Information Technology Vice President

ALLEN M. BURACK

Staten Island, NY M: 718-***-**** *******@*****.*** www.linkedin.com/in/allenburack

Information Technology Executive: COO, CIO, CTO, VP

Visionary IT executive driving global technology operations and strategic initiatives for multinational organizations. Accomplished in aligning IT with core business goals to accelerate growth, optimize efficiency, and boost customer satisfaction in dynamic, consumer-focused environments. Deep expertise in cloud computing, big data, business intelligence, and product development, with a sharp focus on delivering measurable ROI and transformative business outcomes. Adept at bridging technical and non-technical teams, fostering collaboration and clear communication. Known for building high-performing teams, driving innovation, and solving complex challenges with strategic insight and leadership.

Core Competencies include:

Global IT Strategy and Management Retail and Consumer-Focused IT Solutions Business Relationship Management

Apparel Industry IT Systems and Operations Project and Program Management Cross-Functional Team Leadership IT Infrastructure Design and Management Stakeholder Communication and Collaboration

Financial Planning and Budget Management Cybersecurity Strategy IT Procurement Vendor Management & Partnerships

EXPERIENCE

Eyeball Corp., New York, NY 2023 – Present

Vice President, IT and Operations

Eyeball Corp., a startup dedicated to revolutionizing financial literacy for Generation Z through a unique social media platform, empowers young minds with comprehensive financial knowledge. My key responsibilities and achievements include:

•Led operations to streamline processes, enhance user experience, and foster an innovative, inclusive culture aligned with strategic objectives.

•Managed financial planning and cost control, ensuring sustainable growth through effective budgeting.

•Assessed and mitigated risks to ensure resilience and consistent organizational progress.

•Established KPIs to measure success in engaging and educating the target audience.

•Integrated advanced technologies (Generative AI, Jira, Azure, CDNs) to enhance platform functionality and user.

•Led operations and service delivery, optimizing performance, security, and cost-efficiency.

•Ensured compliance with regulations, maintaining content integrity and operational trust.

•Oversaw both application service delivery and infrastructure management, ensuring alignment with business goals and driving operational efficiency

•Led the integration of advanced technologies to drive application performance and established KPIs to monitor service delivery and customer satisfaction.

CVS Health Inc. (CVS/Caremark/Aetna) Woonsocket, RI/Hartford Ct/Remote 2016 – 2023

Executive Director, Infrastructure Services

Led a team of 7 directors and 70-230 employees, overseeing all technology service improvements, relationship management, and service delivery across Retail Pharmacy, Digital Home Care, and Insurance lines of business.

•Managed tech infrastructure delivery, IT governance, and security architecture, ensuring reliable operations and adherence to P.B.R./DSO models.

•Mentored a team of senior IT leaders, fostering a culture of continuous improvement and collaboration across global teams.

•Acted as change manager during corporate merger activities, driving resource synergy analysis, data migrations, and IT strategic planning.

•Led the integration of IT infrastructure for pharmacy services and insurance, delivering seamless healthcare data solutions across multiple service lines.

•Developed a Resource Allocation Tracking Tool, reducing overhead by 30% and improving project delivery by over 60%.

•Led onshore and offshore process improvements, reducing turnaround by 400%, and directed infrastructure technologies (Midrange, Windows, SAN/storage) to boost operational performance.

•Optimized IT systems and processes, reducing costs while improving service reliability and enhancing the customer experience.

•Led the EPIC integration, ensuring seamless integration with healthcare systems and improving EHR functionalities.

•Built Power BI dashboards to report on strategic initiatives, enabling better data-driven decision-making.

•Led cross-functional teams to ensure compliance with HIPAA, ISO9001, SOC 2, and PCI standards, minimizing risk and safeguarding data integrity.

•Executed transformational changes, increasing productivity, reducing costs, and leveraging new technology while maintaining industry-leading revenue cycle performance metrics.

ALLEN M. BURACK PAGE TWO

•Managed strategic vendor relationships, achieving 25% cost savings on contract renewals while aligning with corporate technology initiatives.

•Achieved exceptional employee engagement scores and unparalleled retention rates while delivering 18% overhead cuts.

•Developed the IT strategic roadmap, aligning tech initiatives with enterprise goals to drive operational efficiency and innovation.

•Managed $186M Capex and $157M Opex budgets, driving operational savings and ensuring optimal resource allocation for both infrastructure and application service delivery.

Computer Generated Solutions, New York, NY 2014 – 2016

Vice President / Global Chief Information Officer

Directed a global team of 52 with a $9MM IT capital budget, achieving $8.5MM in annual savings.

•Managed global IT operations, including data centers, servers, networks, and virtual technologies (Citrix, VMWARE), ensuring seamless service delivery and scalability.

•Led disaster recovery and business continuity efforts, ensuring robust IT frameworks to support operations.

•Established global governance policies and ITIL processes, streamlining IT controls across five business units.

•Drove technology synergies across regions, centralizing IT teams and cutting costs by over $5M through the creation of centers of excellence.

•Negotiated global contracts, reducing annual IT costs by $12M and enhancing vendor partnerships.

•Designed and implemented a hybrid cloud environment, migrating critical services to Office 365, MS Azure, Amazon AWS, and Salesforce, enhancing efficiency.

•Re-architected WAN and telecom infrastructure, saving $250K annually and improving connectivity.

•Deployed a shared services model to provide IT services and resources to all business units, introducing cost savings.

•Created global security policies achieving ISO9001, SOC 2, and PCI compliance, and reduced helpdesk tickets by 42% through self-service portals.

•Created and launched a global corporate intranet based on SharePoint and O365 services with 6,000 active daily connections.

•Implemented ITIL-compliant service management processes for incident, problem, and change management, improving service efficiency by 20%

•Maintained executive oversight of Managed Service Providers (MSPs), ensuring the effective delivery of outsourced services, with a focus on performance, cost-efficiency, and alignment with business objectives.

•Developed and executed disaster recovery and business continuity plans, minimizing downtime and ensuring resilience across global IT operations.

Toys R Us, Wayne, NJ 2010 – 2014

Senior Director, IT Infrastructure

Directed a 112-member team and managed an IT capital budget of $41.6MM (Achieved savings of $14.5MM)

•Provided oversight for corporate headquarters, 838 US based stores, and 12 distribution centers.

•Monitored overseas IT Infrastructure iand successfully managed IT operations across multiple international regions, adapting to cultural differences to ensure seamless communication and collaboration.

•Oversaw relationships and negotiated contracts with outsourced partners (TCS, HCL, Verizon, AT&T, OLP)

•Managed corporate project budgets as well as P&L responsibilities.

•Directed large teams of professionals in the fields of Systems, Network, Web Services, Databases, and Mail.

•Created, tested and executed disaster recovery planning, outsourcing, change management, and SOX and PCI compliance.

•Formulated, proposed and participated in the strategy, design and architecture of corporate infrastructure.

•Managed and reported on both large and small projects, managing budgets and contracts with service provider companies.

•Evaluated and selected outsourcing vendors.

•Directly managed system engineering for AS/400, IBM Mainframe, Windows, AIX and Linux, and system administration.

ADDITIONAL PROFESSIONAL EXPERIENCE

J.Crew: Vice President Infrastructure and Security Medco Health Solutions: Director of IT Planning & Strategy Pershing: Director of Infrastructure Services Wall Street Access: Director Network Services

EDUCATION

College of Staten Island (C.U.N.Y), Associate of Science (AS), Finance/International Economics.

Microsoft Certified (MCSE)

Certified Netware Engineer, Novell Inc.

Transitions to Advanced Leadership, Duke Corporate Education, Hartford, CT

Leading SAFe, SAFe Program Owner, Oasis (Crucial Conversation) Training

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