Help Desk Analyst/Customer Service

Eva LaFond

***** * *********** **., ***** Creek, AZ 85142

626-***-**** · *********@*******.***

QUALIFICATIONS SUMMARY

Skilled and dedicated Help Desk Administrator/Customer Services Representative with several years of experience coordinating, planning, and supporting daily operational and administrative functions, as well as customer service, computer software training, using both written and verbal communication, software upgrades, conversions and Microsoft Office.

SKILLS

Administration

Ability to develop, maintain and improve administrative processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Professional, outgoing, and encouraging personality. Excellent interpersonal skills in developing and maintaining trusting relationships; able to influence and motivate other team members. Ability to multi-task and prioritize with excellent organizational skills.

Employee systems support.

Management

Several years of management and supervisory experience.

Demonstrated capacity to excel at project management, strategic planning, data compilation and analysis.

Ability to train, supervise and motivate personnel in a positive and productive manner.

Able to work independently and in a team environment to align the goals of other personnel in accordance with my own in the interest of placing "team work" at the top of the list as a necessary factor in a successful business operation

Customer Service

Handled phone calls and provided support to walk-in customers.

Coordinated delivery of products to multiple locations.

Ability to help, train and support through written and verbal communication.

Help Desk

Provided front line computer software support as a Help Desk Administrator.

Ability to help, train and support through written and verbal communication.

Communication

Successfully interacted in person and through written communication with customers.

PROFESSIONAL EXPERIENCE

American Financial Network, Brea, CA 5/2014-10/2024

Systems Support Analyst/User Management Lead

WCF, Los Angeles, CA 1/2011-5/2014

Customer Service Representative

English Language Institute/China, San Dimas, CA 1998 - 2009

Company relocated to Colorado and my family chose not to relocate.

Help Desk Administrator/IT Operation Coordinator

Wrappers, LA, CA

Customer Services and Data Processing Manger 1993 - 1998

Roadys Restaurant, San Dimas, CA 2002- Present

Waitress, Hostess & Cashier

EDUCATION

Glendale Community College, Montrose, CA

Certified Microsoft Office

Burroughs High School, Burbank, CA

High School Diploma

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