Management Analyst Case

TRENTON, US, ***** • *******@****.*** • 609-***-****

CHRISTINE VANEUS

Agency Management Analyst

PROFESSIONAL SUMMARY

Agency Management Analyst with a strong foundation in project management and process improvement, leveraging 4+ years in healthcare and case management to enhance service quality. Demonstrates expertise in data visualization and workflow optimization, driving successful outcomes through innovative strategies. Passionate about fostering effective cross-functional collaboration and committed to advancing service excellence in the healthcare sector. EMPLOYMENT HISTORY

AGENCY MANAGEMENT ANALYST Jan 2024 - Oct 2024

State Of New Jersey - NJ FamilyCare Hamilton, New Jersey CASE MANAGER Oct 2023 - Jan 2024

Training and Development Institute Trenton, New Jersey ACCOUNT MANAGER Nov 2022 - Jun 2023

TechnoClean Hamilton, New Jersey

Analyze and sort fair hearing requests, ensuring accurate data entry and tracking. Prepare and dispatch acknowledgment letters, facilitating communication with households. Coordinate with Conduent for coverage reinstatement and review eligibility decisions. Engage with households to clarify outcomes and guide on hearing processes. Represent agency at fair hearings, ensuring thorough case preparation and advocacy. Streamline fair hearing processes, ensuring efficient data management and timely case resolutions for NJ FamilyCare, enhancing service quality for beneficiaries.

Drive case resolution by conducting thorough reviews, facilitating informal resolutions, and preparing comprehensive documentation for Administrative Law Judge hearings. Coordinate with Conduent for case reinstatements, fostering inter-agency cooperation to uphold fair and accurate eligibility decisions for NJ FamilyCare recipients.

Assess individual needs, develop care plans, and ensure timely service delivery. Collaborate with partners to enhance resource access and community awareness. Maintain case records and reports, ensuring compliance with regulations. Provide support and advocacy, promoting self-sufficiency and well-being. Participate in team meetings and trainings for professional growth. Develop tailored care plans with clients, coordinating services and advocating for their needs while fostering self-sufficiency and well-being.

Conduct comprehensive assessments to identify client needs, strengths, and goals, ensuring effective service delivery and resource allocation.

Streamline case management processes, improving service quality and client outcomes through efficient coordination with community partners.

Maintain meticulous case records and documentation, ensuring compliance with agency policies and regulatory requirements.

Implement creative outreach strategies to raise awareness about agency services, identifying and engaging potential clients in need of support.

Managed daily operations, enhancing team efficiency and safety standards. Optimized inventory management, improving communication with maintenance and management. Implemented preventive maintenance, reducing equipment failures and operational costs. Led quality assurance initiatives, increasing customer satisfaction through audits and surveys. Streamlined operations, enhancing employee performance and safety protocols. Implemented preventive maintenance, reducing equipment failures and operational downtime. PARAPROFESSIONAL/BEHAVIOR TECHNICIAN Mar 2020 - Jun 2024 United Quest Care Services Greensboro, North Carolina EDUCATION

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT Sep 2016 - May 2021 Kean University Union, NJ

COURSES

SUBSTANCE ABUSE Nov 2023

Rutgers University of Social Work

CULTURALLY AND LINGUISTICALLY COMPETENT CARE Nov 2022 Sandhills Center

SKILLS

Project Management, Risk Assessment, Workflow Optimization, Patient Education, Interpersonal Communication, Data Visualization, Crisis Intervention, Empathy Training. ADDITIONAL INFORMATION

CERTIFICATIONS

• RBT Certified

• SORA Certified

• CPR Certified

Counsel clients on mental health, achieving self-sufficiency and personal growth. Collaborate with families to develop tailored support networks for client needs. Implement behavior plans and provide therapy for autism spectrum disorder. Maintain detailed records and ensure continuity of care across diverse backgrounds. Utilize behavior management techniques to address and improve challenging behaviors. Implemented evidence-based behavioral interventions, enhancing client outcomes and fostering improved social skills across diverse populations

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