Customer Service Human Resources

Amber Waddell

**** * ***** **. ****, Az ***** 602-***-**** *****.*********@*****.***

Objective

To obtain a challenging position in a dynamic organization where I can leverage my skills and experience to provide exceptional support and service to customers, clients, and stakeholders, while continuously learning and growing as a professional.

Work Experience

Program Administrator Etipser LLC Dec 2016- Mar 2023

· Managed all day-to-day operations, including billing, training, and troubleshooting for over 75 staff and members, utilizing project management software and CRM systems.

· Managed all aspects of human resources, such as hiring, job fairs, training, certification verification, and employee assistance, while ensuring compliance with all AHCCCS EVV compliance and State of Arizona standards.

· Conducted financial planning and analysis, including budgeting, billing, and deficiency management, to optimize resource allocation and improve bottom-line performance. Increased profit from 2021-2023 15% adjusting to the pandemic and what families needed to provide quality service cost effectively.

· Provided Article 9 training for over 100 employees both in person and through zoom, Microsoft teams trainings. Maintained compliance with state regulations and requirements. Office Manager Melvin Entertainment Dec 2014-July 2016

· Contributed to the successful launch of several new Chuck E. Cheese's franchise locations by providing operational support and ensuring compliance with brand standards.

· Answer and direct incoming calls from customers and vendors to appropriate departments.

· Provided prompt and courteous customer service through outbound calls to ensure customer satisfaction.

· Managed a high volume of incoming and outgoing calls using multi-line phone systems.

· Conducted store audits using various Microsoft applications, including Word, Outlook, and Excel, to maintain accurate records of monthly finances.

Customer Service Representative LogistiCare July 2014 – Dec 2014

· Schedule and coordinate medical transportation appointments for members via inbound and outbound calls, utilizing call center software and electronic scheduling systems.

· Demonstrates exceptional customer service skills, addressing member and driver inquiries and concerns in a timely and professional manner.

· Maintained accurate records of scheduled appointments and transportation requests in compliance with company policies and procedures.

Education: High School Diploma May 2011 Perry High School – Gilbert, Az Skills

· Collaborative team player with excellent communication and interpersonal skills

· Proficient in using Microsoft Office applications, including Word, Excel, and Outlook, to enhance productivity and streamline workflows.

· Active listening skills and ability to effectively respond to feedback and adapt to changing circumstances.

· Strong time-management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.