Customer Service Support
Resume:
Hello
I’m Sofia Medina
GRAND PRAIRIE, TX 75052
***************@*****.***
Authorized to work in the US for any employer
Dedicated customer service professional with 6+ years of experience in various roles, including hospitality, office administration, and manufacturing. Proficient in providing exceptional service, managing high volumes of calls and emails, and leading training programs. Possess a strong background in customer support, inventory control, and leadership.
LANGUAGES
In every job title I’ve previously acquired, my bilingualism was used day-to-day. I would interpret, translate and write emails in both languages, assisting others who couldn’t do so. I would build trust with people from different cultural backgrounds, which lead to smoother interactions.
● English: native speaker
● Spanish: advanced proficient
Experience
JANUARY 2024 - PRESENT
American First Finance, Copell, TX - BILINGUAL MERCHANT CARE SPECIALIST
● Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
● Demonstrated strong product knowledge to effectively answer customer and merchant questions and provide accurate information
● Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
● Mentored junior team members to improve their performance metrics and enhance overall team productivity
JANUARY 2022 - MARCH 2024
Joe T. Garcia’s, Fort Worth, TX - SERVER
● Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
● Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
● Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
2
● Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
● Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
MARCH 2020 - MARCH 2022
Arabella, Red Oak, TX - LEAD SERVER
● Developed and implemented training programs for new hires, resulting in improved service quality and resident satisfaction
● Maintained an organized inventory system for restaurant supplies, reducing waste and optimizing cost efficiency
● Trained staff on proper food handling procedures to maintain health code compliance at all times
● Led pre-shift meetings to communicate daily specials, menu changes, and any relevant information to the waitstaff team
● Monitored dining areas regularly to ensure cleanliness standards were met and maintained throughout service hours
When working at Arabella, they were short staffed receptionist’s, and I would fill in when needed. As a receptionist for the independent living building I:
● Greeted and welcomed visitors, providing a positive first impression of the company
● Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
● Maintained an organized reception area, ensuring cleanliness and professionalism at all times
● Trained new receptionists on oce procedures, phone etiquette, and customer service best practices
● Assisted HR department in coordinating interviews by scheduling candidates' appointments accurately within tight timelines .
MARCH 2018 - FEBRUARY 2020
Wendy’s, Burleson, TX - CREW MEMBER
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
3
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
SKILLS
• Cash handling
• Interviewing
• Google( Docs, Drive, etc)
• Phone etiquette
• Computer skills
• Microsoft (Excel, Word, PowerPoint, etc)
• 10 key typing
I am excited for the opportunity to be able to join your company, and am available for an interview any day. I truly believe I would be a valuable addition to your team. I want to thank you for considering my application and advise you that professional references can also be provided upon request.
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