Customer Service Data Entry

AN Adwoa Nyampong

Laurel, MD ***** 301-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

SKILLS Customer Service, Phone and

Email Etiquette

Video, Unbiased and

administering Interviews

Problem-Solving

Data Entry

Verbal and Written

Communication

Data Review and Analysis

Team Collaboration

Regulatory Compliance

Computer Skills, Microsoft Office

Meeting Deadlines, Multitasking

Abilities

Proofreading

Documentation and

Recordkeeping

Empathy and Rapport Building

Client Engagement

Assertiveness

Survey Administration

Relationship Management

Detail Oriented

Inbound and outbound calls,

Active Listening

Meeting deadlines

Online research

Video interviews

Persuasion techniques

Recordkeeping, Organization

Google Drive

Supervision and leadership

Friendly, Positive Attitude

Analytical and Critical Thinking

Risk Management Framework

WORK HISTORY RETAIL SALES ASSOCIATE 07/2023 to CURRENT AAA ALLIANCE CLUB Rockville, MD

Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Developed professional relationships with customers to increase loyalty, retention and rapport.

Air, Train,Hotel, Car and Cruise advisor

Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes. Utilized upselling techniques to promote additional products and increase sales.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Listened to customer needs and desires to identify and recommend optimal products.

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions. Collaborated with team members to meet and exceed monthly sales targets consistently.

Engaged in friendly conversation with customer to better uncover individual needs.

Developed strong rapport with customers and created positive impression of business.

Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate. Excellent communication skills, both verbal and written. Demonstrated respect, friendliness and willingness to help wherever needed.

CUSTOMER SERVICE 08/2022 to 12/2022

Shiftsmart Laurel, MD

Used computer-aided telephone interviewing system to record data Coded and inputted survey results accurately to maintain data integrity Probed for relevant or appropriate information without influencing responses

Verified that interviewees completed survey fully before concluding interview.

SURVEY INTERVIEWER 10/2022 to 12/2022

SULIT GROUP Laurel, MD

Used computer-aided telephone interviewing system to record data Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information

Reviewed results for completeness and accuracy before submitting Conducted structured interviews and recorded audio Customer service

RESERVATION & TICKETING EXECUTIVE/ 04/2004 to 08/2012 TRAVEL EXCELLENCE ACCRA, GHANA

Assisted guests daily, providing exceptional service and effective problem- solving

Trained reservations team of 4 to swiftly respond to email room bookings and keep room inventories accurate

Strategized with central reservations department to determine new rate plans and organized promotions

Assisted customers via phone by providing confirmations, answering questions and offering general information

Researched and resolved customer issues

Relayed information on availability, pricing and discounts to customers Reviewed guest information and payment options, checking for accuracy and completeness

Recruited and trained new employees to meet job requirements Rendered Passport services / Protocol /VVIP/VIP SERVICES SENIOR RESERVATION/TICKETING ASSOCIATE 10/1993 to 04/2004 Lufthansa Airlines Accra, GHANA

Researched and resolved customer issues

Relayed information on availability, pricing and discounts to customers Assisted customers via phone by providing confirmations, answering questions and offering general information

Reviewed guest information and payment options, checking for accuracy and completeness

Maintained client accounts by obtaining, recording and updating personal and financial information

Processed various forms of payment and applied travel vouchers to help customers obtain tickets

Transmitted information or documents to customers through email, mailings or facsimile machine

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

Printed itineraries and tickets for average of 30 passengers each day. MANAGING CONSULTANT 08/2006 to 12/2020

INTERALL LIMITED Accra, GHANA

Implemented practices and procedures to reduce expenditures and increase savings.

Created monthly forecast templates and resource management allocations for approved projects.

Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Alleviated issues by using innovative methods and effective problem- solving skills.

Supported clients with business analysis, documentation, and data modeling.

Cultivated strong relationships with clients, earning trust and establishing credibility as a strategic partner.

Created and developed detailed work plans to meet business priorities and deadlines.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Excellent communication skills, both verbal and written. Passionate about learning and committed to continual improvement. Strengthened communication skills through regular interactions with others.

Demonstrated respect, friendliness and willingness to help wherever needed.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

EDUCATION Bachelor of Science Cybersecurity Compliance,Risk EXPECTED IN 06/2025 Management Framework

ATLANTIC INTERNATIONAL UNIVERSITY, Honolulu, HI

Associate of Arts BUSNIESS ADMINISTRATION 02/2011 GIMPA, ACCRA, GHANA

REFERENCES BENJAMIN SAM 908-***-****

Contact this candidate