Customer Service Administrative Services
Resume:
Brandi L. Rush
LaGrange GA, *****
Career Summary
Skilled in transportation and administrative services, I have multiple years of experience in scheduling, transfers, and shipments, overseeing technical services, and assisting with inventory management. In addition to working in customer service, I supported the accounting department. I have a strong work history, considerable knowledge, and experience with ERP systems.
Skills
SAP MercuryGate TMS Omnitracs
MS Office Apex TMW
Accounting Dealer Track ASN
JIT Scheduling shipments ERP
PeopleNet DOT Regulations Google Doc
Professional Experience
Benore Logistics
Logistics Specialists November 2023 – August 2024
Assigned drivers, tractors, and trailers through strategic dispatch processes.
Uphold driver’s accountability for DOT regulations, operational prerequisites, equipment usage, and company policies.
Proficiency in Logistics software like TMW, PeopleNet, PCMiler.
Resolved customer inquiries, service exceptions, and devised customer solutions.
Supervised and monitored drivers, the locations, trip times and documented drivers’ attendance.
Spartan Nash
Transportation Dispatcher November 2022 – November 2023
Updated multiple reports, Military Billing, Tyson Billing, On Time Report and Pallet Jack Report.
Accounting support for A/P, reconciliations
Processed Military Billing and made credit and adjustments.
Ensured timely follow-up, resolution and responded to any route planning or delivery timing issues that may arise, working with Transportation Supervisors as appropriate.
Maintained and updated the department dispatch/communication log/software according to department procedures.
Ensured information is accurate and up to date to ensure drivers understand all requirements for the scheduled delivery/pick-up; reviewed, verified, and processed driver delivery paperwork.
Ensured adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations.
Developed and maintained good working relationships with customers and drivers.
Assisted with coordinating delivery changes, monitoring on-board computers, logged reports and maintenance schedules, and submitting necessary information to payroll clerk.
Scheduled appointments and assisted the drivers with questions or issues related to delivery appointments.
Sons Ford Auto Group
Warranty Administrator / Administrative Assistant (outsourced) April 2022 – June 2022
Created warranties, processed, and submitted to Ford warranty portal (FMCdealer)
Created and submitted Repair orders and Purchase orders using DealerTrack.
Created customer service appointments (XTime) and Cashier Receipts (DealerTrack)
Provided Administrative Assistance to Sales, Accounting, Service Advisor, Service Technician and Service Manager
PTG Logistics
Operations Manager January 2022 – April 2022
Inputted load data from customer service into BOLT and Weekly Trip Sheet
Updated customer system (JDE) with accurate delivery and RMA data.
Prepared daily work such as schedules, carrier rate confirmation.
Scheduled delivery appointments and dispatched drivers, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relayed information such as routing changes or other messages to and from drivers, carriers, supervisors, or emergency personnel
Used telephones, emails, or text messages to contact employees or emergency personnel.
Spoke with supervisors or customers to resolve problems, requested for services or equipment.
Compiled data for weekly reports such as KPI, Outsource Labor, Brokerage Costs and Driver Payroll
Oversaw communications within company assigned territories.
Kept and organized driver paperwork, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
Jindal Films Americas (Formerly ExxonMobil), LaGrange, GA
Transportation Planner / Warehouse Coordinator January 2016 – July 2020
Created new processes and procedures for the shipping and warehouse departments. Provided daily pick lists, packing lists, bills of lading and shipping dockets for the warehouse crew.
Managed the transportation planning and general receiving operation for a production facility.
Oversaw order generation and loading up to 30 truckloads per day.
Coordinated shipments with internal and external resources using SAP.
With minimal supervision, solved inventory discrepancies and customer service issues daily.
Assured that all documentation is compliant with state/federal standards and that shipments executed correctly with necessary materials on the right trailers in the correct order.
Contacted brokers and carriers and negotiated rates for transportation services for the LaGrange Facility.
Assessed availability of equipment, shipment requirements, and ability of freight companies to ensure that trailers and trucks are picking up and delivering loads as required.
Identified, created, and reconciled scrap shipments and coordinated with external vendor on pricing, pick-up, and delivery. Prepare monthly reports on quantities processed.
Used SAP and carrier networks, I tracked and, as necessary, searched for missing pallets, updated customer service when the tasks are complete.
Purchased office and operational supplies, shipped small packages, and assisted in order processing.
Reconciled and processed month-end sells.
Processed monthly and annual warehouse inventories.
Provided documentation for annual bank and BRC audits.
Temple College – Business
LaGrange High School – Graduate – Class of 1990
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