Salesforce Com Web Services

Nikhil Reddy

Email: ***************@*****.*** Number : 512-***-****

PROFESSIONAL SUMMARY

6+ years’ experience in salesforce.com CRM platform as a Developer, Admin, with Expertise in implementation using Lightning Application, Apex Language, Triggers, Web Services, Components, Tabs, Reports, Analytic Snapshots and Dashboards.

Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.

Administration, Configuration, Implementation, and support experience on Salesforce.com platform.

Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.

Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.

Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Involved in working with Wave analytics, and an in - depth knowledge of its features and applications.

Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.

Proficient in designing of custom objects, custom fields, Picklist, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats.

Worked on Web services using REST API exclusively on obtaining the needed information using the URL approach.

Having experience on REST methods such as Put, Get, Post, and delete.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

Salesforce Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions

Experience in using different tools like GIT, Bitbucket and JIRA

Experience in front-end development using HTML, Java Script, CSS, and AJAX Tools.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce.com Technologies

Apex Triggers, Apex Classes, Controllers, SOQL, SOSL, Visual Force pages, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports, Custom Objects, Lightning Application.

Force.com Configuration

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Programming Languages

Java, C, C#, Apex

Scripting Languages

HTML, XML, Java script, CSS

Web Services

SOAP/REST API.

Databases

SQL Server, My SQL, MS Access, DB2, RDBMS, Oracle, MS Access.

Packages

MS Word, MS PowerPoint, Eclipse IDE.

ETL/Integration Tools

Apex Data Loader, Force.com workbench.

Education: Masters in Information Technology Management from Lindsey Wilson

WORK EXPERIENCE:

CoBank, Houston, TX Sep 2022 – Present

Salesforce Developer/Administrator

Responsibilities:

Worked on various Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.

Worked with functional leads to transform and develop new requirements into design, implementation.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Developed Wave dashboards using Salesforce platform as the backend.

Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.

Used Tab permissions, Record Type Permissions and Field Level Security to implement Component-based security.

Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.

Implemented Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.

Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.

Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.

Created Wave datasets from using internal Salesforce data and external data sources Worked with the customization, Data Migration, and Integration tools like Apex Data Loader etc.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Experience working with Salesforce.com sandbox and production environments.

Scheduled Apex jobs for processing large records.

Automated multiple Business processes by Developing Batch able and Schedulable Apex jobs, Triggers & Workflow Rules.

Created user interface pages depending on requirements using JavaScript, JSON, Angular JS, HTML, CSS, and Bootstrap.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Designed, developed, and deployed Apex Classes, Controller Classes, Extensions and Apex triggers for various functional needs in the application.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Took care of all the deployments to Production environment.

Involved in the implementation of Source Control using Bitbucket, Source Tree and Eclipse.

Environment: SaleForce.com platform, Lightning Application, Wave Analytics, Sales cloud, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Custom Objects, Custom Tabs, Visualforce Controllers, Angular JS, Visualforce Components Workflow and Approvals, ETL, Git, Bitbucket.

Bank of America, Charlotte, NC Oct 2020 – Aug 2022

Salesforce Developer/Administrator

Responsibilities:

Worked with the user group for requirement gathering throughout the planning and implementation.

Analyzing the current requirement process, identifying problems and making recommendations to improve the process.

Interacted with various Business User Groups (Sales and Ops) to gather the document requirements.

Responsible for automating the processes, development using Apex, Visualforce following the apex best practices

Experience working across various SFDC implementations that are covering Sales cloud and Service Cloud.

Successfully migrated the existing visual force pages to lightning by building advanced lightning components.

Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Deployed code using Copado to the next environments also used back promotion feature.

Experience in using Copado for deploying the code from sandbox to production

Used Apex Data Loader to migrate data such as accounts, Products, Quotes and Forecast from different legacy systems.

Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes

Experience with Enterprise Integration tools.

Used Tableau Desktop and Server for ad-hoc reporting.

Packaged and Deployed customizations from Sandbox to other environments using Migration Tool - ANT.

Contract life cycle management: configuring Agreements, Templates, Query Templates, Agreement Output formats, Agreement Protection, Agreement Rules, Configuring Wizard and Approval Management.

Developed robust lightning pages using aura framework and placed them on the community builder.

I configured product and pricing setup using CPQ/Product consoles which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing and asset pricing.

Setup a Omni channel with all routing configuration

Developed enterprise Einstein Analytics strategy to replace the tableau dashboards

I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates.

Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal visual force and lightning pages.

Experience working with Scratch Orgs.

Follow modern Dev-Ops process using Git and Continous integration tools.

Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Lightning Components, Visual Force, SalesForce.com Data Loader, Security Controls, Sandbox, Eclipse IDE Plug-in, Dashboards, Data Migration Tool, ANT.

MetLife, New York, NY Jun 2018 – Sep 2020

Salesforce Developer

Responsibilities:

As a SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.

Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.

Customized standard sales force objects like products, price books, case management and solutions.

Administered Salesforce.comSFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.

Created use case scenarios, custom work flow and business logic.

Performed new release evaluation with Business owner & managed new functionality roll outs.

Worked with customers and the Apttus Product Management team to define client specific pricing solutions. Integrating external applications with Salesforce using REST API's.

Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.

Developed a custom application for data validation and check for data discrepancies.

Configured security and organizational hierarchy for sales for Salesforce implementation.

Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Worked extensively Apttus CPQ and CLM, pricing configurations and customizations.

Providing business assistance in identifying, evaluating, and developing systems and procedure, as a recognized expert in configure, price and quote (CPQ) processes and methodologies. Implemented visual force pages with custom controller, standard controller, controller extension and standard set controller.

Worked on Service Cloud communities for sharing business process.

Maintained users with Service Cloud to communicate with customers and partners.

Evaluated Salesforce.com support module for call-center and help desk application.

Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Responsible for migrating code from one sandbox to another sandbox using Force.com IDE tool and Change Set

Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.

Worked on MS SQL Server for CRUD operations on database

Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.

Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Workflow & Approvals, Reports, Dashboards, Custom Objects, SOQL, SOSL, Custom Tabs, Change Sets, Security Controls, Apttus CPQ, Apttus CLM, Service Cloud, Lightning, Apex Data Loader

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