Customer Service Project Management

Hello my name is Tracy Page

Summary With over *5 years in customer service and nearing completion of a bachelor’s degree in Science, Business Administration, and Project Management, I bring a strong foundation in client satisfaction, issue resolution, and team collaboration. Proven experience managing customer interactions with a proactive approach to problem-solving and communication. Skilled in MS Office, especially Excel, and adept at maintaining accuracy and organization under pressure in fast-paced environments.

Experience

Shift Manager at McDonald’s for 6 years.

Floor Supervisor for Ihop for 5 years.

Sales associate for Quality Oil present time.

Served as the main point of contact for clients, delivering prompt, solutions-oriented service.

Communicated with clients regularly to ensure satisfaction and anticipate their needs.

Quickly responded to queries and complaints, working to resolve issues independently or escalating as needed.

Compiled and delivered regular reports on customer activity, account statuses, and areas needing attention.

Mentored team members on effective communication and problem-solving techniques.

Skills and Proficiencies

Proficiency in MS Office, with advanced Excel skills.

Excellent written and verbal communication skills.

Strong multitasking abilities with a focus on accuracy and attention to detail.

Goal-driven and resilient under pressure.

Proactive learner, adaptable to new systems and processes.

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