Customer Experience A Manager

Henry Donald

**** **** ****** *****. ***** 682-***-**** **********@*****.***

Profile

• Motivated professional with a strong work ethic, and attention to detail.

• Flourishes in deadline driven, fast pace environments.

• Great interpersonal skills and an ability to learn quickly.

• Excellent written and verbal communication skills. Persuasive communicator with well-developed presentation, and negotiation skills. Able to develop productive relationship with colleagues, and staff at all levels.

Experience

FedEx Office Camp Bowie. Asst. Manager 2023-2024

• Provide training and development of team members.

• Oversees Backoffice controls including scheduling, payroll, daily cash deposits, and financial reconciliation.

• Supervised staffs of up to 6, and coached to meet company objectives.

• Deliver great customer experience, and provide customer conflict resolutions.

• Maintain smooth, and orderly shipping processes with an emphasis on delivering precise information, and company sales goals

FedEx Office Benbrook, Store Manager. 2022-2023

• Demonstrate supervisory experience, and skills in managing store operations.

• Accomplish daily performance activities including accounts receivable, inventory controls, and daily sales recaps.

• Understand and execute on all operational store sales activities to ensure, and exceed financial targets.

• Interact with Senior Managements to seek guidance, and coaching to promote continual store success, and a positive customer experience.

FedEx Office I-20 Asst. Manager. 2013-2022

• Hired, trained, and supervised new employees. Conducted all phases of office procedures, organizing, and coordinating projects for maximum efficiency.

• Worked closely with Store Management in scheduling, overseeing project management, and quality controls.

• Deliver great customer experience, and provide customer conflict resolutions.

• Assisted in day-to-day center operations including product ordering, retail merchandizing, and inventory controls. FedEx Office I-20 Lead Project Coordinator 2001-2013

• Lead production of customer print projects in accordance with strict quality standards.

• Proficient in the use of copiers, book binding, custom printing, and Large Format Printing.

• Trained team members on FedEx Office production programs, and managed center work flow. FedEx Office Camp Bowie. Customer Service Consultant. 1997–2001

• Set-up, and operate binding, and other related equipment using customer supplied original media and documents.

• Demonstrate consultative behaviors in a retail environment.

• Take complex customer orders using OTP systems and providing accurate pricing information. Education

Dunbar Senior High School

High-School Diploma

Tarrant County Junior College

Majoring in Radiology

Additional Skills

*Kronos, Time Management.

*Safety, & Work Place Compliance.

*Inventory Controls, Management.

*Teambuilding.

*Proficient in Microsoft Word, Excel, and Power Point.

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