General Manager All Shifts
Resume:
Michael A. Smith, Sr.
Pittsburgh, Pennsylvania 15237
***************.**@*****.***
Seasoned Restaurant Manager
With 10+ years’ experience and success in restaurant management, I have proven competencies in process improvement methods to control costs, cultivate staff development and management, resulting in operational efficiencies and positive customer experience.
Experience
General Manager
Taco Bell/ Summerwood Corporation 7/2019-present
Pittsburgh, Pennsylvania
-Oversee and control operating budget to meet sales and growth targets.
-Negotiate/monitor food costs for quality and inventory to assure product is received in compliance with company standards
-Monitor payroll costs via assuring suitable coverage for all positions for all shifts
-Recruit, manage, supervise staff and cross train staff in operational and company processes
-Assure staffing needs are met based on location and sales projections
-Assure facility and equipment are cleaned/maintained per company standards
-Assure proper food handling and service procedures are followed
-Track and monitor customer complaints submission through resolution
-Act as role model by keeping staff apprised in all aspects of the business (food costs, targets, goal setting, job responsibility/accountability, overall professional behavior)
General Manager
McDonalds Corporation 4/2018-7/2019
Wilkinsburg, Pennsylvania
-Managed assistant and shift managers to assure coverage for all shifts
-Consistently led teams to exceed quarterly sales goals
General Manager
Goodman’s Sandwich Inn 8/2010-3/2018
Cleveland, Ohio
-Monitored food and beverage costs and quality
-Negotiated food and beverage vendor contracts
-Successfully implemented improvements that lead to cost savings through reduction in shift labor needs.
Skills
-Food/labor cost control
-Budgeting
-Scheduling
-Leadership/Team Building
-Food Safety
-Customer experience excellence
Accomplishments
- Achieved and maintained a 4-star rating on a restaurant that was 2 stars when I transferred to this location.
- Completed program for ServSafe Examination Proctor, 5/2024
-Successful completion of CORES/Steritec inspections (food safety guidelines) in all locations worked since 2018.
- Maintained and bonused on my matrix for both food cost and labor consistently.
- Under my supervision through coaching and training, I have developed multiple shift managers that were certified by Taco bell/Summerwood Corporation.
Education
Ashland University
Ashland, Ohio
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