Data Analysis Customer Service

THINA MELANE

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Skills

Written and Verbal communication

Computer literate

Time management

Customer orientated, Leadership skills

Problem solving, attentive to details

Cross cultural sensivity

Reporting and statistics

Data Analysis

Program Developer

Networking and building bonds

Communication and information management

Interpersonal skills

Ability to assess quality of services delivered.

Work History

Jan 2024 -

Current

Credit Liaison Officer

Alpha BPO

• Acting as a contact point for all agency or organisational personnel Coordinating office activities and operations to secure efficiency and compliance to company policies.

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Managed and evaluated workflow and productivity,making changes where necessary.

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Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.

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Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments. Data collection and processing.

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Jan 2023 -

Jan 2024

Administrator

MAPS WORLD, Durban

Planning and coordinating administrative procedures and recruiting and training personnel and allocate responsibilities

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Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

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Streamlined office operations by implementing new filing system, significantly reducing retrieval times.

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Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.

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Administrative Officer

Address Durban, South Africa 4004

Phone 067*******

E-mail ****************@*****.***

Oct 2021 -

Nov 2023

Customer Service Agent

Nutun CX

• Handled 90+ calls on a daily basis.

Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

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Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

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Utilized strong problem-solving skills to quickly identify and address customer issues.

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• Maintained up-to-date knowledge of product and service changes. Nov 2020 -

Aug 2021

Data Capturer

CCI SA

• Ensuring data on the system is up to date and the information is accurate Implemented data quality control measures, ensuring accurate and reliable information for decision-making processes.

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• Used computer software to store and retrieve data. Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

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Demonstrated a consistent track record of reliability and accountability, earning the trust and respect of both supervisors and peers.

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Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

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Personal Information

• Ethnicity: Black

• Date of Birth: 08/22/1995

• Marital Status: Single

References

• Nutun Cx - Manager: Simoene Moodley **************@******.***, 073*******

• Alpha BPO - Manager: Thabiso Mohlakoana *****************@*****.***, 068*******

• MAPS WORLD - Manager: Lucky Maphumulo **************@*****.***, 081******* Education

Nov 2017 BA Human Sciences and Social Services majoring in Psychological Counseling

University of South Africa

Type: Degree in human sciences and social services majoring in Psychological Counselling

Nov 2013 Matric

Ganges Secondary School

Type: 12

Languages

Bilingual or Proficient (C2)

English

Bilingual or Proficient (C2)

Xhosa

Bilingual or Proficient (C2)

IsiZulu

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