Organizational Development Customer Relationship
Resume:
CASIE
WILLIAMS
**********@*****.***
DE SOTO, KS 66018
CONTACT
SKILLS
• Staff Training and Development
• Organizational Development
• Administrative Skills
• Leadership and team building
• Team Player
• Efficient multi-tasker
• Consistently meet goals
• Customer Relationship Management
Proven leader with a track record of enhancing customer satisfaction and loyalty at Meineke. Specializes in organizational development and staff training, demonstrating exceptional leadership and team-building skills. Achieved significant operational improvements by identifying process gaps and implementing effective strategies. Skilled in customer relationship management and adept at multitasking to consistently meet goals.
PROFESSIONAL SUMMARY
GM
New Concept Auto, Merriam, KS
GM
Meineke, Overland Park, KS
GM
Henry T's, Ottawa, KS
EXPERIENCE
February 2024 - October 2024
• Managed daily operations of multiple departments within the organization. Created, managed and maintained a comprehensive budget for the GM department.
•
• Maintained open communication between all throughout the company.
• Maintained inventory
• Delegated tasks to keep team on focus task
January 2018 - August 2023
Developed and implemented effective strategies to increase customer
• satisfaction and loyalty.
Created, managed and maintained a comprehensive budget for the GM department.
•
Established strong relationships with vendors to negotiate cost savings measures.
•
• Maintained employee schedule.
May 2016 - December 2017
Developed and implemented effective strategies to increase customer satisfaction and loyalty.
•
Identified process gaps and developed solutions to improve operational effectiveness.
•
Prioritized tasks based on importance level to ensure deadlines were met
• consistently.
Utilized advanced problem solving skills to resolve complex customer issues quickly.
•
• Recruited, trained, evaluated and coached staff to maximize performance levels. Ottawa High School, Ottawa, KS
EDUCATION
May 1993
AWARDS
• 1,000,000 Sales club
• Team Leadership
Contact this candidate