Supply Chain, operation, continuous improve, Logistics, people develop
Resume:
Michael J. Schoborg *********@*****.*** • 859-***-****
LinkedIn • Independence, KY 41051
Operations/Logistics Management Executive
Seasoned and growth-focused Executive with rich background in strategic planning, inventory management, and process optimization to increase efficiency, reduce expenses, and enhance customer satisfaction. Repeated success in improving safety and compliance standards, reducing lead times, and increasing productivity. Solid history in implementing innovative solutions to streamline workflows, overseeing supply chain operations, and increasing operational performance. Adept at managing efficient operation of NKY linehaul (logistics network) department by monitoring team of direct reports, including managers, dispatchers, administrators, and secretary, resulting in streamlined logistics operations and improved customer satisfaction. Proficient in coordinating with team of approximately 300 contractors/contractor drivers, administering fleet of 200 tractors and 350 trailers, facilitating efficient and timely transportation of goods. Well-versed in delivering exceptional results and driving continuous improvement in all aspects of operations management. Articulate communicator with exceptional leadership, relationships building, adaptable/flexible, and time management skills. Areas of Expertise
• Strategy Planning & Analysis
• Freight Forwarding & Management
• Global Logistics & Transportation
• Project Governance
• Supply Chain Management
• Cost Reduction Strategies
• Data Analysis & Reporting
• Process Improvement/Problem Solving
• Regulatory Compliance
• Safety & Risk Management
• Quality Assurance
• Cross-functional Collaboration
Career Experience
Rivian, LLC, Sharonville, OH April 2023 – February 2024 Manager (Field Services)
Oversee and manage all aspects of field service operations, including scheduling, dispatching, and monitoring of employees. Diagnose issues and promptly addressed to enhance customer experience. Analyze and report on key performance metrics, such as response time, resolution time, and customer satisfaction. Coordinate with multi-disciplinary teams to better understand customer concerns and provide excellent customer service, facilitating decision-making.
• Developed and implemented processes and procedures to improve the efficiency and effectiveness of field service operations.
• Conducted regular performance evaluations of employees and provided feedback as well as coaching to improve performance.
• Identified and managed risk factors related to field service operations, including safety hazards, regulatory compliance, and equipment failure to develop contingency plans for potential issues mitigation. Amazon Air, Erlanger, Ky January 2022 – December 2022 Operations Manager
Managed and oversaw team of Area Managers, Supervisors, and Team Leads, directing reports that consisted of over 300 team members depending on time of year. Spearheaded improvement projects aimed at streamlining activities while increasing performance and quality through effective KAIZEN methodologies. Developed deep understanding of HC and successfully moved team members across building to balance HC, reducing 30-minute in EOD wrap-up time. Collaborated with safety team to cultivate positive health and safety culture on-site, attaining three months of zero injuries in both areas. Planned and executed career development plans, meeting with salaried direct reports monthly to discuss career paths and areas for improvement. Collected data to update operations metrics on hourly basis in inventory control and systems environment, achieving productivity targets, reducing cost per unit, eliminating errors, and delivering excellent customer service.
• Monitored Robotics floor with 70+ team members and 3k robots, ensuring smooth and efficient operations.
• Devised standard rate for team members to work to achieve, resulting in up to 20% increase in efficiency.
• Served as Subject-Matter Expert on larger processes and activities within site, consisting of audits and aligning with Standard Work procedures across the network.
• Designed manpower application tool that dialed in hours needed and got rid of waste, saving on roughly 100 hours a day and only area to achieve allotted hours target.
• Conceptualized and developed staffing plans, schedules, and performance levels for Amazon’s Business Plan in coordination with HR, Financial Manager, Facilities Manager, Safety & Security Manager, and IT Manager.
• Emphasized on decreasing time it took to complete closeout of all small sorters and get last small bag out on daily basis, leading to accomplishing ideal state of 12 minutes for closeout after 2 months of continuous process improvements. P a g e 2 3
• Contributed to cross-functional Six Sigma initiatives in site and broader Amazon EU Operations network. Toyota Motor Sales, Hebron, Ky January 2016 – December 2021 Operations Leader
Directed team of 90+ warehouse associates/contingent workforce across three floors, monitoring receipt, storage and distribution of service parts as well as accessories received from 800 suppliers and shipped to 13 PDCs, Manufacturing Plants, and globally. Oversaw day-to-day operations to facilitate compliance with health, safety, and regulatory requirements, addressing team member struggles and improving productivity. Developed and implemented quality practices to confirm proper training and provide tools to team members. Facilitated team in developing and executing new building to manage strictly Special activity parts such as recalls, creating layout that mirrored normal building and handling it off to 3PL while teaching the Toyota Way.
• Met and exceeded customer performance indicators, enhancing customer expectations utilizing FMDS Framework.
• Fostered the Toyota Way Culture by setting challenging expectations, evaluating performance, coaching and encouraging team members, and nurturing teamwork and continuous improvement.
• Nominated as Diversity and Inclusion Champion and Job Instruction Master Trainer due to excellent reputation for working collaboratively with team members and achieving common goals. Resulted in the highest approval survey rating every recorded in the building 95% and achieved a rating individually that only 10% of the company achieves.
• Attained efficiency-related KPI targets and analyzed budget, guaranteeing cost control in area of responsibility.
• Spearheaded successful implementation of robotics in the building, including creating layout, relocating area to a space half the size and managing transition.
• Sent to Mississippi Manufacturing plant to lead a team and help support conveyance operations due to them being drastically behind on demand to the Corolla.
FedEx Ground, Cincinnati, Oh 2015 – 2016
Linehaul Manager
I was responsible for managing assigned Linehaul operations, analyzing mainline and satellite operations to minimize Linehaul costs. I had six linehaul service managers working 24/7 and 2 admin clerks. A contractor fleet of three hundred owner/operators out of the Nky facility. Managed Linehaul schedules and plans to maximize capacity, minimize partial trailer loads, and ensure service integrity for assigned areas. Created check points throughout the night to ensure trailer closeouts for the overnight service. Created an escalation chain to ensure this was looked at primarily. I was responsible for hiring, terminations, coaching, skills development, recognition, and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity. As well as doing their yearly reviews and monthly meetings to better plan for future growth. Created, planned, and implemented the yearly Peak Season trailer coverage strategy for NKY Linehaul Operation. Ensured trailer coverage and service integrity was met during holiday volume spike.
• Communicated and discussed contractual changes and issues, including those related to Settlement, with Independent Contractors. I would hold routine meetings with contractors to keep them informed of changes as well as hold safety meetings that broke down areas of opportunity.
• Established an ongoing relationship with outside vehicle maintenance vendors to ensure compliance with the preventative maintenance program and that regular service checks are performed.
• Ensured and oversaw thorough investigation of schedule delays, accidents, and equipment failures. Develops contingency plans to ensure on-time load delivery in the event of an en-route breakdown or accident.
• Ensured compliance with Company policy and federal, state, and local regulations. Analyze records relating to transportation safety programs and produce performance and compliance reports.
• Supervised the preparation and maintenance of contractor, driver, and tractor files to ensure compliance with Company policy and federal, state, and local regulations. Pickup & Delivery Manager 2013-2015
Oversaw pickup and delivery operations by managing staff and utilizing Independent Contractors, temporary agencies, and the employees to achieve desired results. Coordinated with various departments, such as customer service, sales, and P a g e 3 3
station management to attain successful customer-facing results. Provided advice to senior management on initiating and terminating operating agreements. Escorted sales professionals on local account visits to address customer issues and onboard new accounts. Ensured compliance with Department of Transportation (DOT) requirements, including accurate completion of unit history files, driver, non-driver, temporary, and entity files.
• Also, managed station Linehaul operations to minimize Linehaul costs, including creating 80% of schedules for new building.
• Cultivated and fostered contractual relationships with Independent Contractors, conducting forums and facilitating compliance with agreements.
• Orchestrated safety meetings with employees, led safety committees for P&D, and confirmed safety inspections completed.
• Spearheaded Quality Driven Management (QDM) initiatives within the terminal, focusing on continuous improvement, process analysis, and root cause analysis.
• Devised annual peak plan and delivered the Purple Promise during busiest time of the year. Was recognized in our region for performance and was awarded a bonus for this. Additional Experience
Pickup & Delivery Service Manager II, FedEx Ground, Independence, KY (2010 – 2012) Linehaul Service Manager, FedEx Ground, Independence, KY (2008 – 1010) Hub Service Manager, FedEx Ground, Independence, Ky - (2007-2008) Education
Bachelor of Business Management Northern Kentucky University, Highland Heights, KY Professional Growth & Development
Toyota Diversity and Inclusion Champion
Toyota Job Instruction Master Trainer (Class Instructor) Toyota Production System (Lean Management/Just in Time) Toyota Business Practice (Problem Solving)
Kaizen (Continuous Improvement) - JKK Training (Standardized Work) - 5S (Workplace Organization Training) FedEx Ground Quality Driven Management Facilitator (Continuous Improvement/Problem Solving) FMDS (Floor Management/KPI Visuals/ Problem Solving) SPSR (Service Parts Self Reliance) (Process Implementation/Management) AS400/Microsoft Word/Excel/PowerPoint
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