Accounts Receivable, Accounts Payable, Customer Service Excellence

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CONTACT

Address : Denver CO *****

Phone : 720-***-****

Email : **************@*****.***

SKILLS

Customer service excellence and leadership

Accounts Payable/ Accounts Receivable

Billing / Invoicing

Prioritization of calls/workload

DOT compliance for vehicles and drivers

Receiving/Admin 50-100 loads daily

Quality assurance

Truck Dispatching/ Including all Dispatch Procedures

Work order review and entry

Schedule, coordinate & manage fleet of Service Technicians

Reservations management

Data security procedures

Organization and Time management skills

Conflict resolution

Excellent work ethic

EDUCATION

Regis University, Denver, Co.

HIM/RHIA Health Information Management

Denver Business College, Denver, Co.

Information Systems, Database Management

PROFESSIONAL SUMMARY

Reliable and resourceful Dispatch/ Account Manager well-versed in accurately coordinating paperwork such as contracts, purchase orders and requisitions, performing a multitude of diverse duties with accuracy and efficiency. Strong background in transportation dispatching for large fleets, including multiple passenger busses, service technicians, Chauffer’s and accident recovery. Successfully handled multi-line phone system taking 80+ calls per day for dispatch, reservations and customer service excellence.

WORK HISTORY

Account Manager/ Fleet Dispatch, 02/2023-12/2023

Maxx Fleet Service – Denver, Co.

Dispatch for all Fleet Services.

Accounts Receivable

Managing schedules for all fleet drivers and office staff.

Prepare and submit daily invoices and monthly statements.

Audit all invoices for accuracy prior to submission.

Collections for all delinquent accounts, collecting over 500k in 2023.

Building system files for all new customers to ensure billing accuracy.

Created files and handbook with information on all accounts.

Maintaining employee files for Fleet drivers to ensure DOT compliance.

Preparation and review of all uniform orders for Fleet drivers.

Review and reconciliation of the Fleet fuel account.

Account Manager, 02/2022 to 02/2023

Colorado Cold Delivery & Storage – Denver, Co.

Accounts Payable/Accounts Receivable.

Enter rate contracts for all carriers daily.

Building system files for all new carriers to ensure billing accuracy.

DOT compliance for all drivers/vehicles. Maintain all files accurately and completely for audit purposes.

Vehicle registrations at DMV for entire fleet.

Preparing New employee files for payroll/Assist new employees with all paperwork necessary for DOT compliance.

Dispatch Manager, 02/2021 to 02/2022

Efficiency Garage Door Service – Denver, Co.

Taking incoming calls and assisting in resolving customer issues on an individual basis.

Scheduling appointments for all service time technicians while optimizing their time by limiting travel and distance between calls.

Evaluate and adjust schedules based on daily needs.

Accounts Receivable

Assisting walk in customers in the showroom with replacement parts also design and scheduling through installation.

Navigating large customer accounts following all contractual guidelines and stipulations.

Dispatcher/Warehouse Clerk, 05/2019 to 02/2021

Capstone Logistics - Denver, CO

Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.

Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

Accounts Receivable

Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Recorded information, shortages and discrepancies to keep records current and accurate.

Transportation Dispatcher, 05/2017 to 05/2019

Presidential Worldwide Transportation - Denver, CO

Closely monitored dispatch board to triage and prioritize over 80-100 daily calls.

Kept detailed track of all available field personnel and all in-progress and completed calls.

Accounts Receivable

Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of all details.

Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, weather conditions and flight delays,

Night Manager, 11/2011 to 12/2016

Arc Thrift Stores - Denver, CO

Maintained outstanding store conditions and merchandising standards.

Addressed customer complaints and issues regarding service delivery.

Defined clear targets and objectives and communicated to other team members.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.

Facilitated change management activities for department and staff of up to 40 individuals.

JOY MANZANARES

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