Customer Service Restaurant Manager
Resume:
Jocasta Romero
Albuquerque, New Mexico *****
*****************@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work well with a team and also do great on my own. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking Restaurant Manager with over 20 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Skills
Marketing automation
Product Advertising
Creative Advertising
Event Promotion
Mobile Advertising
Excellent negotiating tactics
Sales presentation development
Order Processing
Advertising
Customer Relationship Management
Portfolio Management
Tax Preparation
Internet savvy
Multitasking
Organizational Skills
Cost Estimates
Self Motivation
Problem-solving abilities
Professionalism
Customer Service
Excellent communication skills
Teamwork and Collaboration
Product and Service Sales
Excellent Communication
Time Management
Customer Satisfaction
Contract Negotiation
Sales
Table Setting
Menu knowledge
Guest Relations
Handling Complaints
Professional Appearance
Point of sale systems
Food Storage
Food Preparation
Cleanliness standards
Order Management
Efficient Movement
Energy and stamina
Supply Restocking
Safe Food Handling
Guest Engagement
Table Bussing
Sales expertise
Guest Seating
Quality Control
Order Accuracy
Check payment processing
Cash Handling
Service prioritization
Positive and professional
Point of Sale (POS) system operations
Adaptable and Flexible
Conflict and Complaint Resolution
Menu Recommendations
Cool Under Pressure
Continuous Improvement
Attention to Detail
Adaptability and Flexibility
Experience
September 2017 - August 2023
Forever Green Recycling - Albuquerque, NM
Advertising Specialist
Created promotional materials such as brochures, flyers and newsletters for distribution to customers.
Managed multiple projects simultaneously while ensuring deadlines were met within budget constraints.
Created new ideas, products and story boards for new marketing campaigns.
Edited or rewrote written collateral and submitted for approval by supervisor or editor.
Provided timely information and work output to supervisors and team members.
Developed advertising plans for timely and successful market entry.
Created product names and wrote taglines for packaging and promotional materials.
Consulted with sales and marketing staff to garner product and service information and discuss types of written advertising material.
Participated in brainstorming sessions with other members of the marketing team to generate ideas for innovative campaigns.
Researched current trends in the industry to ensure campaigns stayed up-to-date with best practices.
November 2022 - March 2023
Family Dollar - Albuquerque, NM
Cashier
Greeted customers and answered any questions they had about the store's products and services.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Verified that customers were of legal age to purchase alcohol or tobacco products.
March 2007 - September 2021
Walmart Super Center - Albuquerque, New Mexico
Cake Decorator
Organized supplies to ensure efficient workflow during cake decorating process.
Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
Assisted customers in selecting appropriate cake designs for their events.
Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
Ensured all tools were sanitized prior to beginning each project.
Troubleshot any issues that arose during the cake decorating process.
Incorporated creative elements into cake designs as requested by clients.
Followed safety protocols while using sharp utensils such as knives or spatulas.
Frosted finished cakes evenly and smoothly using various techniques.
Cleaned work area after completing each project for sanitation purposes.
Decorated cakes for special occasions, showers, birthdays and christenings.
Assisted customers with planning cake vision, including color, theme and size.
Answered phone calls, put in orders and handled customer disputes or complaints.
Used photo cake software to create specialty birthday and anniversary cakes.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Finished baked goods with glazes, icings and other toppings.
Coordinated supplies, placed orders and managed stock on hand for bakery.
Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
Inspected all bakery products and removed any found to possess defects.
August 1993 - September 2008
Casa Grande Restaurant - Albuquerque, New Mexico
Server Manager
Greeted customers and provided them with menus.
Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
Suggested menu items to customers based on their preferences.
Checked in with diners throughout the meal to ensure satisfaction.
Brought food and drinks out to tables, ensuring accuracy of order.
Cleared used dishes from tables during and after meals.
Resolved customer complaints courteously and efficiently.
Answered questions about menu selections and made recommendations when requested.
Offered dessert options at the end of each meal.
Processed payments for meals using cash registers or point-of-sale systems.
Assisted other servers as needed, including setting up dining areas before shifts began.
Provided guests with accurate wait times for food orders while they waited.
Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
Performed opening and closing duties such as restocking supplies, cleaning work stations.
Maintained a clean, safe working environment by adhering to health codes.
Complied with all sanitation regulations within restaurant's guidelines.
Received payment from customers and returned correct change when necessary.
Organized tables quickly so new guests could be seated in a timely fashion.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Provided exceptional service to high volume of daily customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Addressed complaints to kitchen staff and served replacement items.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu items, describing ingredients and cooking methods upon request.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Stocked service areas with supplies during slow periods.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Served food and beverages to patrons and confirmed complete orders.
Prepared checks, itemizing total meal costs and taxes.
Trained new employees on restaurant procedures and plating techniques.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
April 2000
CNM Albuquerque, NM
GED
American InterContinental University Schaumburg, IL
Some College (No Degree) Small Business Management
Activities and Honors
When I am not working I can be found decorating living spaces of my friends and family. After a long day I tend to go over my day and see what I could of done to make a difference in the lives I was able to meet.
References
References available upon request.
Contact this candidate