Customer Service Leasing Consultant

Diana Hernandez

**** ******* **. ******, ** *****

972-***-**** - *************@*****.***

PROFESSIONAL SUMMARY:

Energetic, confident individual seeking to continue a successful career to be a leasing consultant with a company that offers stability and longevity with an opportunity for growth and advancement within the company.

SKILLS:

● Experienced Leasing Consultant with a proven track record of exceeding sales goals and maintaining high occupancy rate.

● Skilled in building strong relationships with tenants and providing exceptional customer service resulting in a 95% tenant retention rate.

● Effective Time Management Skills

● Problem Resolution

● Excellent Administrative Skills, Fast Learner

● Good communication skills, both verbal and written

● Always striving to find resolutions and going the extra mile for the client.

● Motivator Skills Fluent in English and Spanish

● 10-key by touch, type 55 wpm

● Software: Yardi, Resman, Bluemoon, Knock. One-site WORK HISTORY:

06/20/24 to 08/2024 Leasing Consultant -Tower Multifamily – Fort wort

● Leasing (strong closing ratio), exceptional customer service, greeted clients, showed apartments, and prepared leases, Open/Closed. Models, vacant make sure they’re freshened to be shown.

● Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

● Responded to requests and scheduled appointments for property showings.

● Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

● Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.

● Managed online listings for the property, ensuring accurate information was available for potential tenants always.

● Conducted thorough market research to stay informed of current trends and competitor offerings.

● Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.

● Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.

● Maintained high occupancy rates through effective marketing strategies and excellent customer service.

● Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

● Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

● Distributed and followed up on tenant renewal notices.

● Verified tenant incomes and other information before accepting lease applications.

● Resolved conflicts between tenants regarding noise, encroachments, and parking.

● Distributed flyers for marketing to advertise the properties to attract more prospects. 11/2022 to 05/2024 Imaging Specialist- Kofile Technologies, Inc. – Dallas, TX

● Quality Control in preserving, digitizing, and providing transparent access to history and records drive for Critical Records local, county and state governments.

● Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.

● Optimized scanning processes for various document types, reducing errors and

● improving overall accuracy.

● Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.

● Conducted regular maintenance checks on imaging equipment, minimizing downtime due to malfunctions or repairs.

● Improved image quality by utilizing advanced imaging techniques and software tools.

● Collaborated with team members to produce high-quality images, meeting project deadlines.

● Managed training courses, setup and maintenance for document control systems

● Trained new employees on imaging equipment operation and best practices, facilitating their smooth integration into the team.

02/2016 to 06/2017 Leasing Consultant -Allied Property Management – Mansfield, TX

● Leasing (strong closing ratio), exceptional customer service, greeted clients, showed apartments, and prepared leases, Open/Closed. Models, vacant make sure they’re freshened to be shown.

● Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

● Responded to requests and scheduled appointments for property showings.

● Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

● Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.

● Managed online listings for the property, ensuring accurate information was available for potential tenants always.

● Conducted thorough market research to stay informed of current trends and competitor offerings.

● Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.

● Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.

● Maintained high occupancy rates through effective marketing strategies and excellent customer service.

● Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

● Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

● Distributed and followed up on tenant renewal notices.

● Verified tenant incomes and other information before accepting lease applications.

● Resolved conflicts between tenants regarding noise, encroachments, and parking.

● Distributed flyers for marketing to advertise the properties to attract more prospects. EDUCATION:

05/1989-North Dallas High School - Dallas, TX

References available upon request.

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