Risk Management Process Improvement
Resume:
Selena
Nimerick
CONTACT
**************@*****.***
Franklin, TN 37067
SKILLS
Stakeholder Engagement
Process Improvement
Performance Management
International Business
Risk Management
Cross-functional Team Leadership
EDUCATION
MBA in Management
University of Colorado - Colorado Springs, Colorado Springs, CO, US
BS in Textiles & Manufacturing
University of Texas at Austin, Austin, TX, US
Dean’s List
PROFESSIONAL SUMMARY
Dynamic leader with a proven track record, adept in Stakeholder Engagement and Process Improvement. Expertise in cross-functional team leadership and international business, demonstrated through impactful global initiatives and a strategic focus on performance and risk management
EXPERIENCE
May 2023 - Present
VP Quality Transformation
Schneider Electric, Nashville
Bringing new life to our renovated Quality program to increase the overall awareness of our new Quality Culture at Schneider Electric by creation of a white paper to articulate our new strategy
Led acceleration sessions with leadership, targeted communications such as introduction of the new Quality Polity with the CEO and other Sr Leadership, and a new and Improved Quality Week with over 10,000 views to the various events including multiple local events around the world
Development of the Quality academy to share the Quality Fundamentals to the relevant teams.
January 2020 - May 2023
VP Customer Satisfaction and Quality for Secure Power Business
Schneider Electric, Singapore
Led End-to-end quality for Secure Powers 5 Lines of Business, a $4.1B business reducing our field failure rates by over 20% on our new product launches
Focusing on Safety and reliability for products that go into data centers and other critical environments we were able to decrease the number of catastrophic events to fewer than 10 per year
Crisis management with top Internet Giant customers by restructuring our quality organization to enable creation of a dedicated team to support customers, saving 1.5M Euro in efficiencies to meet the needs of the business
November 2017 - January 2020
VP Customer Satisfaction and Quality for the Home Business Line of Business
Schneider Electric, Singapore
Led end-to-end quality for the Secure Power Home and Business Network line of business reducing the warranty costs by 7.5%
Focused on product safety and reliability while working in a high volume, high mix environment reducing the amount of safety issues pertaining to our Surge product line by 12%
Coordinated with our 2 primary factory teams and 6 outside vendors to ensure the right amount of dedicated quality resources to reduce the amount of field failures and warranty costs for a $1.2B business
September 2010 - November 2017
Director of Customer Satisfaction and Quality
Schneider Electric, Singapore
Worked in various customer facing roles in Asia, EMEA and South America to focus on problem resolution using our bFO tools like PRB, CMI and CSI for our customers in the various country teams
Built strong business relationships with our customers in over 30 different countries with the support of the in-country teams
April 2006 - September 2010
NAM Quality and Process Manager
Schneider Electric, Austin
Hired and developed a team of Quality Analysts to evaluate the current process using the Monthly Performance Review process to critically analyze our existing processes and improving the overall customer experience to 47% Net promoter score
Orchestrated the Warranty Cost reduction project achieving a 37% reduction in costs for the first year eventually driving our Warranty costs to <1% of revenue which is an industry standard
January 2001 - January 2006
Spares Manufacturing Group Materials Manager
Applied Materials Semiconductor, Austin
Managed Purchasing & Planning teams for the Spares business
In the semiconductor world 5 minutes of down time can result in millions of dollars lost for our customers, I ensured we had the correct spare parts and expedited delivery process to ensure uptime at some of our largest customer sites which included on premise warehouses to support critical issues
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