Patient Care Talent Acquisition

Felecia Thomas

************@*****.*** 832-***-**** Houston, TX

SUMMARY

Seeking a Customer Service/Teacher role, offering 7 years of experience in community engagement, customer support, and patient care. Skilled in cultivating relationships, responding to inquiries, and supporting diverse client needs. Proven track record in promoting collaboration and maintaining high standards of service. WORK EXPERIENCE

Urban Harvest Stl Houston, TX

Community Outreach Coordinator Aug 2021 - Present

• Collaborate with internal teams to enhance marketing initiatives that bolster community engagement.

• Cultivate relationships with local organizations to elevate community visibility.

• Promote collaboration among government agencies to facilitate community development projects. USPS Houston, TX

Postal Service Clerk Dec 2018 - Jan 2019

• Delivered accurate information on postal rates, products, and services, ensuring customer clarity and satisfaction.

• Assisted clients with package tracking inquiries, resolving issues and providing timely updates.

• Addressed customer questions about postal procedures and policies, enhancing their understanding and experience.

DaVita Houston, TX

Patient Care Technician Mar 2015 - Nov 2018

• Monitored and recorded patient vital signs, communicating deviations from previous measurements to nursing staff or physicians for informed care decisions.

• Addressed patient alarms and evaluated needs to determine appropriate interventions or treatments in a timely manner.

• Maintained inventory levels by replenishing medical supplies and ensured the readiness of instruments and equipment through regular cleaning and sanitization.

• Assisted with the collection and preparation of biological specimens for laboratory analysis, adhering to protocols for safe and accurate diagnostic testing.

EDUCATION

University of Houston-Downtown

Bachelor of Science, Health and Wellness

Houston, TX

Aug 2024

SKILLS

Member Support • Exercise Program Design • Client Coaching • Strength Training

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