Customer Service Workforce Development
Resume:
LEA
KIPENDO
************@*****.***
Aurora, CO 80013
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Learned to be Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Iowa Workforce Development Center - Workforce Development Des Moines, IA • 04/2019 - 12/2021
GORMANS - Sales Associate
Des Moines, IA • 02/2019 - 06/2019
WORK HISTORY
Commitment to providing employment services for individual job seekers through IowaWORKS partnerships
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Notified employers and community organizations of workforce development programs and services.
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Strive to increase Iowa's possibilities by connecting workers to opportunities and employers to workforce solutions
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Provide excellent customer service in assisting employed and unemployed individuals with benefits
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Interviewed employers to determine needs and brought employers and job seekers together.
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Recruited potential clients and identified talented participants to guarantee job candidate effectiveness.
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Oversaw job seeker aptitude and interest testing, reviewed results with job seekers and presented suitable career alternatives.
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Supported the management team in the day to day operations of the store
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Answered customer questions about sizing, accessories, and merchandise care.
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Helped customers locate products and checked store system for merchandise at other sites.
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Assisted with the execution of daily/weekly markdowns according to the pricing guidelines
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Ensured proper merchandise presentation through daily recovery of merchandise and fixtures
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Assisted guests in any way possible to ensure a first lass shopping experience
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• Engaged with customers to build rapport and loyalty. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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Engaged with customers to effectively build rapport and lasting relationships.
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• Solved customer challenges by offering relevant products and SKILLS
Multi-lingual (Kibembe, Swahili,
Portuguese)
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• Attention to detail
• Time management
• Active listening
• Interpersonal interaction
• Team player
• Microsoft PowerPoint
• Microsoft Word
• Customer Relations
• Customer Support
• High-Volume Environments
Des Moines Area Community
College
Ankeny, IA • 06/2021
Associate Degree: Human Services
North High School
Akron, OH • 06/2017
Ankeny, IA • 06/2021
Associate of Arts And Sciences:
Human Service
EDUCATION
COMMUNITY SERVICE
● Volunteer at the Lutheran Church,
CERTIFICATIONS
• First Aid/CPR Certified
working with refugees who need
help with clothing, and household
goods
● Assistant choir director of Grace
Choir at Living Water Evangelical
Free church.
REFERENCES
Joly Nam
Phone Number: 617-***-****
Email; ******@****.***
Relationship; Coworker Manager [
McDonald's]
Dieudonne Samuel
Cell Phone : 515-***-****
Relationship; Coworker [ Luthern
church]
Elijah Mwene
Phone Number : 720-***-****
Relationship; Manager [ Walmart]
LANGUAGES
• English
• Swahili
• Portuguse
Walmart Inc. - Retail Sales Associate Cashier
Des Moines, IA • 07/2017 - 04/2019
MCDONALD'S INC - Cashier/Greater/Cook
05/2015 - 07/2017
services.
Educated clients on current promotional offerings and products using persuasive selling tactics.
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Answered questions about store policies and addressed customer concerns.
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Handled many difference aspects of customer service, mainly in overseeing various financial and accounting aspects through the sales process
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• Cash register operations
• Received payments through cash, debit, and credit cards
• Issued receipts, credits, and change as needed
Ensured a clean and safe working environment and reported to superior of any challenges
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• Assisted customers by answering questions and fulfilling requests. Worked closely with shift manager to solve problems and handle customer concerns.
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Greeted all customers warmly to build welcoming and positive atmosphere within store.
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Ensured compliance with all quality standards, principles, guidelines, and policies of McDonald's
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• Verified register receipts of daily transactions, filed reports
• Received payments and gave out receipts
• Packaged and served orders
Ensured that counters were well stocked, and refrigerators were neat and clean
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Contact this candidate