Loss Prevention Customer Service

TOMEKA R. RICHARDSON

**** ****** *****, **********, ** 23803

Cell 210-***-****

E-MAIL ******.**********@*****.***

PERSONAL PROFILE AND OBJECTIVES:

An extensive knowledge of administrative management, principles and practices and capable of smoothly integrating them into any organization. Seeking a challenging career position where professional experience and education can be effectively applied toward supporting the objectives of the company, offering opportunities for professional growth.

PROFESSIONAL EXPERIENCE

Nov 2012 – Jan 2015 J. C. Penny and Company Colonial Heights, VA

Loss Prevention Associate

●Observes customer’s and contractors’ (CCTV and on floor) activities to detect theft, fraud, or suspicious activity, collects investigative intelligence related to Organized Retail Crime (ORC) activity and fraud. Reports infractions of company policy to Loss Prevention (LP) and/or store leadership. Conducts interviews in accordance with local laws and Company policy with customers and contractors suspected of theft. Reports suspected fraud (i.e. credit/check and refund fraud) to LP leadership or Market Investigations as needed. Creates and manages records using approved Company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.

●Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates. Provides support by walking the store to identify potential hazards that could result in customer or associate injury. Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership. Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership. Conducts incident investigations and completes associated reports.

●Provides support by taking direction from LP leadership to collect evidence regarding internal investigations. Acts as an interview witness as needed. Takes direction from LP leadership to monitor associate activity as needed.

●Attends hearings as required and updates appropriate files with court-related outcomes; maintains relationship with local law enforcement

●Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance

Aug 2008 – Oct 2009 Strike Fighter Squadron 143 Virginia Beach, VA

Administrative Leading Petty Officer

●Administrative Leading Petty Officer. Responsibilities included supervision of personnel, management of calendar, tickler, defense travel arrangement, and government credit cards. Management the workflow of daily office functions, evaluation and fitness reports, awards, instructions and notices, and standardized correspondence processes.

●Worked closely with the Commanding Officer, Executive Officer, Command Master Chief and other Administrative Assistants ensuring that all operational commitments and daily office functions are met in a timely manner. Provided support to more than 200 personnel ensuring 100 percent customer service satisfaction.

●Updated and reviewed the command’s recall and social roster’s for all Officers, Chiefs and enlisted personnel ensuring all personnel information was updated on a bi-weekly basis for accuracy. Strong organization and time management skills, works multiple tasks simultaneously.

●Pulled all pertinent reports for the Administrative Officer, tracking incoming and outgoing personnel, administering and releasing over 1,200 ITEMPO messages ensuring accuracy of personnel travel count. Ensuring the data collected is in alignment with the proper manning of each officer and Sailor.

●Managed and reviewed all government travel card accounts, travel arrangements and check data against all Bank of America and CitiBank reports. Informed members of over-due accounts and briefed the Administrative Officer and Administrative Chief on the outcome of delinquent matters.

Jun 2004 – Jul 2008 Navy Information Operations Command, Texas San Antonio, TX

Administrative Assistant Leading Petty Officer

●Supervised the day to day operations of 10 personnel in providing administrative support to more than 470 assigned personnel.

●Coordinated the scheduling of appointments, flow of correspondence, evaluations, directives, legal issues and awards for a multi-service command and civilian personnel.

●Provided outstanding guidance and facilitated indoctrination to new personnel reporting onboard ensuring members were transitioned in a timely manner.

●Processed more than 1,000 Permanent Change of Station travel claims, 250 Statement of Services, updated and processed more than 2,000 Servicemember’s Group Life Insurance and Records of Emergency Data forms ensuring that all Sailor’s dependency status and beneficiaries were current.

●Resolved more than 3,000 pay issues ranging from Basic Housing Allowance overpayment to bonuses and special pay entitlement resulting in zero discrepancies.

●Orchestrated 75 deployments and processed 200 travel claims and pay action requests that exceeded over $150K in obligations.

●Reviewed, processed and submitted more than 600 leave requests for personnel.

●Facilitated five Command Managed Equal Opportunity trainings and assisted in conducting a command-wide Equal Opportunity Survey in 2006 ensuring 100 percent contact.

●Held counseling and mentoring sessions for 10 victims and aggressors in domestic violence situations as a command and base Sexual Assault Victim Intervention representative.

●Volunteered at a local elementary dedicating more than 200 hours.

●Participated in two Lackland Air Force Base 911 Memorial ceremonies as a ceremonial speaker.

●Attend Legal School for two weeks in San Diego, California and Defense Travel School for one week in Norfolk, Virginia.

●Qualified as Government Credit Card Manager, Agency Program Manager and Lead Defense Travel Manager.

Jun 2000 - Jun 2004 Helicopter Combat Support Squadron FOUR Sigonella, Sicily

CO/XO Secretary/Administrative Assistant

●Administrative focal point for the Commanding Officer, Executive Officer and Command Master Chief and was the liaison between all departments and facilitated the flow of information and paperwork. Assisted in the daily office operations ensuring 5,000 pieces of correspondence, 300 evaluations and fitness reports, 75 directives and 1,000 leave requests were accurate and completed in a timely manner with zero discrepancies.

●Developed 10 written standard operating procedures for numerous jobs within the Administration Department. Served as the primary department contact for inquiries and awards from all departments to perform other related duties as assigned or requested and served as the primary recorded for all award boards.

●Coordinated with the Operations department for all travel arrangements and flight schedules. Coordinated executive level meetings which required daily interaction with Department Heads and staff members. Multi-tasked and supervised the day to day operations in the Administration Department.

●Controlled all databases dealing with Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.

Mar 1996 – May 2000 Naval Air Maintenance Training Group HQ Pensacola, FL

Administrative Assistant

●Assisted the Senior Enlisted Advisor in responsible for the supervision and human resource management of 200 personnel. Provided technical training for the United States Navy and Marine Corps.

●Assisted in the Comptroller Department by electronically archiving and cataloging financial documents, preparing travel requests and input to order writing/obligation system. Serialized, processed and mailed more than 2,000 official correspondences.

●Prepared the Plan of the Week ensuring timely dissemination of significant information and events to all hands. Managed office communications, scheduled appointments, coordinated travel itineraries, and prepared military performance evaluations.

●Reorganized and relabeled the command correspondence filing system, ensuring a more accurate and quick file/retrieval system. Downloaded and disseminated over 500 incoming messages on a monthly basis utilizing Gate Guard and ensured all outgoing messages were checked via the Defense Plain Language Verification System.

●Coordinated and prepared command social functions and fundraisers and participated in more than 20 retirement ceremonies.

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EDUCATION

●Graduate from Eunice High School in Eunice, Louisiana in May 1994

●Working towards a BS in Psychology

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