Customer Service Office Coordinator

Marcia Fewell

********@*****.***

Cell – 574-***-****, Home – 269-***-****

***** ********* ***

Niles, MI 49120

WORK EXPERIENCE

House Call Home Inspections,

Elkhart IN

March 2021 – Present

Office Coordinator

• Scheduling and booking Home Inspections with clients, realtors, vendors, and employees for two offices.

• Scheduling daily routes based on work orders, distances, and location of inspections.

• Billing and processing payments

• Answering emails and phone calls

• Providing service to customers and agents

• Maintained client documents and files, executed various clerical tasks.

• Making Deposit

Skills

• Answering Multiple phone line system

• Scheduling for multiple people in

different time zones

• Working with ISN, Spectora and Radalink

• Word and Excel

• Billing and processing payments

• Customer Service

• Copying, faxes and scanning documents

Hobby Lobby

Mishawaka, IN

August 2023 - Present

• Offered every customer outstanding Service.

• Alert customers to upcoming sales and promotions.

• Greet customers cheerfully.

• Maintained a clean sales floor, straightened, and faced merchandise.

• Re-stocking and putting out new products

Christmas Tree Shop

Mishawaka, IN

April 2021 – August 2023

• Accurately processed sales and return transactions, returning coins, currency payment credit cards and receipts to customers.

• Assisted in training of new associates.

• Closing of registers at the end of the day.

• Stocking and putting up new displays with every day or seasonal merchandise.

• Checking for expired or almost expired merchandise, to dispose of or reduce for sale.

• Oversaw Front end safe.

• Pricing and signing

Skills

• Customer Service

• Strong Communication

• Teamwork

• Cash Handling

• Multitasking

• Attention to Details

Anthony Travel

Notre Dame IN

December 1997 – January

2021

Travel Agent

• Planned and coordinated all travel arrangements for various individuals, groups, and departments. Ensuring that the clients’ travel arrangements were fully met following University guidelines.

• Successfully negotiated discounted rates with travel vendors

• Visa and passport processing

• Knowledge of latest travel advisories and safety protocols

• Sell international and domestic travel packages, including cruises, land packages air, car, hotel, and activities.

• Collect payment for transportation and accommodation from customers.

• Rebooked flights whether it be to schedule changes, postponed returning flights or outgoing flights, itinerary and destination changes.

• Provided communication (via email or phone) back to client in a timely manner.

• Prepaying hotels, and car reservations

• Developed a loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

• Booked and reserved bus and car serve for domestic and international trips.

Skills

• Travel arrangements/planning

• International reservations

• Attention to details and accuracy.

• Travel itinerary creation and

management.

• Knowledge of Sabre

• Word and Excel, some knowledge of google

spread sheets.

• Multitasking abilities

• Customer service and issue resolution

Education

Certificate

Diploma

Michiana College of Commerce

Travel Agent Program

1996 - 1997

James Whitcomb Riley High School

General Studies

1980 - 1984

References available upon request.

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