 VOLUNTEER

The Church of Virgin Mary & St. Athanasius 2015 - present

• Helping as an IT Support (Network, Active Directory, Switches … etc.)

• Managed the Church’s network to improve operational efficiency, supporting more than 20 users MicroSkills January 2014

• Setting up a computer lap,

• disassemble old computers (21 Computer) and reassemble the new ones REFERENCES

• Mr. Michael, Mourad / Director Communications Infrastructure at Toronto Metropolitan University.

• Mrs. Nelly Botros / LINC / ESL Instructor and TESL Mentor and Trainer at UofT

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