Customer Service General Manager
Resume:
Eric R. Muhl
Winston-Salem, NC 27104
******@*****.***
OBJECTIVE: To leverage my problem-solving skills, positive attitude, and 30+ years of experience in a customer service environment to contribute to the success of my organization. WORK AVI Food Systems January 2019-August 2022
EXPERIENCE: (Contracted by Thomas Built Buses, High Point, NC) General Manager/Executive Chef
• Handled all aspects of customer service, including daily interaction with both patrons as well as corporate management.
• Worked daily with software to include Microsoft Office Suite and ADP.
• Completed weekly inventory and cost analysis with reports to corporate offices.
• Managed all employees and carried out managerial duties, including reporting to regional manager and the corporate offices, e.g., all aspects of hiring/onboarding/training of new employees, maintaining employee files, and documenting/carrying out disciplinary actions and terminations.
Five Loaves Catering January 2018-November 2018
Winston-Salem, NC
Consultant/Chef
• Hired as a consultant to help create a store-front location for this catering business.
• Exemplified excellent customer service with every patron.
• Assisted in selection and implementation of new POS system.
• A white glove, fine-dining catering organization that handled everything from galas to small events.
Foster’s Market April 1999-February 2016
Durham, NC
Head Chef/Manager
• Ran a full-service, from-scratch kitchen..
• Exemplified excellent customer service with every patron.
• Daily contact with multiple food service suppliers.
• Completed monthly inventories/cost analysis reports.
• Responsible for kitchen employee training.
EDUCATION/ The Art Institute of Pittsburgh Graduated March 1994 CERTIFICATIONS: Associate’s Degree, Visual Communications SKILLS OF • Strong interpersonal and customer service skills INTEREST: • Self-motivated
• Active listener
• Punctual
• Team player and independent worker
• Detail-oriented
REFERENCES: Available upon request
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